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Windows 7: Clearing Remote Assistance History


14 Aug 2012   #1

Windows 7
 
 
Clearing Remote Assistance History

Hello all. I'm looking for a bit of help. I work on a Help Desk and we all use remote assistance a ton! This presents a bit of a problem as the history list keeps expanding. While the history list can be a decent feature, I really don't need to see connections from several days ago. Is there any way to clear this history. Again, this is Remote Assistance, NOT Remote Desktop Connection. Any help would be appreciated.

-TheFetch

My System SpecsSystem Spec
.

14 Aug 2012   #2

Windows 7 Home Premium x64 SP1
 
 

Have you tried deleting the remote assistance logs in your my documents ?
My System SpecsSystem Spec
14 Aug 2012   #3

Windows 7
 
 

Thanks for the reply. That doesn't seem to do it.

-TheFetch
My System SpecsSystem Spec
.


16 Aug 2012   #4

Windows 7
 
 

Anybody else ?

-TheFetch
My System SpecsSystem Spec
16 Aug 2012   #5

W7 Pro SP1 64bit
 
 

Welcome to the Seven Forums.

At the risk of sounding dumb: where do you see the history for Remote Assistance (RA)?

Can you provide a screenshot & the steps that you used to get there?
Screenshots and Files - Upload and Post in Seven Forums
Block out whatever info you don't want to be public.

I fired up two virtual machines on one host computer and connected between them using RA.
From Windows 7 Professional, I tried:
Invite someone... > Save this invitation as a file
Invite someone... > Use Easy Connect
Help someone... > Use an invitation file
Help someone... > Use Easy Connect
I did not have an e-mail program installed, so I could not test those steps.
I was connecting to Windows 7 Home Premium.

After many connections, I don't see a history, but my guess is that they are stored in the registry - like many other "MRU" lists.
My System SpecsSystem Spec
23 Aug 2012   #6
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello TheFetch, and welcome to Seven Forums.

Sorry for the late reply, but I found this may help with what you are after.

How to Remove Entries from the Remote Desktop Connection Computer Box
My System SpecsSystem Spec
24 Aug 2012   #7

W7 Pro SP1 64bit
 
 

@Brink,
RA, not RDC/RDP.


Quote   Quote: Originally Posted by TheFetch View Post
...Again, this is Remote Assistance, NOT Remote Desktop Connection. Any help would be appreciated....
I never could find any history to be cleared in Remote Assistance on Windows 7.
My System SpecsSystem Spec
24 Aug 2012   #8

Windows 7
 
 

Sorry for taking so long to reply. Here's a screenshot of the window. @Brink; I wish it was that easy. That's for remote desktop. Not remote assistance. Nice try though.

-TheFetch


Attached Thumbnails
Clearing Remote Assistance History-remote-assistance.png  
My System SpecsSystem Spec
24 Aug 2012   #9

W7 Pro SP1 64bit
 
 

Thx for the screenshot.
When you start a session, what steps do you take?
e.g Invite someone... > Use Easy Connect

BTW, what edition of Windows 7 are you using? Enterprise?
My System SpecsSystem Spec
24 Aug 2012   #10

Windows 7
 
 

This is for Windows 7 Enterprise. The shortcut used has a target of "%windir%\system32\msra.exe /offerra"
My System SpecsSystem Spec
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 Clearing Remote Assistance History




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