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Windows 7: Laptop connects to wireless router but with no internet access

19 Aug 2012   #11
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by redeggs View Post
I'm fairly certai the issue is caused by the Network Interface Card now, but is this a problem I can solve from the desktop or will I need to take in for repairs somewhere? I have three devices under my Network adapter folder in the Device Manager:

-Broadcom NetLink (TM) Gigabit Ethernet
-Dell Wireless 1397 WLAN Mini-Card
-Microsoft Virtual WiFi Miniport Adapter
Can you try disabling the Microsoft Virtual WiFi Miniport Adaptor in Device Manager.

After that save the file below, unzip and run the reset file, this will fix any problems related to the network stack.




Attached Files
File Type: zip IPResetALL.zip (33.6 KB, 229 views)
My System SpecsSystem Spec
.
19 Aug 2012   #12
redeggs

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by chev65 View Post
Quote   Quote: Originally Posted by redeggs View Post
I'm fairly certai the issue is caused by the Network Interface Card now, but is this a problem I can solve from the desktop or will I need to take in for repairs somewhere? I have three devices under my Network adapter folder in the Device Manager:

-Broadcom NetLink (TM) Gigabit Ethernet
-Dell Wireless 1397 WLAN Mini-Card
-Microsoft Virtual WiFi Miniport Adapter
Can you try disabling the Microsoft Virtual WiFi Miniport Adaptor in Device Manager.

After that save the file below, unzip and run the reset file, this will fix any problems related to the network stack.
I did all of this, but there was no change.
My System SpecsSystem Spec
19 Aug 2012   #13
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by redeggs View Post
Quote   Quote: Originally Posted by chev65 View Post
Quote   Quote: Originally Posted by redeggs View Post
I'm fairly certai the issue is caused by the Network Interface Card now, but is this a problem I can solve from the desktop or will I need to take in for repairs somewhere? I have three devices under my Network adapter folder in the Device Manager:

-Broadcom NetLink (TM) Gigabit Ethernet
-Dell Wireless 1397 WLAN Mini-Card
-Microsoft Virtual WiFi Miniport Adapter
Can you try disabling the Microsoft Virtual WiFi Miniport Adaptor in Device Manager.

After that save the file below, unzip and run the reset file, this will fix any problems related to the network stack.
I did all of this, but there was no change.
Have you tried to update the driver for this connection?

Do you have iTunes installed on this system?

What type of security and encryption are you using, should be WPA2 security with AES encryption.

According to the ipconfig you should be online.
My System SpecsSystem Spec
.

19 Aug 2012   #14
mrhiab

Windows 7 Ultimate x64
 
 

-Broadcom NetLink (TM) Gigabit Ethernet is where you plug into.
-Dell Wireless 1397 WLAN Mini-Card is the WIFI adapter
-Microsoft Virtual WiFi Miniport Adapter is the Windows 7 Adapter for WIFI
Since you have no connectivity I think the NIC is toast.

I would just go purchase a Wireless usb adapter and connect through that. Taking it in to a shop could be rather pricey but it's up to you. Over here you can get one for around $20 CAD

Just as a reference
My System SpecsSystem Spec
19 Aug 2012   #15
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Actually the Msoft virtual adaptor is only used for sharing the wireless connection and tends to cause connection problems on a regular basis when it's enabled.

I would not give up on the adaptor until after restoring the system using system restore, or restoring from a previous system image or worst case try reinstalling the Op system as I seriously doubt the onboard NIC just went bad.
My System SpecsSystem Spec
19 Aug 2012   #16
Nick F

Windows 7 Home Premium 64 bit
 
 

Firstly I want to apologise in advance for piggy-backing off this thread but I'm experiencing the exact same problems and no real idea how to fix it.

All other devices can connect to the network with ease (posting this message from my Father's laptop) but my Dell XPS 17 refuses to gain any internet access despite being connected to my network.

Had the laptop for just over a couple of months and everything (connection-wise) was working fine up until last night. Its very odd.

I have managed to get the following information but have no idea what any of it really means:


Windows IP Configuration

Host Name . . . . . . . . . . . . : Nick-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
Physical Address. . . . . . . . . : 74-E5-0B-BD-B2-75
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 74-E5-0B-BD-B2-75
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
Physical Address. . . . . . . . . : 74-E5-0B-BD-B2-74
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5c61:5560:fce6:a8db%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 19 August 2012 15:22:13
Lease Expires . . . . . . . . . . : 20 August 2012 15:51:02
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 242541835
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-87-BF-6C-5C-F9-DD-42-23-62
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{504E35AD-3966-431F-A3E2-CB2BB0A4DCF6}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{700B801A-68CD-435F-A084-DB90AF2EBE34}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{0D69A9D8-056A-49C1-90DD-DAA0F864DE11}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Ping request could not find host yahoo.com. Please check the name and try again.


Anyone got any idea what could be going wrong. Any help anyone can provide would be greatly appreciated!



Cheers
My System SpecsSystem Spec
19 Aug 2012   #17
redeggs

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by chev65 View Post
Quote   Quote: Originally Posted by redeggs View Post
Quote   Quote: Originally Posted by chev65 View Post

Can you try disabling the Microsoft Virtual WiFi Miniport Adaptor in Device Manager.

After that save the file below, unzip and run the reset file, this will fix any problems related to the network stack.
I did all of this, but there was no change.
Have you tried to update the driver for this connection?

Do you have iTunes installed on this system?

What type of security and encryption are you using, should be WPA2 security with AES encryption.

According to the ipconfig you should be online.
I have updated the drivers on all of the Network adapters.

I do have iTunes installed, and it has been telling me that something like iTunes Helper 7 was faulty and the iTunes needed to be reinstalled, but I just assumed it was unrelated.

There's apparently no security but a WEP encryption type (I didn't set up the network though).
My System SpecsSystem Spec
19 Aug 2012   #18
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by redeggs View Post
Quote   Quote: Originally Posted by chev65 View Post
Quote   Quote: Originally Posted by redeggs View Post

I did all of this, but there was no change.
Have you tried to update the driver for this connection?

Do you have iTunes installed on this system?

What type of security and encryption are you using, should be WPA2 security with AES encryption.

According to the ipconfig you should be online.
I have updated the drivers on all of the Network adapters.

I do have iTunes installed, and it has been telling me that something like iTunes Helper 7 was faulty and the iTunes needed to be reinstalled, but I just assumed it was unrelated.

There's apparently no security but a WEP encryption type (I didn't set up the network though).
Ok first, most every Windows 7 driver needs to use WPA2 security with AES encryption, you will need to go into your routers wireless settings to ensure those settings are correct. You will also need to make those changes in the wireless profile in Windows for this connection. Just go to the Network and Sharing Center, right side under Manage Wireless Connections, make adjustments to the wireless profile there.

As for the iTunes, iTunes installs a network interface that causes problems on Windows systems on a regular basis, it's called Bonjour and you will want to disable the service in Windows services. You can get there by typing services.msc in the run box.

Let me know these two adjustments have any effect on the connection problem.
My System SpecsSystem Spec
19 Aug 2012   #19
redeggs

Windows 7 Home Premium 64bit
 
 

The problem is solved now, and I'm not really sure why! I tried resetting it one last time, and then my computer installed some random updates and the internet seems to function fine now. I'm a bit confused as to why it did this, considering I checked to see if I was missing any updates, but I won't look a gift horse in the mouth!

Thank you for the help.
My System SpecsSystem Spec
19 Aug 2012   #20
Nick F

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by redeggs View Post
The problem is solved now, and I'm not really sure why! I tried resetting it one last time, and then my computer installed some random updates and the internet seems to function fine now. I'm a bit confused as to why it did this, considering I checked to see if I was missing any updates, but I won't look a gift horse in the mouth!

Thank you for the help.
Hey mate, how did you sort it out?

What exactly did you do, I'm useless with computers and fear without help I'm buggered.
My System SpecsSystem Spec
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 Laptop connects to wireless router but with no internet access




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