| Windows 7: Network Connectivity Problems |
09 May 2012
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#1 | | Windows 7 Ultimate x64 Pittsburgh, Pa |
Network Connectivity Problems For the past week I have been experiencing issues while on the web with my newer laptop. I have my laptop connected via WiFi to our network. From my room upstairs the signal strength is normally fair. However, every once in a while ( Like once an hour at least, 5 min apart at worst) the internet drops to very low signal strength and I cannot connect to the internet. Windows also notices the problem and alerts me that I have limited or now connectivity. It then works again within 1 minute. It is very annoying, especial since I stream a lot of music and do a lot of VoIP calls. I have restarted, rebooted the router, reset the router, and turned my wireless card on and off. And the strange part is that my computer connects fine to other networks and stays connected. And even stranger is that no other computers or devices on the network are having that problem. There are 4 laptops connected not including my notebook. There are also 3 phones, a tablet, a printer and a Wii connected via WiFi. There is also a desktop, a server, and a blue-ray player connected via Ethernet. The router is the Actiontec MI424WR Verizon FiOS Router. Any Ideas?
Thanks in advance,
Jack | My System Specs |
| System Manufacturer/Model Number Samsung NP305E5A-A03US OS Windows 7 Ultimate x64 CPU AMD A6-3420M APU Memory 4 GB DDR3 Graphics Card AMD Radeon HD 6520G Monitor(s) Displays 15.6 LED Screen Resolution 1366x768 Hard Drives 500 GB hard drive Internet Speed 37mb down, 18mb up, Fios |
09 May 2012
|
#2 | | Windows 7 Ult, Windows 8 Pro, San Diego |

Quote: Originally Posted by jag3498 For the past week I have been experiencing issues while on the web with my newer laptop. I have my laptop connected via WiFi to our network. From my room upstairs the signal strength is normally fair. However, every once in a while ( Like once an hour at least, 5 min apart at worst) the internet drops to very low signal strength and I cannot connect to the internet. Windows also notices the problem and alerts me that I have limited or now connectivity. It then works again within 1 minute. It is very annoying, especial since I stream a lot of music and do a lot of VoIP calls. I have restarted, rebooted the router, reset the router, and turned my wireless card on and off. And the strange part is that my computer connects fine to other networks and stays connected. And even stranger is that no other computers or devices on the network are having that problem. There are 4 laptops connected not including my notebook. There are also 3 phones, a tablet, a printer and a Wii connected via WiFi. There is also a desktop, a server, and a blue-ray player connected via Ethernet. The router is the Actiontec MI424WR Verizon FiOS Router. Any Ideas?
Thanks in advance,
Jack This type of problem usually relates to the wireless channel is overloaded, this is usually because your neighbors are using the same channel or close to the same channel as your router. Channels overlap because they use part of the bandwidth from other channels in order to put out a signal.
It's best to scan the area using a WIFI scanner then look for a channel that either isn't being used or one that is furthest away from the channels that your neighbors are using. This is especially true when trying to stream movies.
You will want to use WPA2 and AES encryption if possible. If your still having problems you can post a screen shot of the results here. Sometimes it's obvious which channel to use, other times you have to just pick and choose to find the right one.
Xirrus WIFI scanner works well for this. Wi-Fi Inspector | Xirrus | My System Specs | | System Manufacturer/Model Number Home built OS Windows 7 Ult, Windows 8 Pro, CPU Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHz Motherboard Evga 780i FTW Memory G.Skill PC2 9600 1200Mhz 5 5 5 15 2T Graphics Card GTX480 Sound Card Asus Xonar D2 Monitor(s) Displays HannsG Screen Resolution 1680X1050 Keyboard Logitech G15 Mouse Logitech G9 PSU ThermalTake Toughpower 1000Watt modular Case ThermalTake XaserV Cooling Xigmatek S1283 Hard Drives GSkill Phoenix Pro 120GB SSD Internet Speed T1 |
09 May 2012
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#3 | | Windows 7 Ultimate x64 Pittsburgh, Pa |
I used the scanner, but it only sees my network. Here is the screenshot: | My System Specs | | System Manufacturer/Model Number Samsung NP305E5A-A03US OS Windows 7 Ultimate x64 CPU AMD A6-3420M APU Memory 4 GB DDR3 Graphics Card AMD Radeon HD 6520G Monitor(s) Displays 15.6 LED Screen Resolution 1366x768 Hard Drives 500 GB hard drive Internet Speed 37mb down, 18mb up, Fios |
09 May 2012
|
#4 | | Windows 7 Ult, Windows 8 Pro, San Diego |
I'm guessing that you can't use 802.11n for some reason? In either event you should try using WPA2 with AES encryption as it tends to work much better with drivers that are made for Windows 7. | My System Specs | | System Manufacturer/Model Number Home built OS Windows 7 Ult, Windows 8 Pro, CPU Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHz Motherboard Evga 780i FTW Memory G.Skill PC2 9600 1200Mhz 5 5 5 15 2T Graphics Card GTX480 Sound Card Asus Xonar D2 Monitor(s) Displays HannsG Screen Resolution 1680X1050 Keyboard Logitech G15 Mouse Logitech G9 PSU ThermalTake Toughpower 1000Watt modular Case ThermalTake XaserV Cooling Xigmatek S1283 Hard Drives GSkill Phoenix Pro 120GB SSD Internet Speed T1 |
09 May 2012
|
#5 | | Windows 7 Ultimate x64 Pittsburgh, Pa |
The router only supports 802.11g. Switched to WPA2 AES and the signal strength instantly got better. Have not had a drop out yet, but it has gone this long before so I am not going to say it fixed it yet. I will update the status after I have used my computer for a while.
Update:
Still doing it, but not as bad. It now is back in a few seconds. But still annoying while streaming. Any more thoughts?
Last edited by jag3498; 09 May 2012 at 05:55 PM..
Reason: Update
| My System Specs | | System Manufacturer/Model Number Samsung NP305E5A-A03US OS Windows 7 Ultimate x64 CPU AMD A6-3420M APU Memory 4 GB DDR3 Graphics Card AMD Radeon HD 6520G Monitor(s) Displays 15.6 LED Screen Resolution 1366x768 Hard Drives 500 GB hard drive Internet Speed 37mb down, 18mb up, Fios |
09 May 2012
|
#6 | | Windows 7 Ult, Windows 8 Pro, San Diego |
No surprise about the security and encryption working better.
I would definitely install the latest drivers for your Samsung, lots of 2012 drivers there that might help. Support - Notebooks NP305E5AI | Samsung Laptops
As for streaming with wireless G, I wouldn't expect too much as it's limited to 54Mbps although the newer driver might help.
Upgrading to a wireless N router at 300Mbps would be a big improvement although the driver needs to work with wireless N as well. | My System Specs | | System Manufacturer/Model Number Home built OS Windows 7 Ult, Windows 8 Pro, CPU Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHz Motherboard Evga 780i FTW Memory G.Skill PC2 9600 1200Mhz 5 5 5 15 2T Graphics Card GTX480 Sound Card Asus Xonar D2 Monitor(s) Displays HannsG Screen Resolution 1680X1050 Keyboard Logitech G15 Mouse Logitech G9 PSU ThermalTake Toughpower 1000Watt modular Case ThermalTake XaserV Cooling Xigmatek S1283 Hard Drives GSkill Phoenix Pro 120GB SSD Internet Speed T1 |
09 May 2012
|
#7 | | Windows 7 Ultimate x64 Pittsburgh, Pa |
I should have all the 2012 drivers. I did a fresh install of 7 Ultimate when I got the notebook in march, and downloaded all the drivers from there. The strange thing to me is that the wireless worked perfectly and then all of a sudden I am having issues. | My System Specs | | System Manufacturer/Model Number Samsung NP305E5A-A03US OS Windows 7 Ultimate x64 CPU AMD A6-3420M APU Memory 4 GB DDR3 Graphics Card AMD Radeon HD 6520G Monitor(s) Displays 15.6 LED Screen Resolution 1366x768 Hard Drives 500 GB hard drive Internet Speed 37mb down, 18mb up, Fios |
09 May 2012
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#8 | | Windows 7 Home Premium 64 bit FL |
switch out of channel 11 to another channel and go into your router settings and set preamble length to long instead of short.
Also, definitely check your power options settings on the laptop, and the advanced category to make sure the laptop is not limiting your WLAN card in any way. Turn off power options on the WLAN adapter in the device manager too. | My System Specs | | Computer type PC/Desktop OS Windows 7 Home Premium 64 bit CPU Intel Core i7 950 Quad OC'ed to 3.6 GHZ Motherboard ASRock X58 Memory 12GB DDR 3 Graphics Card Radeon HD 5870 1GB Sound Card Onboard Monitor(s) Displays 23" Acer HD Screen Resolution 1920x1080 PSU 700W Case Coolermaster Hard Drives 1TB WD Blue |
10 May 2012
|
#9 | | Windows 7 Ultimate x64 Pittsburgh, Pa |
Switched to channel 6 and set the preamble length and have not had a problem since. I also changed the power settings so it would not limit the card. Thanks very much to chev65 and event3horizon.
Jack | My System Specs | | System Manufacturer/Model Number Samsung NP305E5A-A03US OS Windows 7 Ultimate x64 CPU AMD A6-3420M APU Memory 4 GB DDR3 Graphics Card AMD Radeon HD 6520G Monitor(s) Displays 15.6 LED Screen Resolution 1366x768 Hard Drives 500 GB hard drive Internet Speed 37mb down, 18mb up, Fios |
10 May 2012
|
#10 | | Windows 7 Home Premium 64 bit FL |
Well excellent!! Glad we can help out. | My System Specs | | Computer type PC/Desktop OS Windows 7 Home Premium 64 bit CPU Intel Core i7 950 Quad OC'ed to 3.6 GHZ Motherboard ASRock X58 Memory 12GB DDR 3 Graphics Card Radeon HD 5870 1GB Sound Card Onboard Monitor(s) Displays 23" Acer HD Screen Resolution 1920x1080 PSU 700W Case Coolermaster Hard Drives 1TB WD Blue Network Connectivity Problems problems? All times are GMT -5. The time now is 07:22 PM. | |