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#1
ISP says computer to blame for slow internet
Hello (I hope I have put this in the correct section),
Speed tests have for a long time shown that my internet is not going as fast as what I am paying AT&T. Today, I received a brand new modem (Motorola 3360) and connected it directly to my Dell desktop expecting to get a faster dsl speed (for some reason). I used dslreports to check the speed and found that my internet is still pitifully slow.
I am getting 1248 kbps of download speed, but I am paying AT&T for 6mbps.
I just got off a long call with AT&T and they basically concluded with "take your computer to a technician because there is something wrong with it."
How the agent got to this conclusion: The agent first had me directly connect my sister's laptop (also windows 7) to a phone jack in the living room. We found that the laptop was getting more than 3 mbps. We tried resetting the browser and again we got about 3.7 mbps. The agent told me that 3-6 mbps is what is expected. I then checked the laptop on my bedroom's phone jack (where my desktop is) and in my little sisters room. The speed stayed below 4 mbps. The problem was not the phone jacks apparently. But i was more concerned about my measly 1248 kbps on my desktop. Back on my desktop, I reset the browser but the speed stayed exactly the same. Finally, he had me pull up my modems' info page (192.168.1.254). On the connection info page, he pointed out that it says I'm connected at 6016 kbps (downstream). "You see," he said, "your modem is receiving that speed." I'm not a tech savvy person, so there wasn't much else for me to say. The man said that my computer (and programs) are likely to blame for such slow internet speed. My sister's laptop was going faster afterall.
The agent let me know that AT&Ts tech support could take a look at my computer for $50 and I said no thanks. I'm hoping someone here can help me out.
What can I do to make my connection faster? It really hurts to be paying for 8 mbps and only getting >1 mbps.