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Windows 7: Laptop losses internet access, but says "connected" to wireless router

06 Mar 2012   #11
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by dbvr2005 View Post
Well i see my network and my guest network and like 6 other networks from neighbors. When my laptop get disconnected from the network it shows no networks availAble at all and i try turning on and off the wireless key on my keyboard but no luck.
So it's definitely a laptop problem. As you don't see any wireless networks!
Normally your icon (wireless connection) right in taskbar looks like a triangle with bars. Does it look the same when having problems?

Please describe how the icon looks like. Or even better post a screenshot


My System SpecsSystem Spec
.
06 Mar 2012   #12
dbvr2005

Windows 7 Home Premium 64-bit
 
 

Well right now the internet is working fine so the bars are all showing normally. But when it looses internet access, a yellow triangle appears in the corner of the bars and when it looses complete connection, a red X appears across the bars.

I tried going on the router setup page on my laptop but it asks for username and password. Would that be my network name and password?
My System SpecsSystem Spec
06 Mar 2012   #13
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by dbvr2005 View Post
Well right now the internet is working fine so the bars are all showing normally. But when it looses internet access, a yellow triangle appears in the corner of the bars and when it looses complete connection, a red X appears across the bars.

I tried going on the router setup page on my laptop but it asks for username and password. Would that be my network name and password?
read router manual for default username/password. But it isn't a router problem!
My System SpecsSystem Spec
.

06 Mar 2012   #14
dbvr2005

Windows 7 Home Premium 64-bit
 
 

Right now i got disconnected on my laptop and it shows the bars with a yellow circle and it says "not connected - connections are available", but before that it showed a computer with a red X.
My System SpecsSystem Spec
06 Mar 2012   #15
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

What kind of security software you have?
list virusscanners, firewall, spyware scanners, registry cleaners please.

Is your wireless network adapter still enabled in "network center"?
Does "event log" show any related errors?
My System SpecsSystem Spec
06 Mar 2012   #16
dbvr2005

Windows 7 Home Premium 64-bit
 
 

What if I tell my boyfriend to let me borrow his laptop for a few days so I can know for sure that it is my laptop? And what could be wrong with my laptop? Its new.
My System SpecsSystem Spec
06 Mar 2012   #17
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by dbvr2005 View Post
Right now i got disconnected on my laptop and it shows the bars with a yellow circle and it says "not connected - connections are available", but before that it showed a computer with a red X.
"not connected - connections are available"=> so you're disconnected from own router. But other wireless networks are in list? Your own wireless router as well?
My System SpecsSystem Spec
06 Mar 2012   #18
dbvr2005

Windows 7 Home Premium 64-bit
 
 

I use Webroot SecureAnywhere 2012. I also have the Windows firewall on.
My System SpecsSystem Spec
06 Mar 2012   #19
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by dbvr2005 View Post
What if I tell my boyfriend to let me borrow his laptop for a few days so I can know for sure that it is my laptop? And what could be wrong with my laptop? Its new.
to be very very sure:
-try your laptop with another router (go to your friends place)
-try another laptop in your home.

But you told me "no networks were available". And when working fine, you see 6!!
You don't even see your neighbours wireless routers. Must be your laptop's problem.

Try to connect wired, just for a test. Please inform me if that works fine
My System SpecsSystem Spec
06 Mar 2012   #20
dbvr2005

Windows 7 Home Premium 64-bit
 
 

"not connected - connections are available"=> so you're disconnected from own router. But other wireless networks are in list? Your own wireless router as well?[/QUOTE]

Correct
My System SpecsSystem Spec
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 Laptop losses internet access, but says "connected" to wireless router




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