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Windows 7: Wired Internet problem...keeps dropping out


01 Jul 2012   #1

Win 7 Home Premium 64 bit
 
 
Wired Internet problem...keeps dropping out

HI there,

I am currently at a hotel and am using their wired internet connection. Everything has been working fine until this weekend when I find that the connection keeps dropping out...specifically:

1) unable to connect when I plug the network cable into computer on startup...have to plug and remove a couple of times till it connects
2) connection drops out every 5-10 minutes or so....have to either unplug and replug cable or enable/disable my network adapter on my laptop a couple of times for it to start up again
3) the connection problem affects random programs but always internet explorer....I can be on yahoo messanger and msn messanger and even an online game and they won't be affected when the connection drops and internet explorer goes out....however, if I log off any of these programs, then I will have a problem getting back on until I repeat the connection methods listed above. Additionally, some IE pages will continue to function for a while if I click the links in them...just cannot access any new pages...
4) sometimes the connection will drop out but it will show that I am still connected in my taskbar at the bottom of my screen.

The hotel came and said they reset the switch but it didnt help...., everything else on the computer seems to be working fine.....wireless also seems to be working too

Any help/adivice on this will be appreciated

Thanks


My System SpecsSystem Spec
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01 Jul 2012   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

try if DNS is still working. Do the following in "command prompt"
Code:
nslookup
Standaardserver:  dns.tb.iss.as9143.net
Address:  212.54.40.25
> google.nl
Server:  dns.tb.iss.as9143.net
Address:  212.54.40.25
Niet-bindend antwoord:
Naam:    google.nl
Addresses:  2a00:1450:4007:802::1018
          173.194.67.94
>
Post output
My System SpecsSystem Spec
01 Jul 2012   #3

Win 7 Home Premium 64 bit
 
 

Hi, sorry..forgot to mention that I tried to do the DNS lookup using ping yahoo.com and ping 209.191.122.70....when the connection went down, the ping yahoo.com did not work....
My System SpecsSystem Spec
.


01 Jul 2012   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

ping 209.191.122.70
ping yahoo.com

Both do work. But when connection problems?? Which one does work then?
My System SpecsSystem Spec
01 Jul 2012   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

ping yahoo.com
Pingen naar yahoo.com [209.191.122.70] met 32 bytes aan gegevens:

Does it show address 209.191.122.70 when having problems?
My System SpecsSystem Spec
01 Jul 2012   #6

Win 7 Home Premium 64 bit
 
 

when connection HAS PROBLEMS:

ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again

when connection is GOOD:

ping yahoo.com [72.30.38.140] with 32 bytes of data

thanks for your replies
My System SpecsSystem Spec
01 Jul 2012   #7

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

ping 72.30.38.140 does work when having connection problems?
My System SpecsSystem Spec
01 Jul 2012   #8

Win 7 Home Premium 64 bit
 
 

no, ping 72.30.38.140 is reply when I type ping yahoo.com when connection is good.

when I type ping yahoo.com when connection is bad it does not work...no address comes up
My System SpecsSystem Spec
01 Jul 2012   #9

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by aivars View Post
no, ping 72.30.38.140 is reply when I type ping yahoo.com when connection is good.

when I type ping yahoo.com when connection is bad it does not work...no address comes up
so ping 72.30.38.140 doesn't work as connection is bad? Sorry don't understand
My System SpecsSystem Spec
01 Jul 2012   #10

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

tracert 72.30.38.140

when having connection problems. Post output
My System SpecsSystem Spec
Reply

 Wired Internet problem...keeps dropping out




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