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Windows 7: Wireless Connection Not Responding After Hibernation

27 Apr 2012   #1
AlySte89

Windows 7, 64 Bit
 
 
Wireless Connection Not Responding After Hibernation

My Windows 7 computer was originally setup for manual connection to a network. A couple months ago, without setting it otherwise, it started connecting automatically to our network. Now, I don't have a problem with that and I can set it to manual again if I want, but I just thought I would mention it in case it has something to do with my problem...

Here's the real problem: About a week ago we set a password on our wireless network (to keep neighbors off). That's when the problems started, but I can't imagine they have anything to do with what's happening. When I initially start my computer, it connects to the internet no problem. But when I put it in hibernation or sleep mode, then return to it later, my browsers tell me that I am not connected. When I try to click on the wireless icon on my taskbar, it doesn't respond. It does absolutely nothing. When I go into Control Panel and view Network and Internet, then click on "Connect to a Network", it still does not respond. In the end, I have to restart the whole system to get on the internet.

What's going on here, and how do I fix it??

Thanks!


My System SpecsSystem Spec
.
27 Apr 2012   #2
F5ing

Windows 7 Ultimate x64
 
 

I might try deleting and then recreating the profile and see if that fixes it.

And welcome to the forum!
My System SpecsSystem Spec
28 Apr 2012   #3
AlySte89

Windows 7, 64 Bit
 
 

Thanks for the welcome!

I tried as you suggested, and for a while I thought it worked... but just now I got back on my computer after putting it in hibernation mode and once again it wouldn't automatically connect. This time the icon on the taskbar responds, but it says that it's currently connecting to our wireless network, even though nothing happens even after five minutes of "connecting". When I click "Disconnect", the "Disconnect" button won't respond. I ended up having to restart my computer again. I tried disabling my computer's wifi, but still nothing happened.

...Could this have something to do with the new password we set?
My System SpecsSystem Spec
.

28 Apr 2012   #4
F5ing

Windows 7 Ultimate x64
 
 

The password should be entered into the computer when you established the "new" connection that you previously got rid of.
My System SpecsSystem Spec
28 Apr 2012   #5
AlySte89

Windows 7, 64 Bit
 
 

Well, I entered the password and was able to access the internet. But it's still not letting me on after I wake my computer up. It just won't connect, and won't let me see any connection options.
My System SpecsSystem Spec
28 Apr 2012   #6
F5ing

Windows 7 Ultimate x64
 
 

Let's check to see if any of your protected system files have become corrupt:

Left click the Windows flag in the lower left corner of the screen. Type cmd, right click on cmd.exe and select Run as Administrator. You might have to click on Yes if the UAC security window pops up. In the command prompt window that appears type sfc /scannow and press enter.

You may have to run it up to three times if errors are found/corrected.
My System SpecsSystem Spec
28 Apr 2012   #7
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi AlySte89, welcome to 7F!

Although you may be diligent in keeping your machine up to date your NIC may not be even if you have Software Notifications checked:
Control Panel\All Control Panel Items\Windows Update\Change settings

So we need to know more information about your machine, specifically the Network Interface Card (NIC)

You can try this CMD line in a CMD window: netsh wlan sho dr
and post the results in a
Code:
Code Box is the # icon on the forum reply tool bar
To Copy/Paste CMD results:
Go up to the small CMD icon on the Title Bar, and Left click on it.
Point to Edit\Click on Select All. Window will reverse color.

Repeat first step, but this time click on copy, then Paste into Code Box
You can use this: System Info - See Your System Specs this will also help you to fill in your System Specs link located to the lower left of every members posting. My System Specs.

You could go to Control Panel\All Control Panel Items\Device Manager\
Then open Network Adapters, right click on the adapter shown, and right click on properties.

In the next window that opens click on the Drivers Tab. You can take a snip like this Wireless Connection Not Responding After Hibernation-nic-details.jpgor write down, and post the information. Either way we need the first four lines down to Driver Version.
Make/model of the Wi-Fi card., and the Make/model of your Wi-Fi router.


My System SpecsSystem Spec
28 Apr 2012   #8
wanchoo

Windows 7 Pro with SP1 32bit
 
 

It would appear that the Network connection goes to deep sleep on hibernation and so doesn't connect as it doesn't wake up. Try the following.

01. Go to Control Panel\Network and Internet\Network Connections.
02. Click on Change Adapter Settings.
03. Right Click LAN and then click on Properties.
04. Press Configure Button and then the Power Management Tab.
05. Uncheck Allow the Computer to turn of this Device to save Power.

That is it. Now the Network Adapter would not fall into deep sleep again and your problem should get resolved.
My System SpecsSystem Spec
30 Apr 2012   #9
AlySte89

Windows 7, 64 Bit
 
 

Thanks for your replies!

Sibbil: I did just as you said (a couple of times till it finally told me the results). It says "Windows Resource Protection did not find any integrity violations."

Anak: Thanks for the welcome! I finally filled in most of my specs (hopefully I filled it in correctly), so thanks for posting that link. I had no idea what they were and wasn't quite sure how to figure that out. Here's what you asked for (I think I did it right.....)

Code:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Alyssa>netsh wlan sho dr

Interface name: Wireless Network Connection

    Driver                    : Atheros AR5B93 Wireless Network Adapter
    Vendor                    : Atheros Communications Inc.
    Provider                  : Atheros Communications Inc.
    Date                      : 9/21/2009
    Version                   : 8.0.0.225
    INF file                  : C:\Windows\INF\oem7.inf
    Files                     : 2 total
                                C:\Windows\system32\DRIVERS\athrx.sys
                                C:\Windows\system32\drivers\vwifibus.sys
    Type                      : Native Wi-Fi Driver
    Radio types supported     : 802.11b 802.11g 802.11n
    FIPS 140-2 mode supported : Yes
    Hosted network supported  : Yes
    Authentication and cipher supported in infrastructure mode:
                                Open            None
                                Open            WEP-40bit
                                Shared          WEP-40bit
                                Open            WEP-104bit
                                Shared          WEP-104bit
                                Open            WEP
                                Shared          WEP
                                WPA-Enterprise  TKIP
                                WPA-Personal    TKIP
                                WPA2-Enterprise TKIP
                                WPA2-Personal   TKIP
                                Vendor defined  TKIP
                                WPA2-Enterprise Vendor defined
                                Vendor defined  Vendor defined
                                WPA-Enterprise  CCMP
                                WPA-Personal    CCMP
                                WPA2-Enterprise CCMP
                                Vendor defined  CCMP
                                WPA2-Enterprise Vendor defined
                                Vendor defined  Vendor defined
                                WPA2-Personal   CCMP
    Authentication and cipher supported in ad-hoc mode:
                                Open            None
                                Open            WEP-40bit
                                Open            WEP-104bit
                                Open            WEP
                                WPA2-Personal   CCMP


C:\Users\Alyssa>
Wanchoo: I took the steps you suggested... the "Turn off this device" option was checked, so I unchecked it. Hopefully that's it!
My System SpecsSystem Spec
30 Apr 2012   #10
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Your welcome Aly,

You did great, Your post turned out just the way it was supposed to!

How is your notebook acting since you applied wanchoo's tip? If it is okay, then we can leave it at that.
I just want you to know that it hasn't worked in some cases, and there are at least two more solutions to try.

One is updating the Drivers for the WLAN
Code:
Driver Atheros AR5B93 Wireless Network Adapter
Vendor Atheros Communications Inc.
Provider Atheros Communications Inc.
Date 9/21/2009 Version 8.0.0.225
You can go here: Gateway Support - Downloads & Support Documents - Notebook / NV Series / NV54 Its at the bottom of the page to download or you could use the Hardware Detection Utility download at the top of the page.
Wireless Connection Not Responding After Hibernation-alywlan.jpgThe version is the same, but it's 9months newer?

Then there is this: Drivers for Atheros AR5B93 and Windows 7 It is 2 years newer. Don't worry about the Czech website, that's just how Altheros; a California company works. If you go to their website you can find all the information you want about your WLAN, but there are no downloads.

Secondly there is a registry setting.

If you are concerned about neighbors seeing your wi-fi signal, there is/should be an adjustable setting for transmitting power for your Router/Modem it is usually set to the default which is 100%.
I have ours set to 20%, it gives us no trouble, and is not readable off the property.

You would need the manual for your Router/Modem to know how to enter, and find the settings area for transmitting power.
If you need help just post back.


My System SpecsSystem Spec
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