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Windows 7: Internet/Network Drop


06 Sep 2009   #1

Windows 7 Ultimate 32bit
 
 
Internet/Network Drop

My internet drops so many times when my computer is connected to my router. I have to unplug my computer from the router so other users in my house can have internet. I can't play games or do anything over the internet. I have to constantly troubleshoot my network. And when my computer is connected to my router it seems to restart my router, and then it comes back to its regular connection and then drops again.

I was told to disable IPv6 protocol, does this really work?


Much help is appreciated.

My System SpecsSystem Spec
.

06 Sep 2009   #2

Win7 Build 7600 x86
 
 

Quote   Quote: Originally Posted by Castiel View Post
My internet drops so many times when my computer is connected to my router. I have to unplug my computer from the router so other users in my house can have internet. I can't play games or do anything over the internet. I have to constantly troubleshoot my network. And when my computer is connected to my router it seems to restart my router, and then it comes back to its regular connection and then drops again.

I was told to disable IPv6 protocol, does this really work?


Much help is appreciated.
It might, and it might not. (I would think the latter.)

Can you provide us with some more info.

1. What brand, type router?
2. what brand, type networkcard? (100mbit or 1000mbit?)
3. auto IP or fixed IP?
4. how many computers are connected to the router?
5. What kind of network activity makes the connection unstable?
browsing? downloading? streaming? gaming? Or even when not doing anything?
6. What firewall do you use?
7. How far is the router from the point of entry of the phone line, in other words, how long is the phone line to the router?
8. Have you tried an other UTP cable?
9. Anything downloaded from torrent sites that might have a trojan?

That will do for now.

greetz
My System SpecsSystem Spec
06 Sep 2009   #3

Windows 7 Ultimate 32bit
 
 

Quote   Quote: Originally Posted by squonksc View Post
Quote   Quote: Originally Posted by Castiel View Post
My internet drops so many times when my computer is connected to my router. I have to unplug my computer from the router so other users in my house can have internet. I can't play games or do anything over the internet. I have to constantly troubleshoot my network. And when my computer is connected to my router it seems to restart my router, and then it comes back to its regular connection and then drops again.

I was told to disable IPv6 protocol, does this really work?


Much help is appreciated.
It might, and it might not. (I would think the latter.)

Can you provide us with some more info.

1. What brand, type router?
2. what brand, type networkcard? (100mbit or 1000mbit?)
3. auto IP or fixed IP?
4. how many computers are connected to the router?
5. What kind of network activity makes the connection unstable?
browsing? downloading? streaming? gaming? Or even when not doing anything?
6. What firewall do you use?
7. How far is the router from the point of entry of the phone line, in other words, how long is the phone line to the router?
8. Have you tried an other UTP cable?
9. Anything downloaded from torrent sites that might have a trojan?

That will do for now.

greetz
  • Router is a old Ambit. But uses Wireless G.
  • Network card is a nForce one,Marvell 88E1116
  • IP, IDK Auto Ip.
  • 2 Wireless computers, mine is connected directly.
  • No matter what the internet drops when my computer is connected the router, and when its not its fine.
  • Windows Firewall, Router Firewall, but no settings applied.
  • Well there is the Phone modem,for the phone, and the router connects through Coaxial from the phone modem. And then I connect directly to router with the ethernet cable that came with.
  • No other cable
  • No torrents.
My System SpecsSystem Spec
.


06 Sep 2009   #4

Win7 Build 7600 x86
 
 

Quote   Quote: Originally Posted by Castiel View Post
Quote   Quote: Originally Posted by squonksc View Post
Quote   Quote: Originally Posted by Castiel View Post
My internet drops so many times when my computer is connected to my router. I have to unplug my computer from the router so other users in my house can have internet. I can't play games or do anything over the internet. I have to constantly troubleshoot my network. And when my computer is connected to my router it seems to restart my router, and then it comes back to its regular connection and then drops again.

I was told to disable IPv6 protocol, does this really work?


Much help is appreciated.
It might, and it might not. (I would think the latter.)

Can you provide us with some more info.

1. What brand, type router?
2. what brand, type networkcard? (100mbit or 1000mbit?)
3. auto IP or fixed IP?
4. how many computers are connected to the router?
5. What kind of network activity makes the connection unstable?
browsing? downloading? streaming? gaming? Or even when not doing anything?
6. What firewall do you use?
7. How far is the router from the point of entry of the phone line, in other words, how long is the phone line to the router?
8. Have you tried an other UTP cable?
9. Anything downloaded from torrent sites that might have a trojan?

That will do for now.

greetz
  • Router is a old Ambit. But uses Wireless G.
  • Network card is a nForce one,Marvell 88E1116
  • IP, IDK Auto Ip.
  • 2 Wireless computers, mine is connected directly.
  • No matter what the internet drops when my computer is connected the router, and when its not its fine.
  • Windows Firewall, Router Firewall, but no settings applied.
  • Well there is the Phone modem,for the phone, and the router connects through Coaxial from the phone modem. And then I connect directly to router with the ethernet cable that came with.
  • No other cable
  • No torrents.
First thought is to try another UTP cable.
We have to rule things out to get to the core of the problem.

With phone modem, you mean ADSL modem, right?
What's the DL/UL speed of the internet connection?

Coax from modem to router?
Now that's something you don't see very often nowadays.

Netcard has newest driver?
You have newest nforce chipset driver installed?
You haven't made any bandwidth reservation in the modem?

Greetz
My System SpecsSystem Spec
06 Sep 2009   #5

Windows 7 Ultimate 32bit
 
 

Quote:
First thought is to try another UTP cable.
We have to rule things out to get to the core of the problem.

With phone modem, you mean ADSL modem, right?
What's the DL/UL speed of the internet connection?

Coax from modem to router?
Now that's something you don't see very often nowadays.

Netcard has newest driver?
You have newest nforce chipset driver installed?
You haven't made any bandwidth reservation in the modem?

Greetz

OKay, I got another cable and I connected to the router, and the lights flashed for a little and then the router restarted.

I guess, this is here for the phones.
The speed is a 10 megabit connection.

And actually the coaxial cable comes from the wall, goes into a splitter and then a cable from the splitter goes into the router.

Yes, they have the new drivers. Right when I installed Windows 7 I downloaded the new drivers from nvidia's site.

And for the reservation, not that I know of.
My System SpecsSystem Spec
06 Sep 2009   #6

Win7 Build 7600 x86
 
 

It looks like the networkcard is causing a short circuit.

No windows setting or bios setting, or what ever wrong setting could ever make the router reboot just by entering the UTP cable.

The only option I can hand you, is to get a cheap PCI networkcard and plug that into your comp.

They cost less than a happy meal at mcDonalds, so that would be a cheap fix.

Good luck man,


PS. A router port could also be short circuiting, but I assume that if the router has more ports you have tried the other ports.
My System SpecsSystem Spec
06 Sep 2009   #7

Windows 7 Ultimate 32bit
 
 

OKay, well my NIC's on my motherboard were working last Wednesday when I was using Vista. Before I installed Windows 7.

When I was formating/installing I had the ethernet cord plugged in to my NIC and router, should I unplugged it?
My System SpecsSystem Spec
06 Sep 2009   #8

Win7 Build 7600 x86
 
 

Quote   Quote: Originally Posted by Castiel View Post
OKay, well my NIC's on my motherboard were working last Wednesday when I was using Vista. Before I installed Windows 7.

When I was formating/installing I had the ethernet cord plugged in to my NIC and router, should I unplugged it?
No, that's not necessary.

Have you tried using the other NIC?
My System SpecsSystem Spec
06 Sep 2009   #9

Windows 7 Ultimate 32bit
 
 

Quote   Quote: Originally Posted by squonksc View Post
Quote   Quote: Originally Posted by Castiel View Post
OKay, well my NIC's on my motherboard were working last Wednesday when I was using Vista. Before I installed Windows 7.

When I was formating/installing I had the ethernet cord plugged in to my NIC and router, should I unplugged it?
No, that's not necessary.

Have you tried using the other NIC?
Yeah, the router restarts when I plug in the ethernet cord from both NIC's.
My System SpecsSystem Spec
06 Sep 2009   #10

Win7 Build 7600 x86
 
 

Quote   Quote: Originally Posted by Castiel View Post
Quote   Quote: Originally Posted by squonksc View Post
Quote   Quote: Originally Posted by Castiel View Post
OKay, well my NIC's on my motherboard were working last Wednesday when I was using Vista. Before I installed Windows 7.

When I was formating/installing I had the ethernet cord plugged in to my NIC and router, should I unplugged it?
No, that's not necessary.

Have you tried using the other NIC?
Yeah, the router restarts when I plug in the ethernet cord from both NIC's.
Well, it must be a short circuit, maybe the router, or maybe the mainboard nics.

I have another test for you.

1. Take out the cable

2. Power down the computer and put in the cable.
Does the router restart when the computer is off?

When it does, post back, when not, next step

3. Take out the cable again

4. Then power on the computer and go into the bios

5. While in the bios, put in the cable again.

Does the router restart?
when it does, post back, when not, next step

6. take out the cable again

7. Go out of the bios and reboot
8. Right after the post screen press F8 to go into the windows boot menu

9. Put the cable in again.

Does the router restart?

Post back.
My System SpecsSystem Spec
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