Windows 7: No network acesss, ipv4 and ipv6 not connected

silverdee · 24 Apr 2012

Yesterday, my ethernet cable got pulled out of my laptop and I couldn't connect to the internet anymore. But on my desktop, it works perfectly fine. (I don't use wifi, if that information is also needed) I've researched several threads with similar situations, and I've tried different methods to solve the problem. There were no exclamation points next to the nic cards. I reinstalled the nic cards, I tried the winsock reset, and I did a system restore, but I'm having no luck. I also didn't make any recent changes with my anti virus software and my nic drivers look up to date. I'll greatly appreciate your help. Thank you for your time. Here's my ipconfig/ all

HTML Code:

Windows IP Configuration

   Host Name . . . . . . . . . . . . : charm-HP
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 44-1E-A1-D4-6A-CF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1da2:12c9:d529:c235%14(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.194.53(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 189013665
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-B2-FA-17-44-1E-A1-D4-6A-CF

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek RTL8188CE 802.11b/g/n WiFi Adapte
r
   Physical Address. . . . . . . . . : AC-81-12-AD-85-C5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{2B0AF32E-368F-4CE3-845D-F7FEC4427044}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{9D0A9DDA-25C2-462C-B6AD-09A0E9BDC5C4}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

F5ing · 24 Apr 2012

Did you try this?:

Copy and paste these lines in Notepad:

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0

Save as flush.bat to your desktop. Right click on the flush.bat file to run it as Administrator.

Your computer will reboot itself.

silverdee · 24 Apr 2012

Thank you for responding sibbil. I followed your instructions and the laptop rebooted, but I'm still getting the message that I have no network access.

F5ing · 24 Apr 2012

What do you connect to? A router and separate modem, or a combo modem/router? And is your other machine the only other device connected?

silverdee · 24 Apr 2012

I connect to a router and a separate modem. My router is a voip, so my phone is also connected.

F5ing · 24 Apr 2012

So a quick and easy thing you can try first:

1 - Power everything down.
2 - Start the modem and wait until all the LED's reflect that it's truly all the way up.
3 - Start the router and wait until all the LED's reflect that it's truly all the way up.
4 - Go ahead and start the rest of your devices.

silverdee · 24 Apr 2012

I tried it twice, and there's still no progress.

F5ing · 24 Apr 2012

Are either of the LED's on the ethernet port of the affected PC lit?

silverdee · 24 Apr 2012

Its lit. Also a tiny orange light is blinking. Is that bad?

F5ing · 24 Apr 2012

Green solid on, orange blinking is ok. Can you do the ipconfig from the working machine?

Windows 7: No network acesss, ipv4 and ipv6 not connected

No network acesss, ipv4 and ipv6 not connected problems?