Laptop losses internet access, but says "connected" to wireless router

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  1. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #11

    dbvr2005 said:
    Well i see my network and my guest network and like 6 other networks from neighbors. When my laptop get disconnected from the network it shows no networks availAble at all and i try turning on and off the wireless key on my keyboard but no luck.
    So it's definitely a laptop problem. As you don't see any wireless networks!
    Normally your icon (wireless connection) right in taskbar looks like a triangle with bars. Does it look the same when having problems?

    Please describe how the icon looks like. Or even better post a screenshot
      My Computer


  2. Posts : 20
    Windows 7 Home Premium 64-bit
    Thread Starter
       #12

    Well right now the internet is working fine so the bars are all showing normally. But when it looses internet access, a yellow triangle appears in the corner of the bars and when it looses complete connection, a red X appears across the bars.

    I tried going on the router setup page on my laptop but it asks for username and password. Would that be my network name and password?
      My Computer


  3. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #13

    dbvr2005 said:
    Well right now the internet is working fine so the bars are all showing normally. But when it looses internet access, a yellow triangle appears in the corner of the bars and when it looses complete connection, a red X appears across the bars.

    I tried going on the router setup page on my laptop but it asks for username and password. Would that be my network name and password?
    read router manual for default username/password. But it isn't a router problem!
      My Computer


  4. Posts : 20
    Windows 7 Home Premium 64-bit
    Thread Starter
       #14

    Right now i got disconnected on my laptop and it shows the bars with a yellow circle and it says "not connected - connections are available", but before that it showed a computer with a red X.
      My Computer


  5. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #15

    What kind of security software you have?
    list virusscanners, firewall, spyware scanners, registry cleaners please.

    Is your wireless network adapter still enabled in "network center"?
    Does "event log" show any related errors?
      My Computer


  6. Posts : 20
    Windows 7 Home Premium 64-bit
    Thread Starter
       #16

    What if I tell my boyfriend to let me borrow his laptop for a few days so I can know for sure that it is my laptop? And what could be wrong with my laptop? Its new.
      My Computer


  7. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #17

    dbvr2005 said:
    Right now i got disconnected on my laptop and it shows the bars with a yellow circle and it says "not connected - connections are available", but before that it showed a computer with a red X.
    "not connected - connections are available"=> so you're disconnected from own router. But other wireless networks are in list? Your own wireless router as well?
      My Computer


  8. Posts : 20
    Windows 7 Home Premium 64-bit
    Thread Starter
       #18

    I use Webroot SecureAnywhere 2012. I also have the Windows firewall on.
      My Computer


  9. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #19

    dbvr2005 said:
    What if I tell my boyfriend to let me borrow his laptop for a few days so I can know for sure that it is my laptop? And what could be wrong with my laptop? Its new.
    to be very very sure:
    -try your laptop with another router (go to your friends place)
    -try another laptop in your home.

    But you told me "no networks were available". And when working fine, you see 6!!
    You don't even see your neighbours wireless routers. Must be your laptop's problem.

    Try to connect wired, just for a test. Please inform me if that works fine
      My Computer


  10. Posts : 20
    Windows 7 Home Premium 64-bit
    Thread Starter
       #20

    "not connected - connections are available"=> so you're disconnected from own router. But other wireless networks are in list? Your own wireless router as well?[/QUOTE]

    Correct
      My Computer


 
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