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Windows 7: Clearing Remote Assistance History

24 Aug 2012   #11
UsernameIssues

W7 Pro SP1 64bit
 
 

It would appear that W7 Enterprise keeps a history and other versions do not. I don't have access to that edition, so I'll have to guess. Have you tried searching the registry for one of those IP addresses?


My System SpecsSystem Spec
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24 Aug 2012   #12
TheFetch

Windows 7
 
 

Nada. I can't find any mention of any of those addresses in the registry. Thanks for the suggestion though.

-TheFetch
My System SpecsSystem Spec
24 Aug 2012   #13
UsernameIssues

W7 Pro SP1 64bit
 
 

You can change your file search options to always search file contents - then unhide everything and start a search for one of the IPs for your entire hard drive --- then go home for the day :-)
My System SpecsSystem Spec
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24 Aug 2012   #14
TheFetch

Windows 7
 
 

So, was able to figure it out (actually, I found someone in the office with the same problem). Here's the solution for anyone that ever runs in to it. In C:\Users\(user name)\AppData\Local , there is a file labeled RAExpertHistory.xml . If you open it in notepad and remove everything between <RAINVITATIONCOLL>!***CRAP TO DELETE***!</RAINVITATIONCOLL> (it could be quite long), your'e good to go. Thanks again everybody !
My System SpecsSystem Spec
24 Aug 2012   #15
UsernameIssues

W7 Pro SP1 64bit
 
 

Glad you found it. Thanks for posting the solution.

For others that stumble across this thread:
That file is created on other editions of W7 (and Vista too) - if you use that switch at start up.
:-)
My System SpecsSystem Spec
05 Jun 2015   #16
ChrisFrank

Windows 7 Enterprise x64
 
 
Found the xml file responsible

It is called RAExpertHistory.xml it is under C:\Users\username\AppData\Local. Clearing the file clears the history.
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 Clearing Remote Assistance History




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