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Windows 7: Network Troubleshooting Problem immediately returns

29 Dec 2011   #1
MikeO562

Microsoft Windows 7 Home Premium 64-bit
 
 
Network Troubleshooting Problem immediately returns

I just recently did a clean install for my new SSD on my alienware m11x and have been having problems with inconsistent download speeds. I made sure I had all the correct drivers and was pretty thorough in doing so (to the best of my knowledge.) After a week or so of no luck, I think I may have stumbled upon the source of the problem. I troubleshooted my wireless network adapter and it showed that it had fixed the problem. Unfortunately, this was not the case. I ran it again and it said that it had fixed the problem. Again, this was not the case.
TLDR;
Troubleshooting the error is not fixing the problem. What will!?

Here's the information from the diagnosis. I figure it could be of some use.

Details about network adapter diagnosis:

Network adapter Wireless Network Connection driver information:

Description . . . . . . . . . . : Broadcom 802.11n Network Adapter
Manufacturer . . . . . . . . . : Broadcom
Provider . . . . . . . . . . . : Broadcom
Version . . . . . . . . . . . : 5.100.196.8
Inf File Name . . . . . . . . . : C:\Windows\INF\oem19.inf
Inf File Date . . . . . . . . . : Friday, December 23, 2011 10:18:39 PM
Section Name . . . . . . . . . : BCM43XNM_NT61
Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4353
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9



Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: d99e7b1e-bbb2-40cc-adc4-f2ede6c5baa8
Interface name: Broadcom 802.11n Network Adapter
Interface type: Native WiFi

Connection incident diagnosed
Auto Configuration ID: 1
Connection ID: 1

Connection status summary
Connection started at: 2011-12-29 02:30:54-277
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success

List of visible access point(s): 3 item(s) total, 3 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
0C-D5-02-4F-59-7B Infra g -85 11 10FX11177236
20-4E-7F-9E-D3-2C Infra <unknown> -76 8 NETGEAR53
20-4E-7F-9E-D3-2B Infra <unknown> -78 5765000 NETGEAR53-5G

Connection History

Information for Auto Configuration ID 1

List of visible networks: 3 item(s) total, 3 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 10 Yes 10FX11177236
Infra <unknown> Yes 28 Yes NETGEAR53
Infra <unknown> Yes 24 Yes NETGEAR53-5G

List of preferred networks: 2 item(s)
Profile: NETGEAR53
SSID: NETGEAR53
SSID length: 9
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Profile: NETGEAR53-5G
SSID: NETGEAR53-5G
SSID length: 12
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 1
Connection started at: 2011-12-29 02:30:54-277
Auto Configuration ID: 1
Profile: NETGEAR53
SSID: NETGEAR53
SSID length: 9
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 20-4e-7f-9e-d3-2c
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 160
Ndis Tx: 242
Unicast decrypt success: 8
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 980
Rx failure: 29344
Tx success: 0
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 0 item(s)




Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed
Interface GUID: d99e7b1e-bbb2-40cc-adc4-f2ede6c5baa8
Interface name: Broadcom 802.11n Network Adapter
Interface type: Native WiFi

Result of diagnosis: There may be problem






Network Diagnostics Log
File Name: 2104C042-C9CC-4CC7-AE92-5157BCDEB6ED.Diagnose.0.etl

Network Diagnostics Log
File Name: CD872F2D-E1A6-4E47-875C-B3A92CF3CB6A.Diagnose.1.etl

Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab

Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab


My System SpecsSystem Spec
.
29 Dec 2011   #2
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Hey Mike, welcome to sevenforums

could you give us this information so we are able to look some things up? What company makes your computer? and Fill out your sytem specs (this tool may help you out a great deal).

Also, if you are interested in a complete reinstall, follow these tutorials:
SSD / HDD : Optimize for Windows Reinstallation
Clean Install Windows 7
My System SpecsSystem Spec
29 Dec 2011   #3
MikeO562

Microsoft Windows 7 Home Premium 64-bit
 
 

Thanks for the quick reply. Here you go.

System Manufacturer/Model Number
Dell- Alienware M11x R2
OS
Microsoft Windows 7 Home Premium 64-bit
CPU
Intel Core i5 CPU U 520
Motherboard
Alienware M11x R2
Memory
8.00 GB (2x4GB G-Skill)
Graphics Card(s)
(1) NVIDIA GeForce GT 335M (2) Intel(R) HD Graphics
Sound Card
(1) Realtek High Definition Audio (2) Intel(R) Display Audio
Monitor(s) Displays
21.5 Acer LED
Screen Resolution
1920x1080
Hard Drives
SAMSUNG 470 Series SSD
My System SpecsSystem Spec
.

29 Dec 2011   #4
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

  1. Look up your computer here for drivers: Drivers and Downloads | Dell [United States]
  2. download the correct network drivers and save them to your computer
  3. uninstall your current wireless network adapter software
  4. install the recently downloaded one
  5. enter the correct information into the install wizard, and post back if this fixes anything
This is assuming the wireless adapter is indeed the problem.
To completely remove the previous wireless adapter software, use Revo uninstaller. This way, it will remove all files and may increase the chances that this will fix the problem.
My System SpecsSystem Spec
29 Dec 2011   #5
MikeO562

Microsoft Windows 7 Home Premium 64-bit
 
 

I redownloaded the drivers and that doesn't seem to have changed anything. One bit of information that may help though is that my internet speeds are right where they should be when I use an ethernet cable.
My System SpecsSystem Spec
29 Dec 2011   #6
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

The troubleshooter finds a problem and fixes it, or doesn't find a problem at all?

Do you know if the problem persists on another (trusted) network?

Look up network sharing settings>advanced settings and make sure your computer is set to be discovered. May have to wait around and see if someone else knows something about this problem...
My System SpecsSystem Spec
30 Dec 2011   #7
MikeO562

Microsoft Windows 7 Home Premium 64-bit
 
 

The troubleshooter finds a problem and fixes it but the problem returns the next time I troubleshoot.

The problem persists on other networks.

Thanks for your help, hopefully someone out there knows the answer.
My System SpecsSystem Spec
30 Dec 2011   #8
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Mike, look on that website for your network adapter driver, and see if a slightly older driver to replace the newer one works better. I had a very similar problem once where this did the trick. But before you do, make sure you check windows update and install all that needs to be installed.

Also, is the LAN connection working fine? So your wireless isn't doing well but LAN is?

This here can be very helpful, including the option to reset IE, reset DNS cache, etc: Troubleshooting Internet Explorer Issues <-- Make sure you do #6 & #7, even if you don't want to do the rest!

IF you choose not to reset IE, you can try to delete temporary internet files in disk cleanup
My System SpecsSystem Spec
30 Dec 2011   #9
MikeO562

Microsoft Windows 7 Home Premium 64-bit
 
 

I just downloaded in old driver in place of my new one and my download speeds skyrocketed to 25 Mbps. I checked a few times and the results repeated themselves. It seems as though the problem may be solved. You sir, are a gentleman and a scholar.
My System SpecsSystem Spec
30 Dec 2011   #10
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Cool! Sorry I didn't think of it sooner, Mike. I don't know what is up with some of these drivers these people are releasing. And you didn't even have to reset anything. Thats a good, healthy download speed too, I'm a bit jealous I get little more than 5Mbps
My System SpecsSystem Spec
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 Network Troubleshooting Problem immediately returns




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