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Windows 7: Wireless devices can see network but not connect

31 Jul 2012   #1

Windows 7 Home Premium 32 bit
 
 
Wireless devices can see network but not connect

Hi, i am new to this forum and am having difficulty in getting a wireless connection to my Netgear DG834GUv5 wireless modem/router.

5 days ago my 2 laptops running windows 7 and 2 iphones could all connect to the wireless network and onto the web. Now all of them can see the home network mark100 but not connect.

The laptops get to the part wher you add the password but then still gail to connect.

The iphones (which i do not want help with) can see the network but again try to connect but are unable to.

My warranty has expired on the router and they want me to pay for an extended warranty, which i would rather not do considering i believe this has happended before to me and was fixed quite easily, i just cant remember how.

As all 4 devices will not connect I assume its a modem/router fault

I look forward to any advice

My System SpecsSystem Spec
.

31 Jul 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by Padge View Post
Hi, i am new to this forum and am having difficulty in getting a wireless connection to my Netgear DG834GUv5 wireless modem/router.

5 days ago my 2 laptops running windows 7 and 2 iphones could all connect to the wireless network and onto the web. Now all of them can see the home network mark100 but not connect.

The laptops get to the part wher you add the password but then still gail to connect.

The iphones (which i do not want help with) can see the network but again try to connect but are unable to.

My warranty has expired on the router and they want me to pay for an extended warranty, which i would rather not do considering i believe this has happended before to me and was fixed quite easily, i just cant remember how.

As all 4 devices will not connect I assume its a modem/router fault

I look forward to any advice
In these types of cases it's required that you reset the modem/router using the reset button or you can try unplugging the unit for ten minutes.

After that you will need to go through the router's set up page and type in the required settings like SSID, wireless password, type of security and encryption, which should be WPA2 and AES.
My System SpecsSystem Spec
31 Jul 2012   #3

Win 7 Ultimate (64-bit), Win 8 (64-bit)
 
 

Try a simple reboot (power off/on) of the router before you do a reset. If a reboot doesn't do the trick then consider a reset.
My System SpecsSystem Spec
.


31 Jul 2012   #4

Windows 7 Home Premium 32 bit
 
 

Hi, I tried the on/off and that didnt work, then I tried the reboot to factory default by pressing the 2 black buttons on the top of the unit and then going to router set up page 10.1.1.1 and calling the new network mark 101 and keeping the original settings.

It worked

Thank you very much
My System SpecsSystem Spec
01 Aug 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by Padge View Post
Hi, I tried the on/off and that didnt work, then I tried the reboot to factory default by pressing the 2 black buttons on the top of the unit and then going to router set up page 10.1.1.1 and calling the new network mark 101 and keeping the original settings.

It worked

Thank you very much
I'm glad the reset worked for you.
My System SpecsSystem Spec
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 Wireless devices can see network but not connect





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