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Windows 7: My laptop's Internet connection is slow when connected via Wireless.

30 Jan 2012   #1

Windows 8.1 (Update 1) Both Machines
 
 
My laptop's Internet connection is slow when connected via Wireless.

Hi guys. It's been some time since my Dell XPS M1530 laptop has been having Internet issues when connected via Wireless.
It currently sports an Intel 4965 AGN card with Windows 7/8 pre-installed drivers and is connecting wirelessly to a Thomson router.

It connects smoothly, but its reception of packages sucks: I can't connect to FTP, load pages at all, and downloads are around 8 kB/s. (Max should be 250 kB/s). Whereas other laptops are able to load pages normally

All cords are correctly connected, and I don't believe the card is the one malfunctioning since I can connect to other routers flawlessly.

Edit:
I've tried pinging to websites using cmd and get an oscillation between 25% - 100% of packages received.

My System SpecsSystem Spec
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30 Jan 2012   #2

Windows 8 Core X64
 
 

Change the channel the router broadcasts on? I had to do this with my Grandson's setup recently when he started experiencing packet losses and dropped connections. Worth trying.
My System SpecsSystem Spec
30 Jan 2012   #3

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Would you happen to use Plus. net?
In case you don't have any documentation. I just picked one because you didn't specify which one you are using: https://www.plus.net/support/broadba...shooting.shtml
I tried to find out if you had a Transmit Power setting on your Thompson, on mine it is listed under Wireless 2.4GHZ\Advance\Tx Power. It can be set from 12.5% to 100% Yours might be low., but default is 100%.

Where is the router located? Is it out in the open or is it buried with other electronic peripherals, and walls around, what room of the house, basement?
My System SpecsSystem Spec
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30 Jan 2012   #4

Windows 8.1 (Update 1) Both Machines
 
 

@Ztruker:
I'll try changing channels, thanks for the tip!

@Anak:
The router is somewhat buried with other non wireless devices except a 6.0 Ghz phone. The router came from my ISP and it's locked: I can't enter to its config page, even by resetting it. But other computers connect fine with it.
My System SpecsSystem Spec
30 Jan 2012   #5

Windows 8.1 (Update 1) Both Machines
 
 

@Anak:
I was visiting the link you've just put, and I am going to give it a shot! Thanks for it. With that I think I can make it to the config page.

I'll post about it later on.
My System SpecsSystem Spec
30 Jan 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by superjose View Post
@Ztruker:
I'll try changing channels, thanks for the tip!

@Anak:
The router is somewhat buried with other non wireless devices except a 6.0 Ghz phone. The router came from my ISP and it's locked: I can't enter to its config page, even by resetting it. But other computers connect fine with it.
Even "locked" you can always do a
Quote:
10. How do I do a factory reset on my router?

If you have any problems setting up your router, you can reset it and start again.

Use a paperclip, pen or pointed object to press into the reset pin hole on the back of the router. Keep the button pressed in for at least 7 seconds. When the power light goes red, release the button and wait until the power light turns green again.

From this point on, your router will be restored to 'Factory Settings' so you'll need to start again from the beginning of this guide.
Source: https://www.plus.net/support/broadba...shooting.shtml
Quote   Quote: Originally Posted by superjose View Post
@Anak:
I was visiting the link you've just put, and I am going to give it a shot! Thanks for it. With that I think I can make it to the config page.

I'll post about it later on.
Ztruker's tip is also a good one, if your on a channel that is really busy it helps to find one that has the least traffic.

Here is a list of some finder freebies: https://www.techsupportalert.com/bes...er-utility.htm
My System SpecsSystem Spec
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 My laptop's Internet connection is slow when connected via Wireless.




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