Solved Wireless connectivity issue

SilviuAlex · Mar 10, 2012

Hello.

I got a new laptop from Italy with a pre-installed Windows in Italian, I re-installed the Windows and everything works fine except for the Wireless network.
I have installed the Network Adapter driver, but it doesn't see any Wireless connections.
It says "No connections are available".
I can connect fine via cable or 3G Modem, but not through Wi-Fi.
The Wireless signal is ON, yet when I troubleshoot the Wireless Network Connection I get the message:

Windows cannot resolve your wireless connectivity issue.
*after I click Next*
Problem found: Problem with wireless adapter or acces point Detected!

I've been reading various forums, but so far nothing has worked.
Can someone, please, help me?

Thank you very much.

Maguscreed · Mar 10, 2012

1 - do we know for sure the router is properly configured?

barring that it sounds to me like you may have gotten the wrong driver, but it's just close enough for the device to detect.
Would help to have more specific information regarding the the hardware in question.
i.e. model number of computer

SilviuAlex · Mar 10, 2012

I guess so, since my other laptop, phone and tablet can connect just fine.

Quite possibly, since I downloaded the drivers from the Internet.

Taken from BIOS:

Product Name: eM355

And on the back it says:

Sticker 1: eMmachines Series; model PAV70.
Sticker 2: eMachines 355-131G25IKK

Edit: I just managed to read a very little written text that said something about WLAN: Broadcom BCM94313HMG2L.

Maguscreed · Mar 10, 2012

I believe that emachines model was actually made by acer.

Was this
http://www.driverplatform.com/file_355-131g25ikk.html

the source of your downloads? it's pretty much all I could find that wasn't trying to sell the thing to me.

SilviuAlex · Mar 10, 2012

I can't seem to open the link.

However, the drivers I downloaded were via DriverPack Solution >> Best Drivers installation Software.
THIS is the actual link from where I got the drivers.

By the way, I just managed to read a very little written text on a sticker that said something about WLAN: Broadcom BCM94313HMG2L.

Maguscreed · Mar 10, 2012

That's actually good news, I believe it's a somewhat common one used by dell and hp.
tracking it down could prove a little painful, but at least we know there is a proper driver for it around now.

SilviuAlex · Mar 11, 2012

Ok, the strangest thing happened last night.
The laptop "fell asleep" and when I "woke it up" the Wireless was working fine! :eek:

I have no idea what could've triggered it to work, but do you, or someone, happen to know what could've been the issue?

Maguscreed · Mar 11, 2012

well keep your fingers crossed in this kind of situation it could quit working again just as easily, but since I was unable to point you directly to a newer driver, I guess we'll take what we can get.

SilviuAlex · Mar 11, 2012

*keeps fingers crossed*

Thank you very much for all your help!
I'll post again if I bump into the issue again.

SilviuAlex · Mar 11, 2012

The issue appeared again.
It seems to go on/off when the laptop turns off/sleeps or something like that.
What could be the cause? The driver?

Edit: I also did a "netsh wlan sho dr" command and this is what I got:

Driver: Broadcom 802.11n Network Adapter
Vendor: Broadcom
Provider: Broadcom
Version: 5.100.249.2 etc.

Maybe it helps.

Maguscreed · Mar 11, 2012

I've been pretty confident of that from the start. As to finding the best one for you, I kind of came up short on it. The fact you have the exact device id though should help in that.
As I said above I know for a fact both dell and hp have used that device in their models.
The problem is I just don't know exactly which models. Which makes going to their site and searching for the driver very difficult.

SilviuAlex · Mar 11, 2012

Can't I do anything to find the model faster/easier?
To take the drivers one by one is... :shock:

Maguscreed · Mar 11, 2012

you could try the local hp forums. They have some of their own guru's maybe one of them would know it off the top of his head.

SilviuAlex · Mar 11, 2012

I'll try downloading some drivers and test. Will ask there too.
Thank you.

SilviuAlex · Mar 11, 2012

Sorry for double-posting, again, but if I put the laptop to sleep, wait a few seconds then wake it up, the wireless works, for a short period of time though.

Also, does the Hardware ID help?

PCI\VEN_14E4&DEV_4727&SUBSYS_051014E4&REV_01
PCI\VEN_14E4&DEV_4727&SUBSYS_051014E
PCI\VEN_14E4&DEV_4727&cc_028000
PCI\VEN_14E4&DEV_4727&cc_0280

DefyDripz · Mar 11, 2012

Do you have any other devices that run wireless on this router?

Maguscreed · Mar 11, 2012

SilviuAlex said:
I guess so, since my other laptop, phone and tablet can connect just fine.

It helps to read the thread sometimes.

DefyDripz · Mar 11, 2012

It didn't state that there was anything else being presented on this router.
That being said; Can the laptop detect different wireless routers? / Have you tried it on another networks?

Zahl · Mar 11, 2012

Not the greatest with networks but doesn't euro wi-fi use more channels? Like 14 instead of our 11? Do you have the router set to auto-scan for the best channel? If so, try to specify channel 1 or 11 in the router config and your network card properties to see if helps.

SilviuAlex · Mar 12, 2012

The router works fine.
I even managed to connect the laptop to it but only when Wireless worked (after resuming a sleep session), therefore I guess it's a driver issue...I think.
Wi-fi worked good on the pre-installed Windows, that's why I'm thinking that the driver might be the cause.

Basically, if, sometimes, I put the laptop to sleep (or restart) Wi-fi works, but after I restart (or put it to sleep) then it shuts down again, and the Fn+F3 (for Wi-fi) shows that the Wi-fi is on, but it doesn't work (until I do the sleep/restart thing).

Sometimes it works and sometimes not.

Edit: This laptop's configuration is very similar to HP Mini 210's one and after reading the forums there, and THIS topic, it seems I am not the only one with the issue.
However, I don't understand how he fixed it. (not a native English speaker here)

Edit 2: Found THIS but I have that driver installed and the same problem.

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