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#1
Frequent Internet Outages with Modem/Router Combo
I relocated to the SE from the NW, and just had Charter set up my Internet and cable down here. TV works great, but the Internet cuts out constantly; maybe 25 times a day. Usually it's just for a few seconds, but maybe 2-3 times a day it's for several minutes.
In the NW I was on Comcast and never had these problems. It's supposedly a 30 Mbps connection. I bought my own modem/router combo instead of renting. There were 2 available at Best Buy; mine was the slightly cheaper "Zoom" brand.
The technician who installed it was minimally knowledgeable and only got it working on a fluke; he was prepared to leave me to phone tech support when it just randomly started working. Ever since then it's been choppy.
Could it be the router? I thought it was Charter, but nobody would pay for service this bad.
FWIW I don't use them as much but I'm not sure the problem extends to my iOS devices (iPhone, iPad). They seem to work fine. Also, I can download P2P (legitimate files, don't worry) at speeds of 2+ Mbps even with this "problem".
What's wrong? Where do I start?