DNS Server not responding


  1. Posts : 3
    Windows 7 x64
       #1

    DNS Server not responding


    Good afternoon,
    I have not been able to connect to the internet for several days in normal mode, although it works fine in safe mode. I had a technician here yesterday from the cable company and he was trying to help out some. I've also been reading various forums to try to find a solution but no luck yet. I have run a virus scan as well as Spybot and Malware Bytes to see if that was the problem. Some of the other solutions I've read about are confusing because I don't know what a lot of it means, and I don't want to change something without receiving some sort of direction. I consider myself somewhat tech savvy but obviously not when it comes to this! So, can anyone help? I've attached the ipconfig file. I am using a cable modem with a splitter. Let me know if you need any other info.
    Jenny

    Here is the actual error message I receive -- "Windows can't communicate with the device or resource (primary DNS server)"
    DNS Server not responding Attached Files
    Last edited by jelold; 22 Aug 2012 at 15:16. Reason: adding error message
      My Computer


  2. Posts : 3
    Windows 7 x64
    Thread Starter
       #2

    Here is the hijack this log, just in case it is helpful.
    DNS Server not responding Attached Files
      My Computer


  3. Posts : 63
    Windows 7 Ultimate x64
       #3

    Change DNS to Google public
    8.8.8.8 primary
    8.8.4.4 secondary

    Do you have McAfee A/V by chance?

    Your Default Gateway 173.217.20.1 & DHCP Server 172.24.120.114 are on 2 different networks.
    On mine they're the same address.
    Last edited by mrhiab; 23 Aug 2012 at 08:18.
      My Computer


  4. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #4

    jelold said:
    Here is the hijack this log, just in case it is helpful.
    You have a few potential problems showing up in highjack this starting with McAfee.

    Maybe you need to read about the McAfee update problem which has been causing connection problems.

    McAfee - Resolving the recent update issues with McAfee Consumer Products


    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

    This Bonjour service causes connection problems on Windows systems, you should go into Windows services and disable Bonjour. You can get there by typing services.msc into the run box.
      My Computer


  5. Posts : 3
    Windows 7 x64
    Thread Starter
       #5

    Thanks for the help! I actually kept researching since I didn't hear from anyone for a while and found the problem with the last update from McAfee. I ran the fix and I'm online!
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 19:46.
Find Us