Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Clearing Remote Assistance History

14 Aug 2012   #1
TheFetch

Windows 7
 
 
Clearing Remote Assistance History

Hello all. I'm looking for a bit of help. I work on a Help Desk and we all use remote assistance a ton! This presents a bit of a problem as the history list keeps expanding. While the history list can be a decent feature, I really don't need to see connections from several days ago. Is there any way to clear this history. Again, this is Remote Assistance, NOT Remote Desktop Connection. Any help would be appreciated.

-TheFetch


My System SpecsSystem Spec
.

14 Aug 2012   #2
Grego86

Windows 7 Home Premium x64 SP1
 
 

Have you tried deleting the remote assistance logs in your my documents ?
My System SpecsSystem Spec
14 Aug 2012   #3
TheFetch

Windows 7
 
 

Thanks for the reply. That doesn't seem to do it.

-TheFetch
My System SpecsSystem Spec
.


16 Aug 2012   #4
TheFetch

Windows 7
 
 

Anybody else ?

-TheFetch
My System SpecsSystem Spec
16 Aug 2012   #5
UsernameIssues

W7 Pro SP1 64bit
 
 

Welcome to the Seven Forums.

At the risk of sounding dumb: where do you see the history for Remote Assistance (RA)?

Can you provide a screenshot & the steps that you used to get there?
Screenshots and Files - Upload and Post in Seven Forums
Block out whatever info you don't want to be public.

I fired up two virtual machines on one host computer and connected between them using RA.
From W7 Professional, I tried:
Invite someone... > Save this invitation as a file
Invite someone... > Use Easy Connect
Help someone... > Use an invitation file
Help someone... > Use Easy Connect
I did not have an e-mail program installed, so I could not test those steps.
I was connecting to W7 Home Premium.

After many connections, I don't see a history, but my guess is that they are stored in the registry - like many other "MRU" lists.
My System SpecsSystem Spec
23 Aug 2012   #6
Brink
Microsoft MVP

64-bit Windows 10 build 10122
 
 

Hello TheFetch, and welcome to Seven Forums.

Sorry for the late reply, but I found this may help with what you are after.

How to Remove Entries from the Remote Desktop Connection Computer Box
My System SpecsSystem Spec
24 Aug 2012   #7
UsernameIssues

W7 Pro SP1 64bit
 
 

@Brink,
RA, not RDC/RDP.


Quote   Quote: Originally Posted by TheFetch View Post
...Again, this is Remote Assistance, NOT Remote Desktop Connection. Any help would be appreciated....
I never could find any history to be cleared in Remote Assistance on W7.
My System SpecsSystem Spec
24 Aug 2012   #8
TheFetch

Windows 7
 
 

Sorry for taking so long to reply. Here's a screenshot of the window. @Brink; I wish it was that easy. That's for remote desktop. Not remote assistance. Nice try though.

-TheFetch


Attached Thumbnails
Clearing Remote Assistance History-remote-assistance.png  
My System SpecsSystem Spec
24 Aug 2012   #9
UsernameIssues

W7 Pro SP1 64bit
 
 

Thx for the screenshot.
When you start a session, what steps do you take?
e.g Invite someone... > Use Easy Connect

BTW, what edition of W7 are you using? Enterprise?
My System SpecsSystem Spec
24 Aug 2012   #10
TheFetch

Windows 7
 
 

This is for Windows 7 Enterprise. The shortcut used has a target of "%windir%\system32\msra.exe /offerra"
My System SpecsSystem Spec
Reply

 Clearing Remote Assistance History




Thread Tools





Similar help and support threads
Thread Forum
need help clearing folders - history
This is a bit weird issue, I've been facing for over a long period of time. When I open any folder, My Computer ... Upon clicking drop down box, I get to see just 3 links in explorer menu. 1. Control Panel 2. D:\ 3. while another one is for a folder under D:\ which I had deleted more than...
General Discussion
Clearing browsing history?
Is there any way to look at the browsing history after it has been cleared and deleted in internet options?
Browsers & Mail
Windows 7 Remote Assistance History listing.
My apologies if this is in the incorrect location. When using Remote assistance in windows 7 it shows a list(albeit a small one) of past addresses(ip or computername) that you have logged into. Problem is it is numeric/alphabetic order. Is there a registry setting I can change so it will...
Network & Sharing
Clearing my browser history
Is there a way to set up a feature to automatically clear my browsing history? Not sure if windows does that of is my Firefox would do that. thanks
Browsers & Mail
Using Remote Desktop instead of Remote Assistance for remote helpdesk?
Hi I know there are other products out there, like vnc, ultravnc, teamviewer etc etc, but really nothing beats the sheer speed of remote desktop, it's like sitting in front of the actual computer. I also know about Remote Assistance built into Windows 7. I would like to use remote desktop...
Network & Sharing
Clearing search history.
I can't think of a relevant section so i'll put it here. http://img340.imageshack.us/img340/1862/searchz.jpg How can I clear this search history? Thanks
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:47.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App