New
#1
Cannot open PDFs from a specific network folder / must copy to desktop
Very strange problem that has our IT staff stumped:
In one particular network drive I cannot open any PDFs.
* PPT - opens fine
* JPG/TIFF/etc - opens fine
* DOC - opens fine
* XLS - opens fine
* ACCDB - opens fine
* PDF - Acrobat Reader opens and then I get a pop-up "Error: Access denied."
To open any PDF I have to drag it from the network folder onto my desktop and open it from there.
I can open PDFs from any OTHER network folder; it's just one specific path and subdirectories thereof where they won't open. Doesn't matter which office computer I use, I get the same error anywhere. I have R/RX/W/M (everything but full control) on the network folder. Same permissions as everyone else in my office.
IT has
* Reinstalled Acrobat reader (no help).
* Disabled offline files (no help because I didn't even know what that feature was for and never used it.)
* Double-checked permissions on the directory.
Any idea what we're missing here? Thanks!