Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Network is not connecting to internet, stuck on "identifying" & public

21 Dec 2011   #1
Cinloykko

Win 7 Home Premium 32 bit
 
 
Network is not connecting to internet, stuck on "identifying" & public

Hi guys!
I'm new to this forums so please be patient with me. I recently got rid of a virus... but i think it did some damage to the computer. I know that it deleted some registry files for firewall (but I fixed that, following some other advice from other threads on here).... but the next issue I have is that I cant get on the internet and the network status keeps saying "identifying"

I do not want to clean install because I have a lot of things on this computer and re-installing Win 7 is my *LAST* resort.

I have a Verzion DSL Westell 327W modem, that I have had for more than 4 years now. It is still working and all my laptops work on wireless just fine. I also tried to see if it is the cable by connecting it to one of my laptops and using the connection on LAN and it is just fine too. So it is not the cable. However, when I plug it into my desktop (HP w2007), it is continually searching for the network and keeps saying "identifying." There is no connection and no internet.

I have tried:
uninstalling and re-installing the network adapter driver
did a SFC /scannow repair
unplugged the modem and shut down the computer to reset them
checked the properties for the local area connections to make sure they are on auto
disabling and enabling the connection
diagnosing the issue (troubleshoot couldnt ID the problem)

I don't know what else to do. The modem is fine and I never had a problem with this desktop until the virus. I think it damaged some setting or something so that the network adapter doesnt recognize the internet.

Thanks in advance for your help!!! I really appreciate it.

Here's a screenshot of what it looks like:
And I also included my ipconfig.... idk if that's important or not...




Attached Thumbnails
Network is not connecting to internet, stuck on "identifying" & public-problem.png   Network is not connecting to internet, stuck on "identifying" & public-config.png  
My System SpecsSystem Spec
.

21 Dec 2011   #2
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Welcome to Seven Forums,

Your computer might still be infected if it's stuck on Identifying.

Try running Free SuperAntiSpyware, see if it helps.

Check all your Network Services as well, see if they are all on Started mode including their Dependencies, check the Dependency Tab for that.
Click on start and type services.msc press enter. On Dependency Tab, check the Dependecies make sure that they are also Started.

• COM+ Event System (for WZC issues)
• Computer Browser
• DHCP Client
• DNS Client
• Network Connections
• Network Location Awareness
• Remote Procedure Call (RPC)
• Server
• TCP/IP Netbios helper
• WLAN AutoConfig (for Vista and Windows 7 only)
• Workstation
My System SpecsSystem Spec
22 Dec 2011   #3
Cinloykko

Win 7 Home Premium 32 bit
 
 

Hi!!! Thanks for replying! I'm sure I got the virus out, entirely... I did a lot of research on this and it seems like the virus deletes something vital for network identifying.

I did as you told me, but it didnt help. I haven't found a solution even after 3 days of searching. So I ended up clean installing the comp. It was my last resort but internet is more important... lol.

THANKS FOR YOUR HELP AND INPUT!!! This forum seems super helpful and extremely friendly :-)
My System SpecsSystem Spec
.


23 Dec 2011   #4
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Good to hear that doing a Clean install resolves your issue.

We're glad to assist.
My System SpecsSystem Spec
Reply

 Network is not connecting to internet, stuck on "identifying" & public




Thread Tools





Similar help and support threads
Thread Forum
Connected, but stuck "identifying" with no internet access
Hi there! My compaq laptop has mysteriously change settings or something (read: one of my children probably screwed with something). I have a wireless router and modem (iPad, phones, etc. are all connecting just fine). It tells me I am currently connected to my wireless network connection, but then...
Network & Sharing
One Laptop stuck on "Identifying" network at home, no issues elsewhere
Hi all, I’m having what seems to me a weird networking problem. I’ve spent the last day looking up and trying suggestions online to no avail, so thought I’d describe it here and see if anyone has any other ideas. Here’s what’s happened: 2 days ago, my Gateway laptop running Windows 7 (Home...
Network & Sharing
Wired connection, internet stuck at "Identifying", 169.XX IP problem
Hi hi! So we recently changed our telephone cable at it was really old and crappy and this involved moving the modem quite a bit. Just to make sure everything was clean and dandy we reset(ted?) the modem/router. I am on a HP Pavilion DV6 6096 EX NOTEBOOK. My network card is a "Realtek PCIe...
Network & Sharing
PC internet stuck on "Identifying".
Hey guys. The main router I use, the one I'm usually connected to, has been having the same issue I had a few months ago. It's the router everyone in the house is connected to, weird part is , mine is the only one that does this. It shows the 5 bars but It has a CAUTION sign, the yellow triangle...
Network & Sharing
Network status stuck on "Identifying..."
I'm trying to connect my machine to a network over (wired) LAN. The connection (including internet) works fine in general, but when I open the "Network and Sharing Center", under "View your active networks" it only says "Identifying..." and the network name never appears. I think it has...
Network & Sharing
Network status stuck on "Identifying..."
Hi, I recently built a computer myself and decided to connect it to our internet, it connects to the wireless router but it keeps saying identifying the network and has a X between the network and internet. I tryed both wireless and wired. Do I have to change any setting of the PC or router? (im...
Network & Sharing

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:21.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App