| Windows 7: Desktop connects to wireless network, but not to Internet |
20 Aug 2012
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| | Windows 7 Home premium 64 bit 3 posts |
Desktop connects to wireless network, but not to Internet I have a Dell XPS 8300 (running Windows 7 Home Premium) that has lost Internet access. It was fine until yesterday. It shows that it's connected to my home wireless network, but cannot acces the Internet. All our other computers (desktops, laptops & iPad - all running different OS) are able to connect.
I checked the network card, using the Windows Device Manager, and it shows that it is "working properly" and that there are no conflicting devices. What should I do next? | My System Specs |
| System Manufacturer/Model Number Dell XPS 8300 OS Windows 7 Home premium 64 bit CPU i-7 2600 Memory 8 GB Graphics Card yes Sound Card yes |
20 Aug 2012
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| | Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1 541 posts Houston, Texas |
Open network and sharing center>manage wireless networks. Then right click your network and press "remove network" This will not affect your network in any way, it's just deleting the saved info on your computer about your network. Then try reconnecting to the wireless network, and when asked between home, public, or business make sure to select "home". Please reply, on how that goes. | My System Specs | | Computer type Laptop System Manufacturer/Model Number Gateway Nv53U *LAPTOP* OS Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1 CPU AMD Athlon(tm) II Dual-Core M300 Motherboard Gateway SJV50TR Memory (X2) 2GB DIMM1 DDR-2 Graphics Card ATI Mobility Radeon HD 4200 Series Sound Card (1) ATI HDMI Audio (2) High Definition Audio Device Monitor(s) Displays 1024 x 768 x 32 bits (4294967296 colors) @ 60 Hz Screen Resolution 1024 X 768 Mouse Logitech M305 Hard Drives (1) WDC WD3200BEVT-22ZCT0 ATA Device (320 GB) (2) TOSHIBA TransMemory USB Device (16GB USB) Internet Speed 6 mbps Other Info I Do not have the best laptop / computer, but i do not have the knowledge to build a better one, nor the money to buy a better one:( |
20 Aug 2012
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| | Windows 7 Ultimate x64 64 posts |
Do you have Mcafee A/V by chance?...recent update is causing a lot of this I've been told | My System Specs | | System Manufacturer/Model Number Unforgiven!! OS Windows 7 Ultimate x64 CPU AMD X6 1090T Motherboard ASUS m4a79xtd evo Memory 16 Gig Kingston HyperX Graphics Card Saphire Radeon 6700 Sound Card O/B Monitor(s) Displays 23" Acer 19"Acer Screen Resolution 1920x1080 Native Keyboard Razer Black Widow Ultimate Mouse Razer D/A 3500dpi PSU OCZ 650 watt 80+ Modular Case Cooler Master 690 Basic Cooling Cooler Master Hyper 212+ Push/Pull Hard Drives M4 64 Gig SSD
W/D Cav Black 1 T/B
W/D Scorpio Blue 500 Gig X2 Internet Speed Meh...it's okay |
20 Aug 2012
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| | windows 7 home premium 62 bit 1 posts |
I hoped online to troubleshoot the EXACT same issue i recently encountered. It started Sunday morning for me. The night before my system had updated and I believe a Mcafee update was included.
Either way, after seeing Mrhiab reply regarding Mcafee, i did a system restore after trouble shooting everything else.
After doing a system restore my internet works perfect again.
I would definitely do a system restore to the last date before any type of software updates were done.
I registered for this site simply to reply to this post. Hope it was worth it! | My System Specs | | OS windows 7 home premium 62 bit |
21 Aug 2012
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| | Windows 7 Ult, Windows 8 Pro, 7,893 posts San Diego |

Quote: Originally Posted by SCFMark I have a Dell XPS 8300 (running Windows 7 Home Premium) that has lost Internet access. It was fine until yesterday. It shows that it's connected to my home wireless network, but cannot acces the Internet. All our other computers (desktops, laptops & iPad - all running different OS) are able to connect.
I checked the network card, using the Windows Device Manager, and it shows that it is "working properly" and that there are no conflicting devices. What should I do next? Besides the McAfee problem which I call sabotage. McAfee - Resolving the recent update issues with McAfee Consumer Products
Usually just resetting winsock will fix this problem. At an elevated command prompt use the following commands one at a time, hit enter after each one. netsh winsock reset catalog (reset winsock entries) netsh int ip reset reset.log hit (reset TCP/IP stack) | My System Specs | | System Manufacturer/Model Number Home built OS Windows 7 Ult, Windows 8 Pro, CPU Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHz Motherboard Evga 780i FTW Memory G.Skill PC2 9600 1200Mhz 5 5 5 15 2T Graphics Card GTX480 Sound Card Asus Xonar D2 Monitor(s) Displays HannsG Screen Resolution 1680X1050 Keyboard Logitech G15 Mouse Logitech G9 PSU ThermalTake Toughpower 1000Watt modular Case ThermalTake XaserV Cooling Xigmatek S1283 Hard Drives GSkill Phoenix Pro 120GB SSD Internet Speed T1 |
21 Aug 2012
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| | Windows 7 Home premium 64 bit 3 posts |
First - thanks for all of your replies.
Skylais: I tried disconnecting and re-connecting, but that had no effect.
Mrhaib: I do have McAfee.
1timeposter: Iwill consider the fix you suggest. I signed up due to this problem too.
chev65: I'm not too confident entering commands, but I'll keep your advice in mind.
Thanks, everyone. | My System Specs | | System Manufacturer/Model Number Dell XPS 8300 OS Windows 7 Home premium 64 bit CPU i-7 2600 Memory 8 GB Graphics Card yes Sound Card yes |
22 Aug 2012
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| | Windows 7 Home premium 64 bit 3 posts |
An update on this problem: The system reset did not work. I'm reluctant to try the winsock route until I find out more. I've read about the issues with McAfee, but I don't know for sure if or how I've been affected by it. If anyone has learned anything more definitive about this - beyond what's been in the tech press - I'd be anxious to know. Meanwhile, I'm going to try to pick the brains of some of our IT professionals at work.
Cheers,
SCFMark | My System Specs | | System Manufacturer/Model Number Dell XPS 8300 OS Windows 7 Home premium 64 bit CPU i-7 2600 Memory 8 GB Graphics Card yes Sound Card yes |
22 Aug 2012
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| | Windows 7 Ult, Windows 8 Pro, 7,893 posts San Diego |

Quote: Originally Posted by SCFMark First - thanks for all of your replies.
Skylais: I tried disconnecting and re-connecting, but that had no effect.
Mrhaib: I do have McAfee.
1timeposter: Iwill consider the fix you suggest. I signed up due to this problem too.
chev65: I'm not too confident entering commands, but I'll keep your advice in mind.
Thanks, everyone. Those are about the most basic commands you can possibly run, standard procedure and they won't hurt a thing.
In fact the winsock reset has fixed the exact problem on many occasion.
Last edited by chev65; 22 Aug 2012 at 10:05 AM..
| My System Specs | | System Manufacturer/Model Number Home built OS Windows 7 Ult, Windows 8 Pro, CPU Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHz Motherboard Evga 780i FTW Memory G.Skill PC2 9600 1200Mhz 5 5 5 15 2T Graphics Card GTX480 Sound Card Asus Xonar D2 Monitor(s) Displays HannsG Screen Resolution 1680X1050 Keyboard Logitech G15 Mouse Logitech G9 PSU ThermalTake Toughpower 1000Watt modular Case ThermalTake XaserV Cooling Xigmatek S1283 Hard Drives GSkill Phoenix Pro 120GB SSD Internet Speed T1 Desktop connects to wireless network, but not to Internet problems? All times are GMT -5. The time now is 11:18 PM. | |