Gateway not available Win 7 problem


  1. chd20024
    Posts : 4
    Microsoft Windows 7 Ultimate
       New #1

    Gateway not available Win 7 problem


    I need some serious help i downloaded directX10 specifically to play games like AoC (conan) once playing i noticed my comp was easily able to handle the game but would get random crashes....so eventually i figured it was a vista issue which it was so i downloaded win7 and everything works fine graphic wise(i just sorta put this in to let people know i have absolutely no Tech experience at ALL im completely tech illiterate so when describing what to do act like your talking to a trained chimp, cause i can do what u tell me, if u make it simple and easy to follow and dont take for granted that i know something) ok no to the actual issue recently my internet seems to stall and crash ill be watching something on youtube or playing world of warcraft or AoC or something and all of a sudden my internet disconects or my network or something so i stop whatever it is im doing and go to my web browser which thinks for a second then brings up an error message and a little button that says diagnose problem which i hit then it gos thru a bunch of options looking for whats wrong things like network settings and this and that and it ends up with a box that says and i quote"The default Gateway is not available"then next to that it says fixed and my internet is restored.....unless i watch a video or start playing a game...ive tride to reset my cable modem like my internet provider comcast suggested (which didn't help) and someone else said it might be my ip address but from looking around it seems it might be a bit more complicated.........id be happy to put my system specs in here or email them to whoever.......if you could tell me how to get them.....like i said trained chimp.....anywho id really appreciate any help anyone can provide thanks!!!!!
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  3. iseeuu
    Posts : 2,736
    ...
       New #2

    chd20024 said:
    I need some serious help i downloaded directX10 specifically to play games like AoC (conan) once playing i noticed my comp was easily able to handle the game but would get random crashes....so eventually i figured it was a vista issue which it was so i downloaded win7 and everything works fine graphic wise(i just sorta put this in to let people know i have absolutely no Tech experience at ALL im completely tech illiterate so when describing what to do act like your talking to a trained chimp, cause i can do what u tell me, if u make it simple and easy to follow and dont take for granted that i know something) ok no to the actual issue recently my internet seems to stall and crash ill be watching something on youtube or playing world of warcraft or AoC or something and all of a sudden my internet disconects or my network or something so i stop whatever it is im doing and go to my web browser which thinks for a second then brings up an error message and a little button that says diagnose problem which i hit then it gos thru a bunch of options looking for whats wrong things like network settings and this and that and it ends up with a box that says and i quote"The default Gateway is not available"then next to that it says fixed and my internet is restored.....unless i watch a video or start playing a game...ive tride to reset my cable modem like my internet provider comcast suggested (which didn't help) and someone else said it might be my ip address but from looking around it seems it might be a bit more complicated.........id be happy to put my system specs in here or email them to whoever.......if you could tell me how to get them.....like i said trained chimp.....anywho id really appreciate any help anyone can provide thanks!!!!!
    Hi and welcome to Windows Seven Forums! Yes, we need to know about your computer, so click the "Start Button" and type: msinfo32 and press ENTER.



    The new window will have a lot of information, but what we will need has been outlined in your "Control Panel" ie: "UserCP" in your "Edit System Specs" page. Just put in there what you can find.



    Just a thought, as I struggled with my cable company for months with connection dropouts until they replaced a line filter out on their pole, have you called your cable company and asked them to test your line while you are playing your game? I assume you have your computer connected directly to the cable modem?

    Robert
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  4. chd20024
    Posts : 4
    Microsoft Windows 7 Ultimate
    Thread Starter
       New #3

    system specs


    ok heres my system info:

    OS Name Microsoft Windows 7 Ultimate
    Version 6.1.7100 Build 7100
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name CLINT-PC
    System Manufacturer System manufacturer
    System Model System Product Name
    System Type x64-based PC
    Processor Intel(R) Core(TM)2 Extreme CPU Q6850 @ 3.00GHz, 3000 Mhz, 4 Core(s), 4 Logical Processor(s)
    BIOS Version/Date Phoenix Technologies, LTD ASUS STRIKER II EXTREME ACPI BIOS Revision 1104, 9/18/2008
    SMBIOS Version 2.4
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.1.7100.0"
    User Name Clint-PC\Administrator
    Time Zone Pacific Daylight Time
    Installed Physical Memory (RAM) 8.00 GB
    Total Physical Memory 8.00 GB
    Available Physical Memory 6.69 GB
    Total Virtual Memory 16.0 GB
    Available Virtual Memory 14.5 GB
    Page File Space 8.00 GB
    Page File C:\pagefile.sys

    ok heres the multimedia video stuff not sure if you need it:
    Name NVIDIA GeForce GTS 250
    PNP Device ID PCI\VEN_10DE&DEV_0615&SUBSYS_11503842&REV_A2\4&1F733889&0&0020
    Adapter Type GeForce GTS 250, NVIDIA compatible
    Adapter Description NVIDIA GeForce GTS 250
    Adapter RAM 512.00 MB (536,870,912 bytes)
    Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver Version 8.15.11.9038
    INF File oem11.inf (Section003 section)
    Color Planes Not Available
    Color Table Entries Not Available
    Resolution Not Available
    Bits/Pixel Not Available
    Memory Address 0xD9000000-0xD9FFFFFF
    Memory Address 0xB0000000-0xBFFFFFFF
    Memory Address 0xD6000000-0xD7FFFFFF
    I/O Port 0x0000CF80-0x0000CFFF
    IRQ Channel IRQ 16
    Driver c:\windows\system32\drivers\nvlddmkm.sys (8.15.11.9038, 10.80 MB (11,327,776 bytes), 7/21/2009 3:40 PM)

    Name NVIDIA GeForce GTS 250
    PNP Device ID PCI\VEN_10DE&DEV_0615&SUBSYS_11503842&REV_A2\4&CC23A24&0&0010
    Adapter Type GeForce GTS 250, NVIDIA compatible
    Adapter Description NVIDIA GeForce GTS 250
    Adapter RAM 512.00 MB (536,870,912 bytes)
    Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver Version 8.15.11.9038
    INF File oem11.inf (Section003 section)
    Color Planes Not Available
    Color Table Entries 4294967296
    Resolution 1600 x 1200 x 60 hertz
    Bits/Pixel 32
    Memory Address 0xDC000000-0xDCFFFFFF
    Memory Address 0xC0000000-0xCFFFFFFF
    Memory Address 0xDA000000-0xDBFFFFFF
    I/O Port 0x0000BF00-0x0000BF7F
    IRQ Channel IRQ 16
    I/O Port 0x000003B0-0x000003BB
    I/O Port 0x000003C0-0x000003DF
    Memory Address 0xA0000-0xBFFFF
    Driver c:\windows\system32\drivers\nvlddmkm.sys (8.15.11.9038, 10.80 MB (11,327,776 bytes), 7/21/2009 3:40 PM)

    k and heres the sound:
    Name SB Audigy
    Manufacturer Creative Technology Ltd.
    Status OK
    PNP Device ID PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00\4&36AC3632&0&3078
    I/O Port 0x0000DF00-0x0000DF1F
    IRQ Channel IRQ 16
    Driver c:\windows\system32\drivers\p17.sys (5.12.1.2002, 1.21 MB (1,265,152 bytes), 5/22/2009 2:47 PM)

    and heres the adapter stuff(ive probably included way to much im sorry):
    Name [00000000] WAN Miniport (SSTP)
    Adapter Type Not Available
    Product Type WAN Miniport (SSTP)
    Installed Yes
    PNP Device ID ROOT\MS_SSTPMINIPORT\0000
    Last Reset 8/18/2009 3:36 PM
    Index 0
    Service Name RasSstp
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\rassstp.sys (6.1.7100.0, 81.50 KB (83,456 bytes), 4/21/2009 9:19 PM)

    Name [00000001] WAN Miniport (IKEv2)
    Adapter Type Not Available
    Product Type WAN Miniport (IKEv2)
    Installed Yes
    PNP Device ID ROOT\MS_AGILEVPNMINIPORT\0000
    Last Reset 8/18/2009 3:36 PM
    Index 1
    Service Name RasAgileVpn
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\agilevpn.sys (6.1.7100.0, 59.00 KB (60,416 bytes), 4/21/2009 9:19 PM)

    Name [00000002] WAN Miniport (L2TP)
    Adapter Type Not Available
    Product Type WAN Miniport (L2TP)
    Installed Yes
    PNP Device ID ROOT\MS_L2TPMINIPORT\0000
    Last Reset 8/18/2009 3:36 PM
    Index 2
    Service Name Rasl2tp
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\rasl2tp.sys (6.1.7100.0, 126.50 KB (129,536 bytes), 4/21/2009 9:18 PM)

    Name [00000003] WAN Miniport (PPTP)
    Adapter Type Not Available
    Product Type WAN Miniport (PPTP)
    Installed Yes
    PNP Device ID ROOT\MS_PPTPMINIPORT\0000
    Last Reset 8/18/2009 3:36 PM
    Index 3
    Service Name PptpMiniport
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\raspptp.sys (6.1.7100.0, 108.50 KB (111,104 bytes), 4/21/2009 9:18 PM)

    Name [00000004] WAN Miniport (PPPOE)
    Adapter Type Not Available
    Product Type WAN Miniport (PPPOE)
    Installed Yes
    PNP Device ID ROOT\MS_PPPOEMINIPORT\0000
    Last Reset 8/18/2009 3:36 PM
    Index 4
    Service Name RasPppoe
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\raspppoe.sys (6.1.7100.0, 90.50 KB (92,672 bytes), 4/21/2009 9:18 PM)

    Name [00000005] WAN Miniport (IPv6)
    Adapter Type Not Available
    Product Type WAN Miniport (IPv6)
    Installed Yes
    PNP Device ID ROOT\MS_NDISWANIPV6\0000
    Last Reset 8/18/2009 3:36 PM
    Index 5
    Service Name NdisWan
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\ndiswan.sys (6.1.7100.0, 160.50 KB (164,352 bytes), 4/21/2009 9:18 PM)

    Name [00000006] WAN Miniport (Network Monitor)
    Adapter Type Not Available
    Product Type WAN Miniport (Network Monitor)
    Installed Yes
    PNP Device ID ROOT\MS_NDISWANBH\0000
    Last Reset 8/18/2009 3:36 PM
    Index 6
    Service Name NdisWan
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\ndiswan.sys (6.1.7100.0, 160.50 KB (164,352 bytes), 4/21/2009 9:18 PM)

    Name [00000007] NVIDIA nForce Networking Controller
    Adapter Type Ethernet 802.3
    Product Type NVIDIA nForce Networking Controller
    Installed Yes
    PNP Device ID PCI\VEN_10DE&DEV_0373&SUBSYS_CB841043&REV_A3\3&2411E6FE&1&88
    Last Reset 8/18/2009 3:36 PM
    Index 7
    Service Name NVENETFD
    IP Address 71.237.149.254, fe80::5168:df5f:6919:6dad
    IP Subnet 255.255.248.0, 64
    Default IP Gateway 71.237.144.1
    DHCP Enabled Yes
    DHCP Server 68.87.69.13
    DHCP Lease Expires 8/20/2009 5:33 PM
    DHCP Lease Obtained 8/18/2009 3:37 PM
    MAC Address 00:1F:C6:81:EA:E1
    Memory Address 0xDFFFA000-0xDFFFAFFF
    Memory Address 0xDFFF9000-0xDFFF90FF
    Memory Address 0xDFFF8000-0xDFFF800F
    IRQ Channel IRQ 21
    Driver c:\windows\system32\drivers\nvm62x64.sys (1.0.1.210, 399.38 KB (408,960 bytes), 1/8/2009 9:26 AM)

    Name [00000008] WAN Miniport (IP)
    Adapter Type Not Available
    Product Type WAN Miniport (IP)
    Installed Yes
    PNP Device ID ROOT\MS_NDISWANIP\0000
    Last Reset 8/18/2009 3:36 PM
    Index 8
    Service Name NdisWan
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\ndiswan.sys (6.1.7100.0, 160.50 KB (164,352 bytes), 4/21/2009 9:18 PM)

    Name [00000009] NVIDIA nForce Networking Controller
    Adapter Type Ethernet 802.3
    Product Type NVIDIA nForce Networking Controller
    Installed Yes
    PNP Device ID PCI\VEN_10DE&DEV_0373&SUBSYS_CB841043&REV_A3\3&2411E6FE&1&90
    Last Reset 8/18/2009 3:36 PM
    Index 9
    Service Name NVENETFD
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled Yes
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address 00:1F:C6:81:EA:E2
    Memory Address 0xDFFF7000-0xDFFF7FFF
    Memory Address 0xDFFF6000-0xDFFF60FF
    Memory Address 0xDFFF5000-0xDFFF500F
    IRQ Channel IRQ 20
    Driver c:\windows\system32\drivers\nvm62x64.sys (1.0.1.210, 399.38 KB (408,960 bytes), 1/8/2009 9:26 AM)

    Name [00000010] RAS Async Adapter
    Adapter Type Wide Area Network (WAN)
    Product Type RAS Async Adapter
    Installed Yes
    PNP Device ID SW\{EEAB7790-C514-11D1-B42B-00805FC1270E}\ASYNCMAC
    Last Reset 8/18/2009 3:36 PM
    Index 10
    Service Name AsyncMac
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address 20:41:53:59:4E:FF
    Driver c:\windows\system32\drivers\asyncmac.sys (6.1.7100.0, 22.50 KB (23,040 bytes), 4/21/2009 9:18 PM)

    Name [00000011] Microsoft ISATAP Adapter
    Adapter Type Tunnel
    Product Type Microsoft ISATAP Adapter
    Installed Yes
    PNP Device ID ROOT\*ISATAP\0000
    Last Reset 8/18/2009 3:36 PM
    Index 11
    Service Name tunnel
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\tunnel.sys (6.1.7100.0, 122.00 KB (124,928 bytes), 4/21/2009 9:18 PM)

    Name [00000012] Microsoft 6to4 Adapter
    Adapter Type Tunnel
    Product Type Microsoft 6to4 Adapter
    Installed Yes
    PNP Device ID ROOT\*6TO4MP\0000
    Last Reset 8/18/2009 3:36 PM
    Index 12
    Service Name tunnel
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\tunnel.sys (6.1.7100.0, 122.00 KB (124,928 bytes), 4/21/2009 9:18 PM)

    Name [00000013] Microsoft Teredo Tunneling Adapter
    Adapter Type Tunnel
    Product Type Microsoft Teredo Tunneling Adapter
    Installed Yes
    PNP Device ID ROOT\*TEREDO\0000
    Last Reset 8/18/2009 3:36 PM
    Index 13
    Service Name tunnel
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\tunnel.sys (6.1.7100.0, 122.00 KB (124,928 bytes), 4/21/2009 9:18 PM)

    Name [00000014] Microsoft ISATAP Adapter
    Adapter Type Tunnel
    Product Type Microsoft ISATAP Adapter
    Installed Yes
    PNP Device ID ROOT\*ISATAP\0001
    Last Reset 8/18/2009 3:36 PM
    Index 14
    Service Name tunnel
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\tunnel.sys (6.1.7100.0, 122.00 KB (124,928 bytes), 4/21/2009 9:18 PM)

    and yeah im connected directly to modem internet provider said they checked everything when i contacted them and they didn't see any issues
    Last edited by chd20024; 18 Aug 2009 at 17:49. Reason: forgot to add something
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  6. iseeuu
    Posts : 2,736
    ...
       New #4

    chd20024 said:
    ok heres my system info:
    Thanks!

    chd20024 said:
    and yeah im connected directly to modem internet provider said they checked everything when i contacted them and they didn't see any issues
    My cable provider wouldn't believe me either. Fortunately, I had this little free utility installed: SiteUp, Web Site Availability Monitoring Software that saved a printable record of every minute I was bumped off my cable connection. They couldn't ignore the record, and it led to getting the line filter replaced and me a refund. I suggest you download the utility, install it and run it for a week and try to get your connection to drop as much as possible. Then go back and look at the logs and see if the problem is with the cable connection?

    Robert
      My Computer
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  7. ZoSolised
    Posts : 17
    Windows 7
       New #5

    Did you find a solution to your problem? Have almost the same problem here
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  8. chd20024
    Posts : 4
    Microsoft Windows 7 Ultimate
    Thread Starter
       New #6

    fixed


    hey i was able to fix my problem not thru any savy tech help hehe i just unplugged my monitor cable and pluged it back into my other video card and it workd fine then after a few days i pluged it back into the original video card and haven't had a problem since hope this helps....sorrry about my atrocious spelling and lack of grammer
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  10. jefhart
    Posts : 13
    Windows 7 64-bit
       New #7

    Windows 7 Networking Fail | Mongo’s Musings
    Try this.
      My Computer
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