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Windows 7: Gateway not available Win 7 problem


17 Aug 2009   #1

Microsoft Windows 7 Ultimate
 
 
Gateway not available Win 7 problem

I need some serious help i downloaded directX10 specifically to play games like AoC (conan) once playing i noticed my comp was easily able to handle the game but would get random crashes....so eventually i figured it was a vista issue which it was so i downloaded Windows 7 and everything works fine graphic wise(i just sorta put this in to let people know i have absolutely no Tech experience at ALL im completely tech illiterate so when describing what to do act like your talking to a trained chimp, cause i can do what u tell me, if u make it simple and easy to follow and dont take for granted that i know something) ok no to the actual issue recently my internet seems to stall and crash ill be watching something on youtube or playing world of warcraft or AoC or something and all of a sudden my internet disconects or my network or something so i stop whatever it is im doing and go to my web browser which thinks for a second then brings up an error message and a little button that says diagnose problem which i hit then it gos thru a bunch of options looking for whats wrong things like network settings and this and that and it ends up with a box that says and i quote"The default Gateway is not available"then next to that it says fixed and my internet is restored.....unless i watch a video or start playing a game...ive tride to reset my cable modem like my internet provider comcast suggested (which didn't help) and someone else said it might be my ip address but from looking around it seems it might be a bit more complicated.........id be happy to put my system specs in here or email them to whoever.......if you could tell me how to get them.....like i said trained chimp.....anywho id really appreciate any help anyone can provide thanks!!!!!


My System SpecsSystem Spec
.

18 Aug 2009   #2

 
 

Quote   Quote: Originally Posted by chd20024 View Post
I need some serious help i downloaded directX10 specifically to play games like AoC (conan) once playing i noticed my comp was easily able to handle the game but would get random crashes....so eventually i figured it was a vista issue which it was so i downloaded Windows 7 and everything works fine graphic wise(i just sorta put this in to let people know i have absolutely no Tech experience at ALL im completely tech illiterate so when describing what to do act like your talking to a trained chimp, cause i can do what u tell me, if u make it simple and easy to follow and dont take for granted that i know something) ok no to the actual issue recently my internet seems to stall and crash ill be watching something on youtube or playing world of warcraft or AoC or something and all of a sudden my internet disconects or my network or something so i stop whatever it is im doing and go to my web browser which thinks for a second then brings up an error message and a little button that says diagnose problem which i hit then it gos thru a bunch of options looking for whats wrong things like network settings and this and that and it ends up with a box that says and i quote"The default Gateway is not available"then next to that it says fixed and my internet is restored.....unless i watch a video or start playing a game...ive tride to reset my cable modem like my internet provider comcast suggested (which didn't help) and someone else said it might be my ip address but from looking around it seems it might be a bit more complicated.........id be happy to put my system specs in here or email them to whoever.......if you could tell me how to get them.....like i said trained chimp.....anywho id really appreciate any help anyone can provide thanks!!!!!
Hi and welcome to Windows Seven Forums! Yes, we need to know about your computer, so click the "Start Button" and type: msinfo32 and press ENTER.



The new window will have a lot of information, but what we will need has been outlined in your "Control Panel" ie: "UserCP" in your "Edit System Specs" page. Just put in there what you can find.



Just a thought, as I struggled with my cable company for months with connection dropouts until they replaced a line filter out on their pole, have you called your cable company and asked them to test your line while you are playing your game? I assume you have your computer connected directly to the cable modem?

Robert
My System SpecsSystem Spec
18 Aug 2009   #3

Microsoft Windows 7 Ultimate
 
 
system specs

ok heres my system info:

OS Name Microsoft Windows 7 Ultimate
Version 6.1.7100 Build 7100
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name CLINT-PC
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
Processor Intel(R) Core(TM)2 Extreme CPU Q6850 @ 3.00GHz, 3000 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Phoenix Technologies, LTD ASUS STRIKER II EXTREME ACPI BIOS Revision 1104, 9/18/2008
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7100.0"
User Name Clint-PC\Administrator
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 8.00 GB
Available Physical Memory 6.69 GB
Total Virtual Memory 16.0 GB
Available Virtual Memory 14.5 GB
Page File Space 8.00 GB
Page File C:\pagefile.sys

ok heres the multimedia video stuff not sure if you need it:
Name NVIDIA GeForce GTS 250
PNP Device ID PCI\VEN_10DE&DEV_0615&SUBSYS_11503842&REV_A2\4&1F733889&0&0020
Adapter Type GeForce GTS 250, NVIDIA compatible
Adapter Description NVIDIA GeForce GTS 250
Adapter RAM 512.00 MB (536,870,912 bytes)
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version 8.15.11.9038
INF File oem11.inf (Section003 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xD9000000-0xD9FFFFFF
Memory Address 0xB0000000-0xBFFFFFFF
Memory Address 0xD6000000-0xD7FFFFFF
I/O Port 0x0000CF80-0x0000CFFF
IRQ Channel IRQ 16
Driver c:\windows\system32\drivers\nvlddmkm.sys (8.15.11.9038, 10.80 MB (11,327,776 bytes), 7/21/2009 3:40 PM)

Name NVIDIA GeForce GTS 250
PNP Device ID PCI\VEN_10DE&DEV_0615&SUBSYS_11503842&REV_A2\4&CC23A24&0&0010
Adapter Type GeForce GTS 250, NVIDIA compatible
Adapter Description NVIDIA GeForce GTS 250
Adapter RAM 512.00 MB (536,870,912 bytes)
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version 8.15.11.9038
INF File oem11.inf (Section003 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1600 x 1200 x 60 hertz
Bits/Pixel 32
Memory Address 0xDC000000-0xDCFFFFFF
Memory Address 0xC0000000-0xCFFFFFFF
Memory Address 0xDA000000-0xDBFFFFFF
I/O Port 0x0000BF00-0x0000BF7F
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\nvlddmkm.sys (8.15.11.9038, 10.80 MB (11,327,776 bytes), 7/21/2009 3:40 PM)

k and heres the sound:
Name SB Audigy
Manufacturer Creative Technology Ltd.
Status OK
PNP Device ID PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00\4&36AC3632&0&3078
I/O Port 0x0000DF00-0x0000DF1F
IRQ Channel IRQ 16
Driver c:\windows\system32\drivers\p17.sys (5.12.1.2002, 1.21 MB (1,265,152 bytes), 5/22/2009 2:47 PM)

and heres the adapter stuff(ive probably included way to much im sorry):
Name [00000000] WAN Miniport (SSTP)
Adapter Type Not Available
Product Type WAN Miniport (SSTP)
Installed Yes
PNP Device ID ROOT\MS_SSTPMINIPORT\0000
Last Reset 8/18/2009 3:36 PM
Index 0
Service Name RasSstp
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\rassstp.sys (6.1.7100.0, 81.50 KB (83,456 bytes), 4/21/2009 9:19 PM)

Name [00000001] WAN Miniport (IKEv2)
Adapter Type Not Available
Product Type WAN Miniport (IKEv2)
Installed Yes
PNP Device ID ROOT\MS_AGILEVPNMINIPORT\0000
Last Reset 8/18/2009 3:36 PM
Index 1
Service Name RasAgileVpn
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\agilevpn.sys (6.1.7100.0, 59.00 KB (60,416 bytes), 4/21/2009 9:19 PM)

Name [00000002] WAN Miniport (L2TP)
Adapter Type Not Available
Product Type WAN Miniport (L2TP)
Installed Yes
PNP Device ID ROOT\MS_L2TPMINIPORT\0000
Last Reset 8/18/2009 3:36 PM
Index 2
Service Name Rasl2tp
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\rasl2tp.sys (6.1.7100.0, 126.50 KB (129,536 bytes), 4/21/2009 9:18 PM)

Name [00000003] WAN Miniport (PPTP)
Adapter Type Not Available
Product Type WAN Miniport (PPTP)
Installed Yes
PNP Device ID ROOT\MS_PPTPMINIPORT\0000
Last Reset 8/18/2009 3:36 PM
Index 3
Service Name PptpMiniport
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\raspptp.sys (6.1.7100.0, 108.50 KB (111,104 bytes), 4/21/2009 9:18 PM)

Name [00000004] WAN Miniport (PPPOE)
Adapter Type Not Available
Product Type WAN Miniport (PPPOE)
Installed Yes
PNP Device ID ROOT\MS_PPPOEMINIPORT\0000
Last Reset 8/18/2009 3:36 PM
Index 4
Service Name RasPppoe
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\raspppoe.sys (6.1.7100.0, 90.50 KB (92,672 bytes), 4/21/2009 9:18 PM)

Name [00000005] WAN Miniport (IPv6)
Adapter Type Not Available
Product Type WAN Miniport (IPv6)
Installed Yes
PNP Device ID ROOT\MS_NDISWANIPV6\0000
Last Reset 8/18/2009 3:36 PM
Index 5
Service Name NdisWan
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\ndiswan.sys (6.1.7100.0, 160.50 KB (164,352 bytes), 4/21/2009 9:18 PM)

Name [00000006] WAN Miniport (Network Monitor)
Adapter Type Not Available
Product Type WAN Miniport (Network Monitor)
Installed Yes
PNP Device ID ROOT\MS_NDISWANBH\0000
Last Reset 8/18/2009 3:36 PM
Index 6
Service Name NdisWan
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\ndiswan.sys (6.1.7100.0, 160.50 KB (164,352 bytes), 4/21/2009 9:18 PM)

Name [00000007] NVIDIA nForce Networking Controller
Adapter Type Ethernet 802.3
Product Type NVIDIA nForce Networking Controller
Installed Yes
PNP Device ID PCI\VEN_10DE&DEV_0373&SUBSYS_CB841043&REV_A3\3&2411E6FE&1&88
Last Reset 8/18/2009 3:36 PM
Index 7
Service Name NVENETFD
IP Address 71.237.149.254, fe80::5168:df5f:6919:6dad
IP Subnet 255.255.248.0, 64
Default IP Gateway 71.237.144.1
DHCP Enabled Yes
DHCP Server 68.87.69.13
DHCP Lease Expires 8/20/2009 5:33 PM
DHCP Lease Obtained 8/18/2009 3:37 PM
MAC Address 00:1F:C6:81:EA:E1
Memory Address 0xDFFFA000-0xDFFFAFFF
Memory Address 0xDFFF9000-0xDFFF90FF
Memory Address 0xDFFF8000-0xDFFF800F
IRQ Channel IRQ 21
Driver c:\windows\system32\drivers\nvm62x64.sys (1.0.1.210, 399.38 KB (408,960 bytes), 1/8/2009 9:26 AM)

Name [00000008] WAN Miniport (IP)
Adapter Type Not Available
Product Type WAN Miniport (IP)
Installed Yes
PNP Device ID ROOT\MS_NDISWANIP\0000
Last Reset 8/18/2009 3:36 PM
Index 8
Service Name NdisWan
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\ndiswan.sys (6.1.7100.0, 160.50 KB (164,352 bytes), 4/21/2009 9:18 PM)

Name [00000009] NVIDIA nForce Networking Controller
Adapter Type Ethernet 802.3
Product Type NVIDIA nForce Networking Controller
Installed Yes
PNP Device ID PCI\VEN_10DE&DEV_0373&SUBSYS_CB841043&REV_A3\3&2411E6FE&1&90
Last Reset 8/18/2009 3:36 PM
Index 9
Service Name NVENETFD
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled Yes
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address 00:1F:C6:81:EA:E2
Memory Address 0xDFFF7000-0xDFFF7FFF
Memory Address 0xDFFF6000-0xDFFF60FF
Memory Address 0xDFFF5000-0xDFFF500F
IRQ Channel IRQ 20
Driver c:\windows\system32\drivers\nvm62x64.sys (1.0.1.210, 399.38 KB (408,960 bytes), 1/8/2009 9:26 AM)

Name [00000010] RAS Async Adapter
Adapter Type Wide Area Network (WAN)
Product Type RAS Async Adapter
Installed Yes
PNP Device ID SW\{EEAB7790-C514-11D1-B42B-00805FC1270E}\ASYNCMAC
Last Reset 8/18/2009 3:36 PM
Index 10
Service Name AsyncMac
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address 20:41:53:59:4E:FF
Driver c:\windows\system32\drivers\asyncmac.sys (6.1.7100.0, 22.50 KB (23,040 bytes), 4/21/2009 9:18 PM)

Name [00000011] Microsoft ISATAP Adapter
Adapter Type Tunnel
Product Type Microsoft ISATAP Adapter
Installed Yes
PNP Device ID ROOT\*ISATAP\0000
Last Reset 8/18/2009 3:36 PM
Index 11
Service Name tunnel
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\tunnel.sys (6.1.7100.0, 122.00 KB (124,928 bytes), 4/21/2009 9:18 PM)

Name [00000012] Microsoft 6to4 Adapter
Adapter Type Tunnel
Product Type Microsoft 6to4 Adapter
Installed Yes
PNP Device ID ROOT\*6TO4MP\0000
Last Reset 8/18/2009 3:36 PM
Index 12
Service Name tunnel
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\tunnel.sys (6.1.7100.0, 122.00 KB (124,928 bytes), 4/21/2009 9:18 PM)

Name [00000013] Microsoft Teredo Tunneling Adapter
Adapter Type Tunnel
Product Type Microsoft Teredo Tunneling Adapter
Installed Yes
PNP Device ID ROOT\*TEREDO\0000
Last Reset 8/18/2009 3:36 PM
Index 13
Service Name tunnel
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\tunnel.sys (6.1.7100.0, 122.00 KB (124,928 bytes), 4/21/2009 9:18 PM)

Name [00000014] Microsoft ISATAP Adapter
Adapter Type Tunnel
Product Type Microsoft ISATAP Adapter
Installed Yes
PNP Device ID ROOT\*ISATAP\0001
Last Reset 8/18/2009 3:36 PM
Index 14
Service Name tunnel
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\tunnel.sys (6.1.7100.0, 122.00 KB (124,928 bytes), 4/21/2009 9:18 PM)

and yeah im connected directly to modem internet provider said they checked everything when i contacted them and they didn't see any issues
My System SpecsSystem Spec
.


18 Aug 2009   #4

 
 

Quote   Quote: Originally Posted by chd20024 View Post
ok heres my system info:
Thanks!

Quote   Quote: Originally Posted by chd20024 View Post
and yeah im connected directly to modem internet provider said they checked everything when i contacted them and they didn't see any issues
My cable provider wouldn't believe me either. Fortunately, I had this little free utility installed: SiteUp, Web Site Availability Monitoring Software that saved a printable record of every minute I was bumped off my cable connection. They couldn't ignore the record, and it led to getting the line filter replaced and me a refund. I suggest you download the utility, install it and run it for a week and try to get your connection to drop as much as possible. Then go back and look at the logs and see if the problem is with the cable connection?

Robert
My System SpecsSystem Spec
23 Sep 2009   #5

Windows 7
 
 

Did you find a solution to your problem? Have almost the same problem here
My System SpecsSystem Spec
24 Sep 2009   #6

Microsoft Windows 7 Ultimate
 
 
fixed

hey i was able to fix my problem not thru any savy tech help hehe i just unplugged my monitor cable and pluged it back into my other video card and it workd fine then after a few days i pluged it back into the original video card and haven't had a problem since hope this helps....sorrry about my atrocious spelling and lack of grammer
My System SpecsSystem Spec
27 Sep 2009   #7

Windows 7 64-bit
 
 

My System SpecsSystem Spec
Reply

 Gateway not available Win 7 problem




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