Network Troubleshooting Problem immediately returns

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  1. Posts : 6
    Microsoft Windows 7 Home Premium 64-bit
       #1

    Network Troubleshooting Problem immediately returns


    I just recently did a clean install for my new SSD on my alienware m11x and have been having problems with inconsistent download speeds. I made sure I had all the correct drivers and was pretty thorough in doing so (to the best of my knowledge.) After a week or so of no luck, I think I may have stumbled upon the source of the problem. I troubleshooted my wireless network adapter and it showed that it had fixed the problem. Unfortunately, this was not the case. I ran it again and it said that it had fixed the problem. Again, this was not the case.
    TLDR;
    Troubleshooting the error is not fixing the problem. What will!?

    Here's the information from the diagnosis. I figure it could be of some use.

    Details about network adapter diagnosis:

    Network adapter Wireless Network Connection driver information:

    Description . . . . . . . . . . : Broadcom 802.11n Network Adapter
    Manufacturer . . . . . . . . . : Broadcom
    Provider . . . . . . . . . . . : Broadcom
    Version . . . . . . . . . . . : 5.100.196.8
    Inf File Name . . . . . . . . . : C:\Windows\INF\oem19.inf
    Inf File Date . . . . . . . . . : Friday, December 23, 2011 10:18:39 PM
    Section Name . . . . . . . . . : BCM43XNM_NT61
    Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4353
    Instance Status Flags . . . . . : 0x180200a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 71
    Physical Media Type . . . . . . : 9



    Diagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:

    Information for connection being diagnosed
    Interface GUID: d99e7b1e-bbb2-40cc-adc4-f2ede6c5baa8
    Interface name: Broadcom 802.11n Network Adapter
    Interface type: Native WiFi

    Connection incident diagnosed
    Auto Configuration ID: 1
    Connection ID: 1

    Connection status summary
    Connection started at: 2011-12-29 02:30:54-277
    Profile match: Success
    Pre-Association: Success
    Association: Success
    Security and Authentication: Success

    List of visible access point(s): 3 item(s) total, 3 item(s) displayed
    BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
    -------------------------------------------------------------------------
    0C-D5-02-4F-59-7B Infra g -85 11 10FX11177236
    20-4E-7F-9E-D3-2C Infra <unknown> -76 8 NETGEAR53
    20-4E-7F-9E-D3-2B Infra <unknown> -78 5765000 NETGEAR53-5G

    Connection History

    Information for Auto Configuration ID 1

    List of visible networks: 3 item(s) total, 3 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra g Yes 10 Yes 10FX11177236
    Infra <unknown> Yes 28 Yes NETGEAR53
    Infra <unknown> Yes 24 Yes NETGEAR53-5G

    List of preferred networks: 2 item(s)
    Profile: NETGEAR53
    SSID: NETGEAR53
    SSID length: 9
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes
    Profile: NETGEAR53-5G
    SSID: NETGEAR53-5G
    SSID length: 12
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes

    Information for Connection ID 1
    Connection started at: 2011-12-29 02:30:54-277
    Auto Configuration ID: 1
    Profile: NETGEAR53
    SSID: NETGEAR53
    SSID length: 9
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Success
    Last AP: 20-4e-7f-9e-d3-2c
    Security and Authentication
    Configured security type: WPA2-PSK
    Configured encryption type: CCMP(AES)
    802.1X protocol: No
    Key exchange initiated: Yes
    Unicast key received: Yes
    Multicast key received: Yes
    Number of security packets received: 0
    Number of security packets sent: 0
    Security attempt status: Success
    Connectivity
    Packet statistics
    Ndis Rx: 160
    Ndis Tx: 242
    Unicast decrypt success: 8
    Multicast decrypt success: 0
    Unicast decrypt failure: 0
    Multicast decrypt failure: 0
    Rx success: 980
    Rx failure: 29344
    Tx success: 0
    Tx failure: 0
    Tx retry: 0
    Tx multiple retry: 0
    Tx max lifetime exceeded: 0
    Tx ACK failure: 0
    Roaming history: 0 item(s)




    Diagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:

    For complete information about this session see the wireless connectivity information event.

    Helper Class: Auto Configuration
    Initialize status: Success

    Information for connection being diagnosed
    Interface GUID: d99e7b1e-bbb2-40cc-adc4-f2ede6c5baa8
    Interface name: Broadcom 802.11n Network Adapter
    Interface type: Native WiFi

    Result of diagnosis: There may be problem






    Network Diagnostics Log
    File Name: 2104C042-C9CC-4CC7-AE92-5157BCDEB6ED.Diagnose.0.etl

    Network Diagnostics Log
    File Name: CD872F2D-E1A6-4E47-875C-B3A92CF3CB6A.Diagnose.1.etl

    Other Networking Configuration and Logs
    File Name: NetworkConfiguration.cab

    Other Networking Configuration and Logs
    File Name: NetworkConfiguration.cab
      My Computer


  2. Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       #2

    Hey Mike, welcome to sevenforums

    could you give us this information so we are able to look some things up? What company makes your computer? and Fill out your sytem specs (this tool may help you out a great deal).

    Also, if you are interested in a complete reinstall, follow these tutorials:
    SSD / HDD : Optimize for Windows Reinstallation
    Clean Install Windows 7
      My Computer


  3. Posts : 6
    Microsoft Windows 7 Home Premium 64-bit
    Thread Starter
       #3

    Thanks for the quick reply. Here you go.

    System Manufacturer/Model Number
    Dell- Alienware M11x R2
    OS
    Microsoft Windows 7 Home Premium 64-bit
    CPU
    Intel Core i5 CPU U 520
    Motherboard
    Alienware M11x R2
    Memory
    8.00 GB (2x4GB G-Skill)
    Graphics Card(s)
    (1) NVIDIA GeForce GT 335M (2) Intel(R) HD Graphics
    Sound Card
    (1) Realtek High Definition Audio (2) Intel(R) Display Audio
    Monitor(s) Displays
    21.5 Acer LED
    Screen Resolution
    1920x1080
    Hard Drives
    SAMSUNG 470 Series SSD
      My Computer


  4. Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       #4

    1. Look up your computer here for drivers: Drivers and Downloads | Dell [United States]
    2. download the correct network drivers and save them to your computer
    3. uninstall your current wireless network adapter software
    4. install the recently downloaded one
    5. enter the correct information into the install wizard, and post back if this fixes anything
    This is assuming the wireless adapter is indeed the problem.
    To completely remove the previous wireless adapter software, use Revo uninstaller. This way, it will remove all files and may increase the chances that this will fix the problem.
      My Computer


  5. Posts : 6
    Microsoft Windows 7 Home Premium 64-bit
    Thread Starter
       #5

    I redownloaded the drivers and that doesn't seem to have changed anything. One bit of information that may help though is that my internet speeds are right where they should be when I use an ethernet cable.
      My Computer


  6. Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       #6

    The troubleshooter finds a problem and fixes it, or doesn't find a problem at all?

    Do you know if the problem persists on another (trusted) network?

    Look up network sharing settings>advanced settings and make sure your computer is set to be discovered. May have to wait around and see if someone else knows something about this problem...
      My Computer


  7. Posts : 6
    Microsoft Windows 7 Home Premium 64-bit
    Thread Starter
       #7

    The troubleshooter finds a problem and fixes it but the problem returns the next time I troubleshoot.

    The problem persists on other networks.

    Thanks for your help, hopefully someone out there knows the answer.
      My Computer


  8. Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       #8

    Mike, look on that website for your network adapter driver, and see if a slightly older driver to replace the newer one works better. I had a very similar problem once where this did the trick. But before you do, make sure you check windows update and install all that needs to be installed.

    Also, is the LAN connection working fine? So your wireless isn't doing well but LAN is?

    This here can be very helpful, including the option to reset IE, reset DNS cache, etc: Troubleshooting Internet Explorer Issues <-- Make sure you do #6 & #7, even if you don't want to do the rest!

    IF you choose not to reset IE, you can try to delete temporary internet files in disk cleanup
      My Computer


  9. Posts : 6
    Microsoft Windows 7 Home Premium 64-bit
    Thread Starter
       #9

    I just downloaded in old driver in place of my new one and my download speeds skyrocketed to 25 Mbps. I checked a few times and the results repeated themselves. It seems as though the problem may be solved. You sir, are a gentleman and a scholar.
      My Computer


  10. Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       #10

    Cool! Sorry I didn't think of it sooner, Mike. I don't know what is up with some of these drivers these people are releasing. And you didn't even have to reset anything. Thats a good, healthy download speed too, I'm a bit jealous :) I get little more than 5Mbps
      My Computer


 
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