Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: 2 computers connected to router but one can't get online


14 Feb 2012   #1

Windows 7 Professional 32 bit
 
 
2 computers connected to router but one can't get online

I have two PC's in the same room connected to the router and receiving good to excellent signal strength. One PC has no problem getting online while the other one can rarely get online. Or, if it does, it doesn't stay online. The problem computer is a Dell desktop using a wireless USB adapter. In the past, in different houses, it has never had a problem getting online. Windows 7 troubleshooting has not been helpful.

Any suggestions would be greatly appreciated. Thanks

My System SpecsSystem Spec
.

14 Feb 2012   #2

 

Try another USB WiFi adapter if you're sure you have the right drivers for it onboard.

Also check your router is set for compliance with A,B,G,N - or whichever WiFi protocol(s) the USB adapter offers.
My System SpecsSystem Spec
14 Feb 2012   #3

Microsoft Windows 8.1 Pro 64-bit
 
 

Hello Susan,

What antivirus are you using? Based on your answer, I can give recommendations based on other users' experience with and problems because of certain antivirus software. I will provide an unbiased opinion and simply state what I've found to be true through personal experience. Do not forget this step! It is very important that you let me know this information. If you skip anything, please let me know so that I do not assume that you've completed all steps.

Try some of these troubleshooting steps: Internet Troubleshooting Guide

Download the most recent wireless adapter software from your other computer onto a USB device and the load it onto the computer that is having trouble. Uninstall the previous wireless software before you install the new one.

If ALL of that tutorial doesn't work, then 1.) try installing an uninstaller utility (for the simple fact that windows uninstaller often leaves items behind) such as Revo Uninstaller Free. Use this program to 2.) uninstall the wireless driver (AFTER you've installed the wireless driver), and then 3.) attempt to install the newest driver once more using the "advanced" method. REMEMBER! Create a system restore before you attempt to use Revo Uninstaller Free, just in case you remove something you shouldn't!

Failing that, Do steps 1.) & 2.) in the previous paragraph, but for step # 3.), install a slightly older driver instead of the most recent, as (at times) bugs in the most up to date wireless driver cause a slower internet connection speed.

You may also try an SFC scan.

Do let me know how this all turns out for you. Provide any extra information that you can if you still experience trouble, such as the full name of your computer (Is it a Dell, and what kind, etc). I can help you get the correct driver (if you aren't sure) if you provide this info.

Are you using Internet Explorer?
My System SpecsSystem Spec
.


14 Feb 2012   #4

Windows 7 Professional 32 bit
 
 

I'm using Windows Firewall. The working computer is a laptop so no wireless adapter software. I usually use Firefox but also can't connect to IE.
My System SpecsSystem Spec
14 Feb 2012   #5

 

Quote   Quote: Originally Posted by susan8231 View Post
The working computer is a laptop so no wireless adapter software...
But you're talking of a USB WiFi adapter in the computer you're asking about, right?
My System SpecsSystem Spec
14 Feb 2012   #6

Windows 7 Professional 32 bit
 
 

The laptop is ableto get online, it's the Dell desktop that can't. However, it's WiFi adaper appears to be working because it connects to the router.
My System SpecsSystem Spec
14 Feb 2012   #7

Microsoft Windows 8.1 Pro 64-bit
 
 

Susan, anything that requires wireless networking also requires wireless software. Both laptop and desktop (if they have the wireless adapters).

Did you follow any of the tutorials I've listed, or tell me the name of your computer? Would you do that please?
My System SpecsSystem Spec
15 Feb 2012   #8

Windows 7 Professional 32 bit
 
 

I uninstalled the wireless adapter and installed a newer driver. That didn't work so I went back to the original driver. Here's something that may be helpful. It shows that the Dell desktop is connected to the router but in the network map the other computer doesn't show and it also says the adapter is not connected. Thanks
My System SpecsSystem Spec
15 Feb 2012   #9

Microsoft Windows 8.1 Pro 64-bit
 
 

Quote   Quote: Originally Posted by DustSailor View Post
Susan,
...
Did you follow any of the tutorials I've listed, or tell me the name of your computer? Would you do that please?
Just because the newer driver didn't work doesn't mean it is bad. Perhaps something else is wrong. That is why I linked you to all those tutorials. If you really want to fix the problem, please go back and make sure you follow all of those tutorials, and let me know how it goes. Otherwise we will both just be going around in circles.
My System SpecsSystem Spec
15 Feb 2012   #10

Windows 7 Professional 32 bit
 
 

I've been going through the tutorials and am hung up on the ipconfig/renew. Here's the error message: No operation can be performed on Local Area Connection while it has its media disconnected.
My System SpecsSystem Spec
Reply

 2 computers connected to router but one can't get online




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:35 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33