Can't change Desktop Background


  1. johnnya
    Posts : 352
    Windows Home Premium 64bit
       New #1

    Can't change Desktop Background


    Good morning all. Trying to help out my daughter (running Windows 7 Home Edition 64bit) remotely via Team Viewer. Her problem is that her desktop background is just a black screen. If I right click on her desktop and choose Personalize, then choose a Desktop Background, I can see that the Desktop thumbnail on that screen does change but when I close out back to to desktop nothing has changed. Just a black background. What am I missing here? Hope you can help me to continue to be her hero. lol
    Regards
    JohnnyA
      My Computer
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  3. Tekno Venus
    Posts : 719
    Windows 7 Home Premium 64bit (O.E.M)
       New #2

    Hi JohnnyA

    To my knowledge, when using Teamviewer it disables windows aero. I know LogMeIn does and I think Teamviewer does the same. When I use LogMeIn I just get a black desktop background because I normally have a slideshow. The slideshow is part of aero which means it is disabled when aero is switched off.

    Try refreshing the laptops Windows Experience Index score as if that has not been run, aero will not run. Also, try setting the background to a solid colour like red to see if that works. If the PC is nto powerful enough to run aero, you will need to use a non aero theme.

    Hope this helps
    Stephen
      My Computer
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  4. johnnya
    Posts : 352
    Windows Home Premium 64bit
    Thread Starter
       New #3

    Thanks Techno Venus. Very good observation. I did try a remote Teamviewer session to my own laptop (exact same model as my daughter) and was able to change desktop backgrounds with no problem. Lots of power to run Aero. I will try the other suggestion you offered as soon as I can reconnect to her. You know how busy these young on the go families can get. Even when you are trying to help them it's hard to nail them down. lol
    Great job Stephen
    Regards
    JohnnyA
      My Computer
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  6. Tekno Venus
    Posts : 719
    Windows 7 Home Premium 64bit (O.E.M)
       New #4

    Also, if that doesn't work I've had another idea. Try creating another user account and see if that account works

    Stephen
      My Computer
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  7. johnnya
    Posts : 352
    Windows Home Premium 64bit
    Thread Starter
       New #5

    Thanks Stephen - will do.
    Regards
    JohnnyA
      My Computer
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  8. DavidE
    Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       New #6

    fyi
    In TeamViewer Options / Remote Control
    There is a checkbox for "Remove remote wallpaper"

    It can cause a black screen...
      My Computer
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  10. johnnya
    Posts : 352
    Windows Home Premium 64bit
    Thread Starter
       New #7

    Thanks to all who replied. It did turn out to be Teamviewer not sending the Desktop Background to save bandwidth. As soon as she exited Teamviewer her desktop was back to normal. Many thanks
    Regards
    JohnnyA
      My Computer
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  11. Tekno Venus
    Posts : 719
    Windows 7 Home Premium 64bit (O.E.M)
       New #8

    Your welcome. Glad we solved it.
      My Computer
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