Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Att Internet connection problem. Dell Inspiron laptop, please help.

01 Jun 2012   #1

Windows 7 Home Premium 32bit.
Att Internet connection problem. Dell Inspiron laptop, please help.

Hi, I'm new to the forum for this exact problem, I'll have to start from a couple of months ago. I have had Att DSL service for years now and I play Call of Duty online of PS3. I decided that I wanted better speeds for my gaming, so I tried a new service called Excede by Wildblue. This is a satellite powered internet service, I didn't know that satellite internet was bad for gaming at the time. We were stuck with them for a couple of weeks but finally got rid of the service a couple hundred dollars later. I just now tried to reconnect our Att service today and I ran into the problem of no Default Gateway and no media server connection. I was also on the phone with an Att representative the whole time I was doing so. After hours of double-checking and failed attempts at troubleshooting, we finally gave up on the situation although I would really like my connection back TOMORROW! (A friend that I haven't played with in a while is getting to a connection tomorrow.) I then tried to take matters into my own hands, I did have a random anit-virus on my computer called K7TS (K7 Total Security) and I completely turned it off just in case of firewall encounters. Nothing has changed. However, I did get an internet connection eventually but not the way I'd prefer, it was a broadband connection which wouldn't work for my PS3 (My PS3 must be connected wirelessly due to ethernet port complications, I think it was struck by lightning.. Lol) The big mystery to me is, I think that I have to reconnect my modem (Att Motorola Netopia 2210-02 Modem) to the Att service. It's hard to do so when my computer won't even allow me to connect to the device webpage ( I'm sorry for this rather complicated problem, if pictures are required, I can probably get them. I'm writing this forum while connected to my Droid X's wifi. Please help me, I've fixed problems before but this one is seeming to be impossible to fix. Thanks in advance for any help I recieve.

My System SpecsSystem Spec

02 Jun 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit

Hello techguy and welcome to Seven Forums.

When you were talking with AT&T did they have you reset the modem to its default settings and then let it reconfigure? Unless something happened to physically damage the modem a reset should have gotten internet connectivity.
My System SpecsSystem Spec

 Att Internet connection problem. Dell Inspiron laptop, please help.

Thread Tools

Similar help and support threads for2: Att Internet connection problem. Dell Inspiron laptop, please help.
Thread Forum
Internet Doesn't work in new DELL Inspiron laptop Network & Sharing
dell inspiron 1525 laptop drivers Drivers
Dell Inspiron 17R laptop keyboard Hardware & Devices
Dell Inspiron Laptop No Stereo Mix Sound & Audio
Dell 1520 Inspiron Problem with Dell Wireless 1390 WLAN Mini-Card Drivers
Dell Laptop New Inspiron 14R N4010 solutions General Discussion
Upgrading My Dell Inspiron Laptop General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:47 AM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33