Some programs will not recognize an internet connection


  1. Posts : 7
    Windows 7 64bit
       #1

    Some programs will not recognize an internet connection


    I've run into a problem in the last couple of days where some programs are not recognizing that I have an internet connection. I'm currently posting this from the computer, so I obviously am able to get online, but programs like Steam, mIRC, and uTorrent are giving me errors.

    I've looked around at some other threads, and checked the things they said to, but none of it has worked. I did an ipconfig /all and the top half looks normal, but there are some parts of the bottom half I'm not sure are normal, this is what it's showing:

    Code:
    Tunnel adapter isatap.socal.rr.com:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : socal.rr.com
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2475:3f9d:9d68:128b(Pref
    erred)
       Link-local IPv6 Address . . . . . : fe80::2475:3f9d:9d68:128b%14(Preferred)
       Default Gateway . . . . . . . . . : ::
       NetBIOS over Tcpip. . . . . . . . : Disabled
    If anyone could help me out with this, I would greatly appreciate it. Not having access to a bunch of programs on my computer has been a serious inconvenience.
      My Computer


  2. Posts : 60
    Windows 7 Ultimate x64
       #2

    this is 90% sure a firewall issue to check disable your firewall(s) (having more then 1 is NOT a good idea) and try those programs.Problem gone ? then modify your firewall to allow those program to access the internet.
      My Computer


  3. Posts : 7
    Windows 7 64bit
    Thread Starter
       #3

    I haven't installed any extra firewalls, the only programs I have as far as firewalls/AV are the Windows Firewall and Avira.

    I turned all of the firewalls off (Domain, Public and Private), and there are still some programs that won't work.

    Edit: I don't know if this is also worth mentioning, but we have 4 computers in our household, all hardwired to a router, none of us use wireless. I'm the only one experiencing this sort of problem.
      My Computer


  4. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #4

    Hi MHall,

    Your ipconfig /all output is incomplete. Can you please post a .txt file?
    Please follow this tutorial and a the bottom of the page it will show you how to post the .txt file.
      My Computer


  5. Posts : 7
    Windows 7 64bit
    Thread Starter
       #5

    Yeah, I only posted the bottom half, the top seemed normal. Here's the full ipconfig /all:

    Code:
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : Matthew-PC
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : socal.rr.com
    
    Ethernet adapter Local Area Connection:
    
       Connection-specific DNS Suffix  . : socal.rr.com
       Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Con
    troller (NDIS 6.20)
       Physical Address. . . . . . . . . : 14-DA-E9-97-BE-2D
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::5149:3dae:89b7:be9%11(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Sunday, March 18, 2012 12:59:09 AM
       Lease Expires . . . . . . . . . . : Monday, March 19, 2012 12:59:14 PM
       Default Gateway . . . . . . . . . : 192.168.1.1
       DHCP Server . . . . . . . . . . . : 192.168.1.1
       DHCPv6 IAID . . . . . . . . . . . : 185916137
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-4B-C2-B4-14-DA-E9-97-BE-2D
    
       DNS Servers . . . . . . . . . . . : 209.18.47.61
                                           209.18.47.62
                                           192.168.1.1
                                           209.18.47.61
                                           209.18.47.62
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Tunnel adapter isatap.socal.rr.com:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : socal.rr.com
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2475:3f9d:9d68:128b(Pref
    erred)
       Link-local IPv6 Address . . . . . : fe80::2475:3f9d:9d68:128b%14(Preferred)
       Default Gateway . . . . . . . . . : ::
       NetBIOS over Tcpip. . . . . . . . : Disabled
      My Computer


  6. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #6

    Thanks for the info. provided.

    Let's edit your DNS Servers, leave the 192.168.1.1 and replace the other 2 and with these Google DNS's 8.8.8.8 and 8.8.4.4.
    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    192.168.1.1
    Please post an update.
      My Computer


  7. Posts : 7
    Windows 7 64bit
    Thread Starter
       #7

    That was the fix. Thank you guys so much, I really appreciate it.
      My Computer


  8. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #8

    Glad to help. :)
    MHall said:
    That was the fix. Thank you guys so much, I really appreciate it.
    You're Welcome.
      My Computer


 

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