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Windows 7: ISP says computer to blame for slow internet

12 Jul 2012   #41
gregrocker

 

Check the logs for repeat errors, use the System Resources to check for solutions to problems, establish a Clean boot and these other Troubleshooting Steps for Windows 7


My System SpecsSystem Spec
.
13 Jul 2012   #42
F5ing

Windows 7 Ultimate x64
 
 

A free CD/DVD/USB based OS that has networking support is a version of Puppy Linux:

Put Lucid Puppy on USB Flash Drive from Windows | USB Pen Drive Linux

You can download the single iso file, burn it to disc and boot from it, or follow the instructions on the page to create a bootable USB flash drive to boot with.

You can then test your internet speed to confirm whether or not your hardware is at fault.
My System SpecsSystem Spec
13 Jul 2012   #43
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Kiddo,
1. Uninstall BonJour
2. Reboot.

3. Uninstall ALL programs that you definitively do not need.
4. Reboot.

Remember, programs can always be reinstalled at a later date.

Right now, you have a wealth of programs that could be causing problems.
Even when you don't run the program, then they actually have processes running int the background.

Which programs are the guilty parties I do not know. I only know how to fix problems.

=============================================

On another approach, let's clean out your eventlogs to get rid of all of the old junk.

Then after using for a couple of hours, look at the events for critical events.

Here is how to clear out all of your old logs.

Script:
# ************************************************************
# Clear the EVENT LOGS
#
# **********************INSTRUCTIONS**************************
# STEP 1 *****************************************************
# RUN PowerShell as ADMINISTRATOR
# START ORB | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 *****************************************************
# COPY, starting with the first line that does NOT start with a #
# COPY, using CTRL+C, every line thru both EXIT statements 
# PASTE into Powershell
# You PASTE by Right-clicking at the PowerShell Prompt
#  (Ctrl+V does not work)
# ************************************************************

Get-WinEvent -ListLog * -Force | % { $_.logname;Wevtutil.exe cl $_.logname };Wevtutil.exe cl system

EXIT
EXIT

# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#  Get-WinEvent: The system can not find the path specified
# you need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#   Run PowerShell
#   enter $host.version
#   you should see at least:
# Major  Minor  Build  Revision
# -----  -----  -----  --------
# 2      0      -1     -1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#   Run PowerShell
#   enter Set-ExecutionPolicy -executionpolicy remotesigned
#
# ************************************************************ 
My System SpecsSystem Spec
.

13 Jul 2012   #44
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Kiddo,
Here's how to view you last "n" critical and error events.
n is 100 by default but you can alter the script for more or less events.

Script:
# ************************************************************
# Places CRITICALandERROREVENTS.TXT on your DESKTOP
#
# Displays 100 most recent critical and error events in a Grid View
# Writes 100 most recent critical and error events to CriticalAndErrorEvents.txt
#
# Change the $MAX value for more or fewer events
# Change the $Lwidth value to 254 for example for longer lines
# **********************************************************
# **********************INSTRUCTIONS**************************
# STEP 1 *****************************************************
# RUN PowerShell as administrator
# START ORB | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 *****************************************************
# COPY, using CTRL+C, every line down thru both EXIT statements 
# PASTE into Powershell == Right-Click at the PowerShell Prompt
#  (Ctrl+V does not work)
# Start copying with first line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#       Lines starting with a # are ignored by PowerShell
# ************************************************************
# Copy thru the two EXIT statements
# Paste, using Right-Click into Powershell
#   Ctrl + V will NOT work
# Start Copying with Next Line

$MAX 100
$LWidth 
132
$a 
Get-WinEvent -FilterHashtable @{logname='*';  level=1,2} `
-max 
$MAX  -verbose:$false -erroraction:silentlycontinue |
sort-object -property 
`
@{
expression="level";Descending=$false}, `
@{expression="timecreated";Descending=
$true} |
select-object -property leveldisplayname, timecreated, ID,  Message 
$a | out-gridview -Title "Critical and Error Events"
$a | format-table  @{Label = "Level"; Expression =  {$_.leveldisplayname} }, timecreated, ID, Message -wrap -auto |
out-file 
$env:userprofile\Desktop\CRITICALandERROREVENTS.TXT -width $Lwidth

EXIT
EXIT

# **********************INSTRUCTIONS**************************
# STEP 1 *****************************************************
# RUN PowerShell as administrator
# START ORB | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 *****************************************************
# COPY, using CTRL+C, every line down thru both EXIT statements 
# PASTE into Powershell == Right-Click at the PowerShell Prompt
#  (Ctrl+V does not work)
# The EXITs are the last statements
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#  Get-WinEvent: The system can not find the path specified
# you need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#   Run PowerShell
#   enter 
$host.version
#   you should see at least:
# Major  Minor  Build  Revision
# -----  -----  -----  --------
# 2      0      -1     -1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#   Run PowerShell
#   enter Set-ExecutionPolicy -executionpolicy remotesigned
#
# ************************************************************ 
My System SpecsSystem Spec
14 Jul 2012   #45
kiddo

Windows 7 64bit
 
 

I'm still not getting a normal speed.

I tried Lucid Puppy. I checked the speed while in the OS using firefox. My speed was 1227. When I got back to normal boot order and was back in Windows, I updated my BIOS. I checked my speed again and it was 1226.

I uninstalled bonjour as well as other programs that I don't use. I rebooted (oops forgot to reboot after bonjour uninstall) and checked my speed (1226).

Then, I tried to clear my event logs. I was unsuccessful. I tried following the instructions but I guess I was leaving something out. This is what I did:
Went to win start and searched for powershell. I clicked on Powershell x86 and typed in "powershell" then crtl+shift+enter but nothing happened. I went back to win and this time tried Powershell. Again nothing. Next I tried Powershell ISE but again nothing.

Stupid question coming your way: The program(s) that is affecting my internet speed is something that uses the internet, right? Not all programs use the internet. Is that correct?

(I'm still not sure how to figure out what that alert (sound at bootup) is warning me about)
My System SpecsSystem Spec
14 Jul 2012   #46
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Kiddo,
To clear the logs:

# **********************INSTRUCTIONS**************************
# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR ******************
# ************************************************************
#
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
#
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
#
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
#
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
#
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
#
# --The script output and purpose is given at the very front of the script
#
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter SET-EXECUTIONPOLICY -EXECUTIONPOLICY REMOTESIGNED
# ************************************************************


Script:
# ************************************************************
# Clear the EVENT LOGS
#
# ************************************************************

Get-WinEvent -ListLog * -Force | % { $_.logname;Wevtutil.exe cl $_.logname };Wevtutil.exe cl system

EXIT
EXIT

# ************************************************************ 
=================================================
=================================================
To see the critical and error events:

# **********************INSTRUCTIONS**************************
# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR ******************
# ************************************************************
#
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
#
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
#
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
#
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
#
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
#
# --The script output and purpose is given at the very front of the script
#
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter SET-EXECUTIONPOLICY -EXECUTIONPOLICY REMOTESIGNED
# ************************************************************


Script:
# ************************************************************
# Places CRITICALandERROREVENTS.TXT on your DESKTOP
#
# Displays 100 most recent critical and error events in a Grid View
# Writes 100 most recent critical and error events to CriticalAndErrorEvents.txt
#
# Change the $MAX value for more or fewer events
# Change the $Lwidth value to 254 for example for longer lines
# **********************************************************

$MAX 100
$LWidth 
132
$a 
Get-WinEvent -FilterHashtable @{logname='*';  level=1,2} `
-max 
$MAX  -verbose:$false -erroraction:silentlycontinue |
sort-object -property 
`
@{
expression="level";Descending=$false}, `
@{expression="timecreated";Descending=
$true} |
select-object -property leveldisplayname, timecreated, ID,  Message 
$a | out-gridview -Title "Critical and Error Events"
$a | format-table  @{Label = "Level"; Expression =  {$_.leveldisplayname} }, timecreated, ID, Message -wrap -auto |
out-file 
$env:userprofile\Desktop\CRITICALandERROREVENTS.TXT -width $Lwidth

EXIT
EXIT

# ************************************************************ 
My System SpecsSystem Spec
14 Jul 2012   #47
kiddo

Windows 7 64bit
 
 

karlsnooks, I must be doing something wrong again. In Powershell, I pasted the script along with both exits. Many lines of script appeared and I waited for it to finish. Then the window closed all on its own. I didn't get the chance to copy what came up.
My System SpecsSystem Spec
15 Jul 2012   #48
F5ing

Windows 7 Ultimate x64
 
 

If you got the same speed using the Lucid Puppy OS, then I think you've got to check any available settings in your BIOS that can affect your network adapters.
My System SpecsSystem Spec
15 Jul 2012   #49
kiddo

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by F5ing View Post
If you got the same speed using the Lucid Puppy OS, then I think you've got to check any available settings in your BIOS that can affect your network adapters.
What exactly should I look for?
My System SpecsSystem Spec
15 Jul 2012   #50
F5ing

Windows 7 Ultimate x64
 
 

Hard to say, it depends on how much control your BIOS provides for the hardware. Really I was holding out hope that it could be a simple software fix rather than a hardware problem, etc. But getting the same speed when booting into Puppy helps to rule out a Windows config/software problem (as far as I can think of at the moment).

It is a wired connection, right? Do you know if it's a separate network card or is it built into the motherboard?
My System SpecsSystem Spec
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 ISP says computer to blame for slow internet




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