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Windows 7: Laptop losses internet access, but says "connected" to wireless router


06 Mar 2012   #1
dbvr2005

Windows 7 Home Premium 64-bit
 
 
Laptop losses internet access, but says "connected" to wireless router

I bought a Cisco Valet M10 wireless router a few days ago and I have been having issues where my laptop says that it is connected to network and it shows maximum strength signal, but underneath the network name it says "No internet access". I have already contacted Cisco several times and also HP, as well as my ISP. I was told by someone from Cisco that Atheros (which is what my laptop has) has some problems with connections to wireless routers and I was told to manually update. I already tried and it says that my driver is already up to date. The internet connection on my desktop is fine so I don't think the issue is with my ISP. I have an ipod which is not having any connection issues, thus making me think the problem might be with my labtop and not the router. I connected the ethernet cable directly to my laptop and the internet works fine that way on my laptop.

I live in a 2 story house and my desktop is upstairs and I noticed that when I took my laptop downstairs, that it would loose internet access almost every time, but a while ago my laptop lost connection and I had it in my room which is right next to where the desktop is so now I don't think the problem has to do with the range. Sometimes it works when I am downstairs, but mostly it does not.

So how can i fix this problem? This is very frustrating and I feel like just returning the router.

P.s. the OS is Windows 7 Home Premium 64-bit.


My System SpecsSystem Spec
06 Mar 2012   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Try your laptop with your friends router. This proves if the problem is related to your laptop.

When problems occur ("no internet access"), can you still access the router configuration?
My System SpecsSystem Spec
06 Mar 2012   #3
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

I'd be inclined to return the router for a refund or exchange.

If you try what Kaktussoft suggests, you will know whether it's your router or laptop that's at fault.

At least then you can decide what to do about the router.
My System SpecsSystem Spec
06 Mar 2012   #4
dbvr2005

Windows 7 Home Premium 64-bit
 
 

I was replying about 15 min ago when my laptop lost internet connection. So now im on my ipod :| Unfortunately I dont know anyone who has a router and lives close to me. What do u mean by router configuration? Router settings webpage?
My System SpecsSystem Spec
06 Mar 2012   #5
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Yes, you should be able to access your router's configuration settings.

There should be some documentation with the router that explains how to do it or your router manufacturer will have the information online.
My System SpecsSystem Spec
06 Mar 2012   #6
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by dbvr2005 View Post
I was replying about 15 min ago when my laptop lost internet connection. So now im on my ipod :| Unfortunately I dont know anyone who has a router and lives close to me. What do u mean by router configuration? Router settings webpage?
yes I mean router settings page. I wanna know if your wireless is still working when having problems. Simple checking tcp/ip connection to router is a first step.
My System SpecsSystem Spec
06 Mar 2012   #7
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

How often does the problem occur? And how do you fix the problem (temporary)?
My System SpecsSystem Spec
06 Mar 2012   #8
dbvr2005

Windows 7 Home Premium 64-bit
 
 

Ok, I will look into how to access the router settings page. Well i have had the router for about 4 days and I noticed it happening yesterday and it happened many times, about 7 times. To fix it i would just bring the computer upstairs and it would get internet access but apperently it happens when im upstairs anyway. I also disconnected the router and connected it but didnt help much cuz it lost connection like 30 min after.

Also, i noticed last night that now the laptop actually looses internet connection with the network instead of just internet access. I dont know if this change occured because i turned safe web browsing off, as i was told to do so by someone from Cisco. When it looses connection it says that there are no networks available and i have to restart my laptop for it to show networks.
My System SpecsSystem Spec
06 Mar 2012   #9
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

When it looses connection it says that there are no networks available and i have to restart my laptop for it to show networks.
=>how many networks you see normally?

"safe webbrowsing" has nothing to do with this problem!! Not only internet browsing doesn't work. Downloading, sending e-mail, downloading torrents... all fail
My System SpecsSystem Spec
06 Mar 2012   #10
dbvr2005

Windows 7 Home Premium 64-bit
 
 

Well i see my network and my guest network and like 6 other networks from neighbors. When my laptop get disconnected from the network it shows no networks availAble at all and i try turning on and off the wireless key on my keyboard but no luck.
My System SpecsSystem Spec
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 Laptop losses internet access, but says "connected" to wireless router




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