Quote: Originally Posted by coreen0130
I was actually going to do that about 6 hours ago BUT lol I have a pre installed version of windows and when I contacted HP they told me I can not set my computer from factory settings myself that they had to do it and they wanted to charge me $199.00 so at this point I am screwed. I dont have the money to spend on computer repair and wish i can find a way to do myself
You should tell HP that you will require an OEM copy of what ever version of Windows 7 is installed on your system. Though you could try doing the system restore without it.
You have already paid for this copy when you purchased your machine and most any OEM with any credibility would or should send you this copy free of charge, in fact it should have been included when you purchased the machine. The actual Windows key will be printed somewhere on your HP machine. In many cases there is an image of the original installation somewhere on your OEM hard drive.
There are also other legal means of obtaining a copy of Windows 7 "Home Premium?", though it usually involves downloading it from a third party.
In either event you should think about backing up anything important
on that machine to another hard drive or a DVD.