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Windows 7: My connection sometimes get disconnected.

20 Aug 2012   #1
xfri

Windows 7 Home Basic 32bit
 
 
My connection sometimes get disconnected.

Why my router is sometimes disconnected it's getting annoying specially if i am playing online games, i need to turn off the router then turn it on to connect to internet again so annoying.

My router is P-660HN-T1A and it's brand new.

My old router don't disconnect like that, let's say i experience disconnected about 4 times times a day or 5 my firmware version is 3.40(UTH.1).

Even i am just downloading a file sometimes i get disconnected too.

I am using wired and my wireless is off.

Then if i am trying to fix it an error msg say the dns server isn't responding.

And my cable are working fine i did test them.


My System SpecsSystem Spec
.

20 Aug 2012   #2
mrhiab

Windows 7 Ultimate x64
 
 

Set your DNS to Goolge Public
8.8.8.8 primary
8.8.4.4 secondary
My System SpecsSystem Spec
20 Aug 2012   #3
xfri

Windows 7 Home Basic 32bit
 
 

Okay i did that. i will monitor if it still disconnect randomly. I turn off my router and restart my pc.
My System SpecsSystem Spec
.


20 Aug 2012   #4
DMHolt57

 
 

This model reportedly when using the auto setup will pick a crowded channel. Use xirrus gadget to see what channels are being used most by your neighbors and choose a different channel.
My System SpecsSystem Spec
20 Aug 2012   #5
xfri

Windows 7 Home Basic 32bit
 
 

Quote   Quote: Originally Posted by DMHolt57 View Post
This model reportedly when using the auto setup will pick a crowded channel. Use xirrus gadget to see what channels are being used most by your neighbors and choose a different channel.
Did you mean Wireless Lan>Channel Selection: Channel11 2462Mhz? I did not change anything in the setting. And my Wireless Lan is off i don't use it.
My System SpecsSystem Spec
20 Aug 2012   #6
mrhiab

Windows 7 Ultimate x64
 
 

When was your unit made this is the newest as of June 11th

Firmware as of June 11/12
My System SpecsSystem Spec
20 Aug 2012   #7
xfri

Windows 7 Home Basic 32bit
 
 

Quote   Quote: Originally Posted by mrhiab View Post
When was your unit made this is the newest as of June 11th

Firmware as of June 11/12
I think that firmware won't work because my router use customize firmware by my ISP it might brick my router.
My System SpecsSystem Spec
20 Aug 2012   #8
mrhiab

Windows 7 Ultimate x64
 
 

Have you logged in to your router to look at the diagnostics or log files to see why its dropping your connection?
My System SpecsSystem Spec
20 Aug 2012   #9
xfri

Windows 7 Home Basic 32bit
 
 

Quote   Quote: Originally Posted by mrhiab View Post
Have you logged in to your router to look at the diagnostics or log files to see why its dropping your connection?
Is this what you mean?

Logs > System Log

8/21/2012 11:46:23> netMakeChannDial: err=-3001 rn_p=806cf404
8/21/2012 11:46:23> MPOA Link Up
8/21/2012 11:46:23> SNMP TRAP 3: link up
8/21/2012 11:46:30> Configuration Change!
8/21/2012 11:46:33> DHCP client get WAN IP: 112.207.28.6
8/21/2012 11:51:20> Configuration Change!
8/21/2012 11:51:22> Last errorlog repeat 2 Times
8/21/2012 11:51:22> CPU is overloading
8/21/2012 11:51:22> Configuration Change!
8/21/2012 11:51:36> Last errorlog repeat 7 Times
8/21/2012 11:56:49> WEB Login Fail
8/21/2012 11:56:49> Last errorlog repeat 1 Times
8/21/2012 11:57:26> WEB user <adminpldt> login

Ignore the CPU is overloading it's only 6% and WEB login Fail it's me.

Diagnostic > DSL Line

[ SAR Counters ]
inPkts = 0x0000b7aa, inDiscards = 0x00000000
inF4Pkts = 0x00000000, inF5Pkts = 0x00000001
inDMATaskEnd = 0x00000000, inBufErr = 0x00000000
inCrcErr = 0x00000000
inBufOverflow = 0x00000000, inBufMaxLenErr = 0x00000000
inBufLenErr = 0x00000000, inBufDescrOV = 0x00000009
outPkts = 0x000082d9, outDiscards = 0x000000b4
outF4Pkts = 0x00000000, outF5Pkts = 0x00000001
softRstCnt = 0x00000000
inCrc10Err = 0x00000002
inMngBufOV = 0x00000000, inCcBufOV = 0x00000000
inMngBufDescrOV= 0x00000000, inCcBufDescrOV = 0x00000000
inMpoaErr = 0x00000000, inVlanHit = 0x00000000
inCcUDoneErr = 0x00000000, inCcUBDURErr = 0x00000000
outAckDiscards = 0x00000000
relative capacity occupation: 100%
noise margin upstream: 20.5 db
output power downstream: 17.3 dbm
attenuation upstream: 27.5 db
carrier load: number of bits per symbol(tone)
tone 0- 31: 00 00 00 25 67 88 89 99 99 a9 a9 88 88 67 65 53
tone 32- 63: 57 78 8a 9a bc bc bc dd dd dd cc dc cc cc bc bc
tone 64- 95: ab bb ab b2 bb bb aa aa 99 98 98 89 89 86 88 77
tone 96-127: 77 76 77 77 66 65 56 66 75 65 66 56 55 54 55 44
tone 128-159: 44 55 44 43 44 44 43 44 33 33 33 23 32 22 32 02
tone 160-191: 21 02 22 10 00 11 02 00 01 10 00 00 00 00 00 00
tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
relative capacity occupation: 100%
noise margin downstream: 3.7 db
output power upstream: 12.3 dbm
attenuation downstream: 52.0 db
carrier load: number of bits per symbol(tone)
tone 0- 31: 00 00 00 25 67 88 89 99 99 a9 a9 88 88 67 65 53
tone 32- 63: 57 78 8a 9a bc bc bc dd dd dd cc dc cc cc bc bc
tone 64- 95: ab bb ab b2 bb bb aa aa 99 98 98 89 89 86 88 77
tone 96-127: 77 76 77 77 66 65 56 66 75 65 66 56 55 54 55 44
tone 128-159: 44 55 44 43 44 44 43 44 33 33 33 23 32 22 32 02
tone 160-191: 21 02 22 10 00 11 02 00 01 10 00 00 00 00 00 00
tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
My System SpecsSystem Spec
20 Aug 2012   #10
mrhiab

Windows 7 Ultimate x64
 
 

Mine shows specifically why connections are dropped.
See what happens after changing your DNS settings.
Other than that its new and its running customized F/W by your ISP...I'd be calling them if its persists.
Might be a dud.
My System SpecsSystem Spec
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 My connection sometimes get disconnected.




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