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Windows 7: No network access with three dongle

23 Aug 2012   #1
Distant2soul

Windows 7 home premium 64 bit
 
 
No network access with three dongle

Hey there, have a new pc using the USB Internet dongle connecting to the Internet no problems. But two days ago I can not access the Internet. Dongle says there is a signal but once connected message comes up saying no network access help!!!


My System SpecsSystem Spec
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23 Aug 2012   #2
xxxdannyxxx

Windows 7 Home Premium x64 SP1
 
 

Hello Distant2soul

These can be a bit fiddly to get right. I still use a three dongle when out and about with work and come accross this from time to time. Best bet is to uninstall the modem and 3connect program from add/remove programs. (The modem will be labelled as ZTE or Huawei) and reboot.
Insert the dongle again and let it install, after its finished installing remove it again, reboot then insert it once again to finish off installing. (For some reason this method seems to work as it installs the software in 2 stages)

Just to check (don't be offended) if its a top up dongle you do have credit available don't you
If its a contract the bill is paid

Post back with any results if this doesn't work along with model number

Danny
My System SpecsSystem Spec
23 Aug 2012   #3
jamerst

Windows 7 Ultimate x64
 
 

do you have good mobile coverage in your area? some areas are blackspots for certain networks.
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23 Aug 2012   #4
Distant2soul

Windows 7 home premium 64 bit
 
 

@Danny I tried that did not work. Its a huawei e122 have it about six seven months Thing is it connected and I could use the Internet up until a few days ago. There is no ping. I did not install any new software but windows might of updated not sure. Also it works on other computers(xp) and windows seven!! I checked to see if there was any hidden USB using huawei and deleted them.
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23 Aug 2012   #5
Distant2soul

Windows 7 home premium 64 bit
 
 

@jamerst not in a black stop works fine until a few days ago. Like I said works on other computers
My System SpecsSystem Spec
26 Aug 2012   #6
Distant2soul

Windows 7 home premium 64 bit
 
 

Anyone have any ideas?
My System SpecsSystem Spec
26 Aug 2012   #7
xxxdannyxxx

Windows 7 Home Premium x64 SP1
 
 

Guess you still not got this working lets try something else.
I presume you are connecting using the 3connect software!!

Plug the dongle in, wait for the three connect software to start then disconnect and close it and try connecting through windows. In the list of available networks bottom right hand corner in the system tray there should be a dial up/ vpn network labelled 3connect or 3 uk. Try and connect using that.

No network access with three dongle-capture.png

Danny


My System SpecsSystem Spec
26 Aug 2012   #8
Distant2soul

Windows 7 home premium 64 bit
 
 

Hey thanks for the reply. I tried that before as well no joy
My System SpecsSystem Spec
27 Aug 2012   #9
Distant2soul

Windows 7 home premium 64 bit
 
 

Does any know if macafee could block the connection?
My System SpecsSystem Spec
28 Aug 2012   #10
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by Distant2soul View Post
Does any know if macafee could block the connection?
Yes it can block the connection and is now famous for doing so, if you have McAfee you need to read the link below.

You have no Internet access and/or see error messages from McAfee on your computer
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 No network access with three dongle




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