Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: No internet access, but can ping router via LAN

23 Feb 2012   #1
Marta

Windows 7 Pro 32 bit
 
 
No internet access, but can ping router via LAN

Hello,
I reinstalled windows 7 home premium on my notebook, and downloaded the NIC & other necessary drivers from the manufacturer's website. I have no other software on the N/B. When I connect the LAN cable I can successfully ping my router, but not www.google.com. I can see the other PC's on the network. The icon on the bottom right shows a yellow triangle and I have no internet access. I have an automatic IP & DNS server set in the IPv4 & v6.
I have a desktop PC running Windows 7 on the network that connects to the internet with the router.

Please help, I can't understand how a newly formatted PC struggles to connect to the internet (via LAN), when my username & password is already setup on my router.

Details of notebook:
Packard Bell, i5 430M, 4GB RAM, 640GB HDD, ATi Radeon HD5650 VGA, W7HP 64

Windows IP Configuration
Ethernet adapter Local Area Connection:
Connection -specific DNS Suffix:
Link-local IPv6 Address: fe80::486:d199:31bf:df8f%15
IPv4 Address: 192.168.1.33
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1

Wireless LAN adapter Wireless Network Connection:
Media State: Media disconnected
Connection-specific DNS Suffix:

Tunnel adapter isatap.{5CEA2DAE-D1B6-4CD1-BD74-E0E9EED4F614}:
Media State: Media disconnected
Connection-specific DNS Suffix:

Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix:
IPv6 Address: 2001:0:4137:9e76:3ce4:4a6:3f57:fede
Link-local IPv6 Address: fe80::3ce4:4a6:3f57:fede%13
Default Gateway: ::

Tunnel adapter isatap.{EBF73579-CA53-423F-9A11-95554C6C2749}:
Media State: Media disconnected
Connection-specific DNS Suffix:

Many thanks


My System SpecsSystem Spec
.

23 Feb 2012   #2
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Are their any 'Network adapters' for wireless showing in Device Manager ?
My System SpecsSystem Spec
24 Feb 2012   #3
Marta

Windows 7 Pro 32 bit
 
 

Yes, I have an Atheros AR5B93 Wireless Network Adapter, with no yellow exclamation marks, and it picks up wireless networks in my area.
Tx
My System SpecsSystem Spec
.


24 Feb 2012   #4
andrewcarroll

Windows 7 Ultimate 64bit
 
 

Can you tell us what windows troubleshooter says?
My System SpecsSystem Spec
24 Feb 2012   #5
Marta

Windows 7 Pro 32 bit
 
 

My troubleshooter tells me to restart my broardband modem, and contact my ISP if this fails. I have restared the modem, and not contacted my ISP, as the other PC's on the network can connect to the internet.
When the troubleshooter has completed it tells me that the following problems have been found: "The connection between your access point, router or cable modem and the Internet is broken." Troubleshooting was unable to automatically fix all of the issues found.
I am not using an access point and I have tried 3 different LAN cables, which I know work with another PC.
My System SpecsSystem Spec
24 Feb 2012   #6
UsernameIssues

W7 Pro SP1 64bit
 
 

...and what happens if you ping an external IP like 74.125.227.102 (google)?

If that goes thru, then there might be a DNS issue - a host file issue.

Maybe the media that you used to transfer/install the drivers after the OS build was infected.

Also, did you update the BIOS? That can get infected as well.

Download/transfer/run this single file tool: ESET SysInspector.
It does not install anything, it just gives its opinon on lots of things.

Or just start over with another clean OS install and only install the network card's drivers - if need be... then test for connectiviy. Avoid installing video, sound or any other drivers until you've tested for connectivity to the net.
My System SpecsSystem Spec
24 Feb 2012   #7
Marta

Windows 7 Pro 32 bit
 
 

OK, this is nuts:
Since I first posted my question I have done the following:
I have gone into my Device Manager to check if I have a wireless device showing (to answer Roderunner).
Then I clicked on Windows Troubleshooter, which told me that it was unable to automatically fix all of the issues found (to answer andrewcarroll).
I also restarted my router, but the notebook could still not connect.
Then I pinged 74.125.227.102 (to answer UsernameIssues), and I know that this didn't work earlier, but I did it again, and now the internet works.
So I am fantastically happy, but frustrated, as I feel that I haven't done anything, and it seems that I just started to work by itself /
My System SpecsSystem Spec
24 Feb 2012   #8
UsernameIssues

W7 Pro SP1 64bit
 
 

I'm like you - I would much rather know what the cause and fix was... but that is life :-)
My System SpecsSystem Spec
24 Feb 2012   #9
Marta

Windows 7 Pro 32 bit
 
 

Thanks for the effort to all that took the time to try to help. I'm however not going to mark this as solved, as it's just going to frustrate future users, just like this n/book has frustrated me.
Cheers
M
My System SpecsSystem Spec
Reply

 No internet access, but can ping router via LAN




Thread Tools





Similar help and support threads
Thread Forum
Can't not use Wireless router to access internet.
i've recently bought a wireless router wr-740n. i tried to set up it but the last result is no internet access on wireless network, even when i plug internet cable agian into my laptop, the wired network showed no internet access also. so i have to restore my laptop about 3 times. my Ip is Static...
Network & Sharing
Wireless-N AP router cant have internet access
i recently bought this wireless n ap router, i havent set it up yet so its currently set to factory default settings. I have my ADSL modem (monthly paid) connected directly to router and router to pc. my devices and pc can connect to router but no internet access my modem, pc, devices are...
Network & Sharing
No internet access with new router
Hey, so I have a little problem with installing my new router. There were quite a lot of problems with the old smc, so I've bought a TP-Link router. I installed it just alright, it said congratulations, you have internet. I don't have though, not even on the directly plugged computer. It's kind of...
Network & Sharing
Can ping both sides of router but cannot get to internet
I have 2 clones both with Asus motherboards, both have AMD Phenom X2 CPUs, 1 has 16GB of RAM and the other has 8GB of RAM, they are both using the onboard Realtech NIC and are wired to a Netgear Gigabit switch that connects to a Netgear FVS318v3 router. One system works fine, the other , not so...
Network & Sharing
No Internet Access Mobile USB key. Ping OK.
Hi, any helpful and knowledgeable people out there? I have a HUaiwei E372 USB stick using t-mobile Internet Connection Manager. This works great! on one pc (WinXP with chrome and ie).. But on the other one (W7 64bit) I have problems: 1) install software and drivers 2) it works, I get...
Network & Sharing
I can ping the router defualt gateway but no access to the settings
I can ping the IP address in cmd.exe but when i enter the same IP in the url bar it times out. I would really like some help with this soon, I want to create a static IP for my minecraft server but i can not access the Belkin54g router settings...
Network & Sharing

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 18:36.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App