Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Internet connection regularly cutting out

17 Aug 2012   #1
hb1547

Windows 7 Professional x64
 
 
Internet connection regularly cutting out

Lately the computers in my house have been having an issue maintaining a stable Internet connection. Our setup is the typical cable modem -> wireless router -> computers. We can connect to the wireless network no problem (always with the "Internet Access" icon as well), but typically pages cut in and out. This will happen once or twice a day out of nowhere, and last for a while.

The cable modem lights indicate nothing unusual. Resetting the wireless router doesn't seem to make a difference. I've picked an optimal channel. I'll be trying plugging an ethernet cable into the router later today to see if that works.

I'm not sure if it's the router or the cable modem causing the issue, or sure how to determine which it is. I don't mind buying a new one of either, but I'd rather not buy both

Any suggestions on how to proceed?


My System SpecsSystem Spec
.
17 Aug 2012   #2
DMHolt57

 
 

It sounds like you have interference from cordless phones or neighbors. Try the Xirrus gadget to show you whats up with the neighbors, it will show what channels they are using so you can pick a clean channel. Get the router positioned as high and as far from walls or windows as possible, and no phone base close to the router.
My System SpecsSystem Spec
17 Aug 2012   #3
hb1547

Windows 7 Professional x64
 
 

I used inSSIDer to pick a good channel already, and the router is well-positioned. It's possible there's other background but I'm not sure how to check for it.
My System SpecsSystem Spec
.

17 Aug 2012   #4
DMHolt57

 
 

Do you have the power saving features of your router turned on? Check both, router and adapter, turn off power saving.
My System SpecsSystem Spec
17 Aug 2012   #5
hb1547

Windows 7 Professional x64
 
 

I've already turned off power saving settings on my adapter. The router doesn't have any settings, so far as I can tell.
My System SpecsSystem Spec
20 Aug 2012   #6
hb1547

Windows 7 Professional x64
 
 

Any other ideas?
My System SpecsSystem Spec
20 Aug 2012   #7
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by hb1547 View Post
Any other ideas?
What type of security and encryption are you using for the wireless connection?

Channel selection is probably more complicated than you think as many of the channels overlap so just choosing one that the neighbors aren't using won't always solve the problem, I'd have to see the insider read out myself.
My System SpecsSystem Spec
20 Aug 2012   #8
hb1547

Windows 7 Professional x64
 
 

Wpa2-psk.

I'll add that this has been a recent development. No real settings have been changed on the router in the last two years, aside from when i changed the channel recently to try to fix the dropouts.
My System SpecsSystem Spec
20 Aug 2012   #9
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by hb1547 View Post
Wpa2-psk.

I'll add that this has been a recent development. No real settings have been changed on the router in the last two years, aside from when i changed the channel recently to try to fix the dropouts.
Ok WPA2 is good but which encryption, AES or TKIP?

I'd have to see the insider or Xirrus read out in order to help with channel selection.
My System SpecsSystem Spec
20 Aug 2012   #10
hb1547

Windows 7 Professional x64
 
 

I'm using AES. Here's the inSSIDer graph of channels:



I'm "YOUR_TEARING_ME_APART_LISA" (I'm not the one who can't spell...).
Our router uses two channels, a primary and secondary as I understand. The primary is the one I set (I picked 8), and the secondary is automatically set to be 4 below or 4 above (so now the secondary is 4).

The signal is weaker than some of the others, but this is because I'm in the back room of the house, farthest from the router. The relatively weaker signal hasn't been much of an issue before.
My System SpecsSystem Spec
Reply

 Internet connection regularly cutting out




Thread Tools




Similar help and support threads
Thread Forum
regularly losing connection to workgroup W7
hello - my computer is a dell laptop Vostro13 with preloaded W7 32 bit. I regularly lose my connection to the workgroup while all 4 other computers do not. i have shortcuts direct to various machines that fail. i can sometimes restart the network by going into the my network places section and it...
Network & Sharing
Internet cutting in and out on my laptop
I bought a "new" laptop off amazon in September 2014 with Windows 7 on it and I use it at my university and I use it at home. I have no problems getting my Wi-Fi at home to work its always at school like for say I will turn on my laptop at school and it refuses to connect automatically even when...
Network & Sharing
Internet connection cutting out when streaming
The facts: Recently I've gotten a new modem and router and ever since I have been experiencing internet disconnections randomly while watching things on different streaming sites (twitch.tv, netflix, hulu, hbogo, etc). The disconnect will sometimes occur during file downloads or while watching...
Network & Sharing
Wireless regularly loses connection
This started happening recently, right after I started using a LAN cable from my router to my laptop. When I decide to use wireless, the connection regularly drops (the network icon and status are showing it's still connected though). Diagnosing it via Windows Network Diagnostic usually fixes the...
Network & Sharing
Internet keeps cutting out
So I updated my network drivers less then a week ago to the latest drivers on realteks site: Realtek and ever since then my internet cuts out from time to time, sometimes its once a day, sometimes its three times in an hour; and its the entire internet when it happens, web, AIM, games, Vent all go...
Network & Sharing
Wireless connection cutting
Hey! So, I'm posting this because I got sick & tired of this. I read about it on the internet and it seems that Windows 7 has some problems with WPA2. My connection might cut all of sudden and my router will report error in authentication. Also, Windows will show "Attempting to authenticate". Is...
Network & Sharing


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:37.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App