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Windows 7: Can't connect to the internet - DNS problem

29 Apr 2012   #1
jimmyfowler

Windows 7 64-bit
 
 
Can't connect to the internet - DNS problem

Hi all,

I have had a new custom-build PC, with Windows 7 64-bit, for about 2 months. I've had no problems, but the other day my internet connection suddenly cut out, and I have not been able to retrieve it.

I can connect to the network, but can't get any internet access. The troubleshooter claims the DNS server isn't responding.

I've tried many of the common fixes I saw when I Googled the problem, including 1) trying to use the Google DNS servers (8.8.8.8 / 8.8.4.4) and other recommended servers (208.67.222.222 / 208.67.220.220) ; 2) re-installing the wireless adapter and its drivers ; 3) restarting the DNS and DHCP client in Administrative Tools -> Services ; 4) tried the 'netsh int ip reset' command in command prompt.

I also tried the ipconfig / command prompts. When I tried ipconfig /release, it told me 'media disconnected'.

Does this mean it's a hardware problem rather than software? Is my internet adapter broken? Or is there some other software/settings fix I can do that will solve this problem?

Many thanks for any and all help - I'm at my wits end!


My System SpecsSystem Spec
.

29 Apr 2012   #2
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Plenty of different things to try here (some of which you've already done)
Windows 7 DNS server not responding
My System SpecsSystem Spec
30 Apr 2012   #3
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by jimmyfowler View Post
Hi all,

I have had a new custom-build PC, with Windows 7 64-bit, for about 2 months. I've had no problems, but the other day my internet connection suddenly cut out, and I have not been able to retrieve it.

I can connect to the network, but can't get any internet access. The troubleshooter claims the DNS server isn't responding.

I've tried many of the common fixes I saw when I Googled the problem, including 1) trying to use the Google DNS servers (8.8.8.8 / 8.8.4.4) and other recommended servers (208.67.222.222 / 208.67.220.220) ; 2) re-installing the wireless adapter and its drivers ; 3) restarting the DNS and DHCP client in Administrative Tools -> Services ; 4) tried the 'netsh int ip reset' command in command prompt.

I also tried the ipconfig / command prompts. When I tried ipconfig /release, it told me 'media disconnected'.

Does this mean it's a hardware problem rather than software? Is my internet adapter broken? Or is there some other software/settings fix I can do that will solve this problem?

Many thanks for any and all help - I'm at my wits end!
Usually just disabling the Microsoft WIFI mini port adaptor will fix this problem. You can find under Network Adaptors in Device Manager.

There are a few other things that can cause this problem to occur but I'd have to see a screen shot of your ipconfig/all to see what's going on.
My System SpecsSystem Spec
.


30 Apr 2012   #4
jimmyfowler

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by chev65 View Post
Usually just disabling the Microsoft WIFI mini port adaptor will fix this problem. You can find under Network Adaptors in Device Manager.

There are a few other things that can cause this problem to occur but I'd have to see a screen shot of your ipconfig/all to see what's going on.
Hi there - thank you for the response!

I saw this suggested elsewhere - but when I went in Device Manager, there was no Microsoft WIFI Mini Port Adapter, even when I clicked 'show hidden devices'. Is this normal?

I shall try and get a screen shot of ipconfig/all or type out the readout asap.
My System SpecsSystem Spec
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 Can't connect to the internet - DNS problem




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