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Windows 7: Some programs will not recognize an internet connection

18 Mar 2012   #1
MHall

Windows 7 64bit
 
 
Some programs will not recognize an internet connection

I've run into a problem in the last couple of days where some programs are not recognizing that I have an internet connection. I'm currently posting this from the computer, so I obviously am able to get online, but programs like Steam, mIRC, and uTorrent are giving me errors.

I've looked around at some other threads, and checked the things they said to, but none of it has worked. I did an ipconfig /all and the top half looks normal, but there are some parts of the bottom half I'm not sure are normal, this is what it's showing:

Code:
Tunnel adapter isatap.socal.rr.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : socal.rr.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2475:3f9d:9d68:128b(Pref
erred)
   Link-local IPv6 Address . . . . . : fe80::2475:3f9d:9d68:128b%14(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
If anyone could help me out with this, I would greatly appreciate it. Not having access to a bunch of programs on my computer has been a serious inconvenience.


My System SpecsSystem Spec
.

18 Mar 2012   #2
Erikbe

Windows 7 Ultimate x64
 
 

this is 90% sure a firewall issue to check disable your firewall(s) (having more then 1 is NOT a good idea) and try those programs.Problem gone ? then modify your firewall to allow those program to access the internet.
My System SpecsSystem Spec
18 Mar 2012   #3
MHall

Windows 7 64bit
 
 

I haven't installed any extra firewalls, the only programs I have as far as firewalls/AV are the Windows Firewall and Avira.

I turned all of the firewalls off (Domain, Public and Private), and there are still some programs that won't work.

Edit: I don't know if this is also worth mentioning, but we have 4 computers in our household, all hardwired to a router, none of us use wireless. I'm the only one experiencing this sort of problem.
My System SpecsSystem Spec
.


18 Mar 2012   #4
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Hi MHall,

Your ipconfig /all output is incomplete. Can you please post a .txt file?
Please follow this tutorial and a the bottom of the page it will show you how to post the .txt file.
My System SpecsSystem Spec
18 Mar 2012   #5
MHall

Windows 7 64bit
 
 

Yeah, I only posted the bottom half, the top seemed normal. Here's the full ipconfig /all:

Code:
Windows IP Configuration

   Host Name . . . . . . . . . . . . : Matthew-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : socal.rr.com

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : socal.rr.com
   Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Con
troller (NDIS 6.20)
   Physical Address. . . . . . . . . : 14-DA-E9-97-BE-2D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5149:3dae:89b7:be9%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, March 18, 2012 12:59:09 AM
   Lease Expires . . . . . . . . . . : Monday, March 19, 2012 12:59:14 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 185916137
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-4B-C2-B4-14-DA-E9-97-BE-2D

   DNS Servers . . . . . . . . . . . : 209.18.47.61
                                       209.18.47.62
                                       192.168.1.1
                                       209.18.47.61
                                       209.18.47.62
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.socal.rr.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : socal.rr.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2475:3f9d:9d68:128b(Pref
erred)
   Link-local IPv6 Address . . . . . : fe80::2475:3f9d:9d68:128b%14(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
My System SpecsSystem Spec
19 Mar 2012   #6
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Thanks for the info. provided.

Let's edit your DNS Servers, leave the 192.168.1.1 and replace the other 2 and with these Google DNS's 8.8.8.8 and 8.8.4.4.
Quote:
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
192.168.1.1
Please post an update.
My System SpecsSystem Spec
19 Mar 2012   #7
MHall

Windows 7 64bit
 
 

That was the fix. Thank you guys so much, I really appreciate it.
My System SpecsSystem Spec
19 Mar 2012   #8
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Glad to help.
Quote   Quote: Originally Posted by MHall View Post
That was the fix. Thank you guys so much, I really appreciate it.
You're Welcome.
My System SpecsSystem Spec
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 Some programs will not recognize an internet connection




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