Website not loading in Windows 7 home computer...

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  1. Posts : 65
    Windows 7 64 bit
       #1

    Website not loading in Windows 7 home computer...


    I've got a bit of a poser I thought I would throw out there for you Windows 7 intelligentsia.

    I recently migrated my website to a new webhost. After waiting for the DNS re-propagation period to run its course, I soon discovered that although I could load the website without issue at my workplace (Macintosh) I was unable to bring it up on my computer at home. After a bit of back and forth with the techs at the webhost, it eventually became obvious that the problem must be on my end somewhere.

    I am using Windows 7 Pro 64 bit. I have flushed the DNS cache several times, cleared cache and cookies in several different browsers, rebooted modem and computer several times but still my website refuses to load. When I run the ping command and traceroute command the request times out immediately on the ping command and eventually does so on the traceroute command. One thing odd I have noticed is that when I ping the website from home it is pinging the wrong IP address (I am using the domain name when I run the command) whereas it pings the correct IP from work.

    Strangely enough when I launch Win 7's Virtual XP mode and open a browser in it and type in my website it opens with no problem! To say the least I am stumped and I was wondering if anyone could tell me what is going on and what I need to do to get the website to open on the Win 7 side.

    One thing I should add is that prior to the move I changed from a dedicated IP to a shared one. I don't know if this is playing a part in what I'm seeing or not. It still doesn't explain why it loads in my virtual XP mode though.

    Any thoughts?
      My Computer


  2. Posts : 4
    Windows 7 Ultimate x64
       #2

    Have you thought about creating a new user account profile and testing it then?

    Also, what is the website? I notice you didn't list it in your original post.
      My Computer


  3. Posts : 65
    Windows 7 64 bit
    Thread Starter
       #3

    The website is superlather.com.

    No I've not given any thought to creating a new user account. Particularly since it loads in my XP mode. I suppose I could try it though just to see.
      My Computer


  4. Posts : 2,298
    Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
       #4

    Have you tried a different DNS server? Typically ISP DNS servers are normally the last to pick up new records.

    Also have you edited the HOSTS file at all? If so please remove any entries in it as this will override any DNS requests

    Josh :)
      My Computer


  5. Posts : 65
    Windows 7 64 bit
    Thread Starter
       #5

    I forgot to mention the hosts file! No I haven't altered that although it was one of the things I checked early on.

    I could try a different DNS server but there is still that niggling problem of it loading in the Win 7's XP mode which is using the servers I've always used.
      My Computer


  6. Posts : 2,298
    Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
       #6

    True, that is something I have been thinking of. If you are confident that your DNS servers are not the issue then temporarily disable any firewall or A/V applications you have and temporarily test the connection.

    If that yields no results then boot your machine into Safe Mode with Networking to find help find the troublesome process however the only possible application that would be specific on one website I can think of is a firewall program.

    Josh :)
      My Computer


  7. Posts : 65
    Windows 7 64 bit
    Thread Starter
       #7

    I will try some of these suggestions when I get home in the hopes of solving the mystery.

    Any ideas as to how the virtual XP mode is able to overleap all of these hurdles and go its merry way?
      My Computer


  8. Posts : 4,566
    Windows 10 Pro
       #8

    Xp mode uses a virtual network adapter with its own (Default) settings. Its completely separated from the OS windows 7.
    This is why xp mode worked, and your machine won't. You will probably see it under network adapter settings. Virtual adapter.
    mjl1297 said:
    One thing I should add is that prior to the move I changed from a dedicated IP to a shared one. I don't know if this is playing a part in what I'm seeing or not. It still doesn't explain why it loads in my virtual XP mode though.
    This is probably what it is. Something is not calling out correctly.
    It's defiantly something up with your settings somewhere.
    I would suggest the host file, but this has already been talked about. Have you tried uninstalling your network adapter and reinstalling it? Reverting to default connection settings?
    IS it just your website that will not load? Hardware firewall? Software firewall somehow blocking it?
      My Computer


  9. Posts : 65
    Windows 7 64 bit
    Thread Starter
       #9

    Well that's good to know about the XP mode.

    No I haven't tried reinstalling my network adapter. As far as I know it is just my website. I haven't altered any firewall settings and prior to the move everything loaded correctly.
      My Computer


  10. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #10

    Click here DDS

    Click on Download Now button

    When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

    Double click the DDS icon on the Desktop then click the Run button to run the tool.

    Place a check next to attach.txt and click Start . When done, DDS will open two logs
    • DDS.txt
    • Attach.txt


    Save two logs onto your desktop and upload them with your reply

    How To Upload a File
    Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
      My Computer


 
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