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Windows 7: I cannot connect to my ROUTER but i can connect to internet.

23 Dec 2011   #11
Andreas W

Windows 7 Home Premium x64
 
 

Open the control panel click on network and shared files then click on change settings for network, then right click on your wireless/cable connection icon and press status and then lastly press information and look at IPv4-standardgateway, thats the IP to connect to your router

or the easier way open up cmd and write ipconfig and look at standard-gateway.

But as others said you should read up on what your doing before doing any change on the router


My System SpecsSystem Spec
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23 Dec 2011   #12
Duzzy

Windows 7 Ultimate x64
 
 

I hope in what you say about having permission to do this is true. I am very hesitant in providing any info as your modem have parental control and would need to re-configured after resetting.

Now the only help I can provide.
The only time I've been unable to access my router is when I've changed my IP as I have Access Control setup on it.
Taking a quick look through your modem manual it has Wifi access - Allow/Deny and MAC Address restrictions. This is access control to your modem configuration page. Resetting your modem should remove the MAC restrictions if they have been configured. Don't know the default Wifi setting.

You could try to reset again in case you failed to do it properly the first time.
From the manual I quote:

Reset Button behavior
a) Push and hold the button between 0 and 5 seconds - Reboot the device
b) Between 6 and 10 seconds - Display the channel bonding status for DS and US
Note: This is the same as the above Channel Bonding display after the registration
c) After 11 seconds - Perform the factory reset.

The risk of resetting the modem involves being able to re-config it correctly afterwards, there are alot of setting that may be confusing and it may or may not get your internet settings correct.
My System SpecsSystem Spec
23 Dec 2011   #13
TanyaC

Linux Mint 17 Cinnamon | Win 7 Ult x64
 
 

Quote   Quote: Originally Posted by VincentStrike View Post
Ugh not working with cable too.... :S Any tips??
You have two network connections. A wireless connection, and a wired ethernet connection. Typically I would disable the wireless connection when I use the wired connection, just saves confusion.

Each connection will have it's own IP address, typically automatically assigned, and probably in the range 192.168.0.100 and higher. You can determine your IP (and MAC address) from a cmd prompt by typing "ipconfig /all" (make sure you look at the wired adapter details not the wireless adapter).

So when you connected the ethernet cable were you still able to connect to the Internet? If yes, then at least your machine configuration is probably ok.

As duzzy said, resetting your modem typically wipes out all personal configurations, including ACLs, filters, and some connection settings.

So, if a factory reset does not work, and you are on the same network and your Internet is working and you cannot access the router via a web page, I'd start to worry about the router's condition.

These are probably redundant, but in the interest of process of elimination, perhaps you could try the following.

Go to a cmd prompt and type ping 192.168.0.1. Do you get a reply?
If not, your router is not on the default address or may be defective. A factory reset should have restored it to this adrress.

Type ping www.google.com. Do you get a reply?

Have you tried using different browsers? Is the result the same for each browser? Does your browser support javascript, as this is often a requirement? Or is Javascript disabled in your browser?

Have you got any proxies configured in your browser? If so, disable the configurations for these.

You could always reset your browser to default settings too, and flush the browsers cache. then quit and restart your browser.

Also, you can flush your dns cache; From a cmd prompt type "ipconfig /flushdns" minus the quotes.

Try these and see how you go. If nothing works, please get back to us.

hth
My System SpecsSystem Spec
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23 Dec 2011   #14
TanyaC

Linux Mint 17 Cinnamon | Win 7 Ult x64
 
 

Quote   Quote: Originally Posted by Andreas W View Post
Open the control panel click on network and shared files then click on change settings for network, then right click on your wireless/cable connection icon and press status and then lastly press information and look at IPv4-standardgateway, thats the IP to connect to your router

or the easier way open up cmd and write ipconfig and look at standard-gateway.

But as others said you should read up on what your doing before doing any change on the router
This is a good way to get the router address. But just to clarify, there are a couple of misleading words.

It's "Network and sharing center" from control panel.
Click on Change Adapter settings.
Click on the details button, not information.
The gateway is the IPv4 DEFAULT gateway, not standardgateway.

Not meaning to be picky, just making sure you get to the right place.
My System SpecsSystem Spec
23 Dec 2011   #15
Andreas W

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Tanyam View Post
Quote   Quote: Originally Posted by Andreas W View Post
Open the control panel click on network and shared files then click on change settings for network, then right click on your wireless/cable connection icon and press status and then lastly press information and look at IPv4-standardgateway, thats the IP to connect to your router

or the easier way open up cmd and write ipconfig and look at standard-gateway.

But as others said you should read up on what your doing before doing any change on the router
This is a good way to get the router address. But just to clarify, there are a couple of misleading words.

It's "Network and sharing center" from control panel.
Click on Change Adapter settings.
Click on the details button, not information.
The gateway is the IPv4 DEFAULT gateway, not standardgateway.

Not meaning to be picky, just making sure you get to the right place.
I use a Swedish OS, I tried to translate as good as possible since as you pointed out I have no idea what they are called on an English OS, but thanks for doing it
My System SpecsSystem Spec
24 Dec 2011   #16
VincentStrike

Windows 7 64 bit
 
 
Merry Christmas

Merry christmas everyone! I have read the manual in previous replys but still haven't got the real address that i could connect to my modem so i could portforward, i hope i get some good answers / tips that can finally help me to do this Thank you everyone for trying to help me
My System SpecsSystem Spec
25 Dec 2011   #17
VincentStrike

Windows 7 64 bit
 
 

Please someone? ;( I really wanna port forward this
My System SpecsSystem Spec
25 Dec 2011   #18
profdlp

Main - Windows 7 Pro SP1 64-Bit; 2nd - Windows Server 2008 R2
 
 

Have you tried it using a cable and with the wireless connection disabled as suggested?
My System SpecsSystem Spec
25 Dec 2011   #19
TanyaC

Linux Mint 17 Cinnamon | Win 7 Ult x64
 
 

Quote   Quote: Originally Posted by VincentStrike View Post
Merry christmas everyone! I have read the manual in previous replys but still haven't got the real address that i could connect to my modem so i could portforward, i hope i get some good answers / tips that can finally help me to do this Thank you everyone for trying to help me
Sreiously, modem manufacturers typically use only one of two addresses - 192.168.0.1 and 192.168.1.1.

If your PC is on the .0 network (ipconfig /all), you could always try every address from 192.168.0.1 to 192.168.0.255 one at a time in your browser (skipping your own PCs IP address of course) . If it's not the default, of .0.1 or .1.1 then you or someone else probably have changed it.

Do this connected with an ethernet cable, not wireless.

Have you also tried seeking help from the manufacturer?

Have fun

Edit: You never said if you got a response from pinging 192.168.0.1. If your PC is not on that address, and the modem is the only other device, and you get a reply from the ping, then it has to be the modem.
My System SpecsSystem Spec
27 Dec 2011   #20
Duzzy

Windows 7 Ultimate x64
 
 

Chapter 2: WEB Configuration in your manual states it should be by default 192.168.0.1

1. So lets start by disabling your wireless adaptor. Never used a USB adaptor so to do this follow post #14 to get to the 'Change Adaptor Settings' page. Once your on that page right click the wireless adaptor and click disable. If that does not work simple remove the adaptor from the USB port (don't uninstall anything).

2. Connect the computer and modem by a ethernet cable, verify your internet still works.

3. Go to the 'Change Adaptor Settings' page again double click your ethernet connection usally named "Local Area Connection". This should bring up the status page.

4. Click Details. On this screen you will find:
IPv4 Address - This is the ip address that your computer is given.
IPv4 Subnet Mask - This should be 255.255.255.0 for a Class C IP Address. Class C - Address in the range 192.0.0.0 - 233.255.255.255
IPv4 Default Gateway - This will be your modems address, the one that should allow access to the configuration page.
IPv4 DNS Server - This would typically be the same as the default gateway.

5. Check these numbers. The subnet mask is 255.255.255.0, yes/no? The default gateway and dns server are the same, yes/no? The first 3 octets of the Address and Gateway match and the last octet is different (eg. same.same.same.different), yes/no?

6. Ping the default gateway. Open a cmd prompt and type "ping " followed by the gateway. Did you get a reply?

7. If all this is correct try typing your the default gateway into your web browser.

Let me know the results of all this. If you have internet access then all this should be correct and you are using the correct address and there is some other reason you get this error.

Also 'Tanyam' gave some troubleshooting steps in post #13, [Quote]These are probably redundant, but in the interest of process of elimination, perhaps you could try the following.
Have you tried them? Different browser, disabling proxies, flush dns.
My System SpecsSystem Spec
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 I cannot connect to my ROUTER but i can connect to internet.




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