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Windows 7: ISP says computer to blame for slow internet

15 Jul 2012   #51
kiddo

Windows 7 64bit
 
 

I hadn't realized that the slow speed in Lucid Puppy would show that my problem isn't program related.

My computer can be connected to the internet with a wired and wireless connection. I bought the wireless network card. I don't believe that my Ethernet port on my computer is on an network card. I have to take a closer look to be sure.


My System SpecsSystem Spec
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15 Jul 2012   #52
gregrocker

 

Did you establish a Clean Boot as I suggested earlier? Then other programs aren't a concern.
My System SpecsSystem Spec
15 Jul 2012   #53
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by kiddo View Post
karlsnooks, I must be doing something wrong again. In Powershell, I pasted the script along with both exits. Many lines of script appeared and I waited for it to finish. Then the window closed all on its own. I didn't get the chance to copy what came up.
you did everything correct!

Just look on your desktop.

Look again at the script. At the very top, you will find a statement saying that a file will be placed on the desktop. Upload that file.
My System SpecsSystem Spec
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15 Jul 2012   #54
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

kiddo,

If you were referring to the script to delete all events for all logs (clear the event logs), then yes, there is no output.

Simply your event logs are now empty.

If you immediately ran the other other script, then there are no events to be written to ta text file, since the logs are empty.

Does this explain what you saw?

I may need to add a few words to the write-ups to avoid confusion.

thanks,
karl
My System SpecsSystem Spec
15 Jul 2012   #55
F5ing

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by kiddo View Post
I hadn't realized that the slow speed in Lucid Puppy would show that my problem isn't program related.

My computer can be connected to the internet with a wired and wireless connection. I bought the wireless network card. I don't believe that my Ethernet port on my computer is on an network card. I have to take a closer look to be sure.
I said it helps to rule out Windows, its drivers, and other software. When you boot into Puppy it uses its own set of hardware drivers to talk to the hardware; Windows and its drivers are not loaded/used, and none of your installed programs can interfere.

In either case (Windows/Puppy), you may be able to optimize the connection
with your network by doing what was mentioned by chev65 in post #2:

Quote   Quote: Originally Posted by chev65 View Post
About the only thing you can do is make absolutely sure you are using an up to date Windows 7 certified driver for the Ethernet adaptor.

It might also be worth messing with the network adaptors settings in Device Manager, it's hard to say which settings might work best, it usually takes a bit of experimenting.
With that in mind you might want to check out this page (if your network adapter is an add-on card):

Realtek

I'm not sure they're for your exact model, but they've definitely made some recent updates for models that seem to be at least closely related to yours. Use the tools on that page for finding any updates for your specific model.

If your network adapter is integrated into the motherboard I think it would be best to check out the Dell site (which I see apparently has nothing for your model). If you enter your Service Tag you may get better results than I did.

Only other things I can think of right now is checking the BIOS settings that relate to the network adapter or reseating an add-on NIC (observing proper precautions for opening your case).
My System SpecsSystem Spec
15 Jul 2012   #56
F5ing

Windows 7 Ultimate x64
 
 

One other thing you might want to look for is to check to see if you've neglected to install optional Windows updates that relate to your network adapter. Make sure you check for updates that you may have hidden.

Have you tried uninstalling/reinstalling the driver?
My System SpecsSystem Spec
16 Jul 2012   #57
kiddo

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by F5ing View Post
Do you know if it's a separate network card or is it built into the motherboard?
I checked and it's built into the motherboard. I attached some images. Is it at all possible that my problem is due to the ethernet port?
Quote   Quote: Originally Posted by gregrocker View Post
Did you establish a Clean Boot as I suggested earlier? Then other programs aren't a concern.
I had already disabled all non important programs in msconfig a few days earlier. I still hadn't checked "Hide All MS Services," however. I did that earlier and rebooted but noticed that it was once again unchecked when I went into msconfig. I'm not sure if this is supposed to happen.
Quote   Quote: Originally Posted by karlsnooks View Post
If you immediately ran the other other script, then there are no events to be written to ta text file, since the logs are empty.
I didn't check the error events until today. Running that script placed a file on my desktop (I've attached it below)but the clear the events log didn't place any file on my desktop yesterday nor today. BTW I waited to check the error events until after I had rebooted and not immediately after the events log like you mentioned.

The error log shows that there is an issue with my printer. I went to device manager and found my printer under "Other Devices." The driver status says:
The drivers for this device are not installed. (Code 28)
There is no driver selected for the device information set or element.
To find a driver for this device, click Update Driver.

I tried updating it but it said that it could not find my driver. I went directly to HP and found that the driver comes in a file containing the install software for the printer. I already have that exact file on my computer. Opening the file doesn't give me the option to install just the driver. I tried printing something right now and it won't let me. I find this very strange because I printed something out about an hour ago. :\

Current internet speed 1222


Attached Thumbnails
ISP says computer to blame for slow internet-xps435mt-back-800-01.jpg  
Attached Images
ISP says computer to blame for slow internet-ethernet.jpg 
Attached Files
File Type: txt CRITICALandERROREVENTS.TXT (27.0 KB, 2 views)
My System SpecsSystem Spec
16 Jul 2012   #58
kiddo

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by F5ing View Post
Realtek

I'm not sure they're for your exact model, but they've definitely made some recent updates for models that seem to be at least closely related to yours. Use the tools on that page for finding any updates for your specific model.

If your network adapter is integrated into the motherboard I think it would be best to check out the Dell site (which I see apparently has nothing for your model). If you enter your Service Tag you may get better results than I did.

Only other things I can think of right now is checking the BIOS settings that relate to the network adapter or reseating an add-on NIC (observing proper precautions for opening your case).
My current driver was from that link that you provided. Dell had an older driver available. I downloaded it just to see what would happen and it didn't make any difference. But before downloading, I uninstalled and reinstalled the other driver. As you probably already guessed, it didn't change my situation.

I wouldn't know what to do in BIOS. I should probably just buy a new NIC. The one that I have is supposedly Win 7 compatible but I dunno...When I first got my computer, it had Vista installed but it came with a Win7 CD. I updated it right away. I don't know if this matters.
Would it be alright for my computer to have two NICs?

I just found some more information that may be useful. This is a speed test from Jan 10, 2012:
Speed Test #84841002 by dslreports.com
Run: 2010-01-10 02:07:39 EST
Download: 2980 (Kbps
)
Upload: 330 (Kbps
)
In kilobytes per second: 363.7 down 40.2 up
Boost: 2980
Latency: 61 ms
Tested by server: 3 flash
User: anonymous
User's DNS: pacbell.net
Compared to the average of 169 tests from pacbell.net:
* download is 26% better, upload is 24% worse

I upgraded to Win 7 on the 2nd of that month. The download speed is higher but still not
My System SpecsSystem Spec
16 Jul 2012   #59
F5ing

Windows 7 Ultimate x64
 
 

Even though it came with Vista I would think installing 7 wouldn't cause issues.

Quote:
I upgraded to Win 7 on the 2nd of that month. The download speed is higher but still not
Not sure what was clipped at the end of your sentence, but the rest of your post indicates you got that speed after the 7 install, and that d/l speed is close to the minimum you should expect, right?

The suggestion of going into your BIOS was simply to rule out any issues there. Not that you'll likely find anything there, but because your BIOS is always involved it's worth taking a look.

When you tested another machine at your connection, did you use the same cable your desktop uses?

Can you get hold of a NIC just for testing?

What are the ping results from your speed tests?

Can you get another report from a dslreports speedtest?
My System SpecsSystem Spec
16 Jul 2012   #60
kiddo

Windows 7 64bit
 
 

Whoops, it was supposed to say that my dl speed was faster but my upload speed was slower then. My current upload speed is 629. Yes, ATT&T said the minimum speed should be 3mgps.

Yes, I used the same cable.

I could buy a new NIC. I would prefer to buy one directly from a store just in case I need to return it. The BestBuy website is under maintenance right now so I just checked Newegg to see what they have. I'm not sure what type of NIC I need to buy.

The ping test says that I'm not pingable. My speed test says 1221.

Regarding BIOS, I will look into that tomorrow.
My System SpecsSystem Spec
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 ISP says computer to blame for slow internet




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