New
#1
unidentified network issue
Hi... I work for a web based wholesale company, and we have been having issues with our network recently, particularly in the office I share with another employee... periodically we would loose our connection to the rest of the network, and therefore the internet, for extended lengths of time(usually from the time we arrived till around 12-1pm... though this week it has been pretty much a constant thing...a bit of an issue, since the other employee I share the office with and myself are, among other things, in charge of updating and editing our website and several sales postings on other websites)... I really have no tech training or experience, but I believe I may have narrowed the problem down... there is one network cable coming into our office, and to split that between the two computers, we have been using an ethernet switch... when we loose our connection, it appears(and remember, I am really just guessing here) that our computers are seeing the switch as an unidentified network, and can't see anything beyond it... when this happens, unplugging the network cable from the switch and plugging it directly into one of the computers allows us to connect with no issue(other than the fairly obvious one of the other computer not having any access)... we have tried several different switches and routers all with the same results, so I am fairly convinced that it is not the switches/routers themselves, but how they are interacting with the rest of the network ... I have found several references to similar problems other people have had, but none of the fixes I have been confident enough in my understanding of them to attempt have helped... I honestly have no clue what to do ... can anyone offer advice?..