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Windows 7: Internet download freezing and restarting on one system

20 May 2012   #1
writhziden

Windows 7 Home Premium 64 Bit
 
 
Internet download freezing and restarting on one system

I have three PC systems in my place. All share the same wireless router, which is a Linksys WRT54GS v.2 with SpeedBooster. Two of the PC systems are working fine with no issues.

Problem Description: Every few seconds, the internet seems to pause and then start again on my desktop computer. Specs included in my profile.

Ways I have tested:
  • My girlfriend was playing her online game and it kept freezing and starting up again (this is how I became aware of the problem to begin with).
  • Downloaded the Windows 7 x64 SP1 integrated ISO and the download also freezes and then starts again. The system itself is not freezing and starting, just to be clear. The amount of data currently downloaded will freeze for a few seconds, and then it will start accumulating again.
  • Downloaded the Windows 7 x64 SP1 integrated ISO on the other two systems, and it accumulates normally at ~ 1.5 Megabytes per second.

So far what I have done:
  • fully uninstalled and re-installed the wireless adapter drivers,
  • replaced my antivirus with Microsoft Security Essentials to run with Windows Firewall,
  • ran an sfc /scannow that yielded no integrity violations,
  • ran system restore to a date prior to when the problem first occurred,
  • and restarted the computer between each of these steps.

Any further suggestions would be appreciated.


My System SpecsSystem Spec
.

21 May 2012   #2
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Hi writhziden,

Have you tested her computer on a wired connection? Please connect it directly to the router? Also, connect it directly to the Modem bypassing the router.

Do issue only persist when she's gaming and downloading? All well when she's only browsing?

Linksys router has the latest firmware?

Can you please post a capture of the Xirrus Wi-Fi Inspector Tool?

An update will be nice.
My System SpecsSystem Spec
21 May 2012   #3
writhziden

Windows 7 Home Premium 64 Bit
 
 

Thank you for the response, 2xg. Everything looks good now. I restored to a system image from a week ago and it seems to have resolved it. At first, I thought the system image did not work either because on cold boot, I was having the same problem. Based on this new information: I suspect that this is software related and probably due to a service or startup program conflict that caused more conflicts over time or caused problems after an update. If so, I think the problem may return eventually, in which case I will post back.


Now, to answer your questions: Have not tried a wired connection since I do not have an Ethernet cable long enough, but I will look into getting one.

Issues seemed prevalent during downloading or gaming. Browsing is a little more difficult to determine since hiccups there are less noticeable, but browsing did not seem affected.

Linksys router has the latest firmware for version 2.0; there does not seem to be a firmware update available for this model anymore. On Linksys, it says there is No firmware/driver download available for v.2, although my firmware version says v4.71.4, Oct. 31, 2007. I am not entirely sure when I got the update to v4, but I also do not find firmware that matches for the current firmware update. Obviously, I do not want to do a firmware upgrade that does not take or causes the unit to stop working, so I am leaning toward caution on this. Linksys by Cisco - WRT54GS Support

As to the images you requested:

-xirrus.png Name:  XIRRUS2.PNG
Views: 3
Size:  78.5 KB -xirrus3.png


My System SpecsSystem Spec
.


21 May 2012   #4
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Glad to hear that restoring a backup image sorted things out for you.

As far as router firmware updates are concern, I respect your opinion on taking precautions on firmware updates. Luckily I have not had any bad experience on updating router's firmware which I have done it on different brands of routers and firewall devices (particularly Sonicwalls).

Thanks for the captures, the Xirrus capture looks great and no issue there. Please let us know if the issue comes back.
My System SpecsSystem Spec
02 Jun 2012   #5
writhziden

Windows 7 Home Premium 64 Bit
 
 

Does not appear the problem will be returning. I am going to mark the thread solved. Thank you for the helpful tools, though. I will add them to my repertoire.
My System SpecsSystem Spec
03 Jun 2012   #6
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Thanks for the update. Glad that all is sorted.
Quote   Quote: Originally Posted by writhziden View Post
Does not appear the problem will be returning. I am going to mark the thread solved. Thank you for the helpful tools, though. I will add them to my repertoire.
My System SpecsSystem Spec
03 Jun 2012   #7
writhziden

Windows 7 Home Premium 64 Bit
 
 

You're welcome. I too am glad.
My System SpecsSystem Spec
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 Internet download freezing and restarting on one system




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