| Windows 7: Can't connect to internet through ethernet on Sky Internet |
23 Aug 2012
|
#1 | | Windows 7 Ultimate x64 Manchester |
Can't connect to internet through ethernet on Sky Internet Hi,
I have recently got my new computer and as you may have seen before I had some problems using ICS. Now that I have done some ethernet cabling so that I can use ethernet where my computer is I have another problem. My internet simply will not work. I've tried moving the router and updating drivers but still nothing.
Network Adapter: Realtek PCIe GBE Family Controller
ipconfig /all report Code: Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : James-Desktop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection 2:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter
Physical Address. . . . . . . . . : 08-00-27-00-9C-9E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d5:cf67:78fa:b9c6%16(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.185.198(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 570949671
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-40-ED-64-78-45-C4-00-FF-FD
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 78-45-C4-00-FF-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::692c:d4bd:2305:fb92%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.251.146(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 242763204
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-40-ED-64-78-45-C4-00-FF-FD
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Hamachi:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Hamachi Network Interface
Physical Address. . . . . . . . . : 7A-79-05-7E-80-B5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2620:9b::57e:80b5(Preferred)
Link-local IPv6 Address . . . . . : fe80::6085:779e:204b:6732%13(Preferred)
Default Gateway . . . . . . . . . : 5.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 461011433
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-40-ED-64-78-45-C4-00-FF-FD
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{25821AEE-E65D-490B-B57D-7432AAAA889C}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{36D7049E-5C14-40CC-AD13-A75C667C6FA5}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{ABB8EE3E-2C2D-4811-92BB-33E60B684844}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes Thanks in advance | My System Specs |
| System Manufacturer/Model Number Dell Inspiron 620 OS Windows 7 Ultimate x64 CPU Intel Core i5-2320 @ 3GHz (4 Core) Motherboard Whichever Dell supply :P Memory 8 GB Graphics Card ATI Radeon HD 6670 Sound Card Onboard HD Sound Monitor(s) Displays HP 2011x on DVI and Generic Monitor on VGA Screen Resolution 1600x900 and 1360x1024 Keyboard Logitech Internet Navigator Keyborard - Old but Good!! Mouse Logitech Comfort Wireless Mouse PSU Standard Dell Case Standard Dell Cooling Standard Dell AGAIN Hard Drives Seagate 1TB SATA HDD, 200GB Toshiba Laptop HDD and 400GB WD My Passport Portable HDD Internet Speed Slower than James May on a tricycle! Other Info New Computer :D (Also have old terrible laptop) |
24 Aug 2012
|
#2 | | Windows 7 Ultimate x64 Manchester |
| My System Specs | | System Manufacturer/Model Number Dell Inspiron 620 OS Windows 7 Ultimate x64 CPU Intel Core i5-2320 @ 3GHz (4 Core) Motherboard Whichever Dell supply :P Memory 8 GB Graphics Card ATI Radeon HD 6670 Sound Card Onboard HD Sound Monitor(s) Displays HP 2011x on DVI and Generic Monitor on VGA Screen Resolution 1600x900 and 1360x1024 Keyboard Logitech Internet Navigator Keyborard - Old but Good!! Mouse Logitech Comfort Wireless Mouse PSU Standard Dell Case Standard Dell Cooling Standard Dell AGAIN Hard Drives Seagate 1TB SATA HDD, 200GB Toshiba Laptop HDD and 400GB WD My Passport Portable HDD Internet Speed Slower than James May on a tricycle! Other Info New Computer :D (Also have old terrible laptop) |
24 Aug 2012
|
#3 | | Windows 7 Ult, Windows 8 Pro, San Diego |
Disabling the Hamachi network interface "as a test" would be my first option as it often causes connection problems in Windows.
Disabling the virtual box adaptor and only having the Ethernet connection enabled might also help. This is just to test if either of those secondary connections are causing any problems.
As it looks right now you aren't getting anything at all from the router so resetting the router is another option. | My System Specs | | System Manufacturer/Model Number Home built OS Windows 7 Ult, Windows 8 Pro, CPU Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHz Motherboard Evga 780i FTW Memory G.Skill PC2 9600 1200Mhz 5 5 5 15 2T Graphics Card GTX480 Sound Card Asus Xonar D2 Monitor(s) Displays HannsG Screen Resolution 1680X1050 Keyboard Logitech G15 Mouse Logitech G9 PSU ThermalTake Toughpower 1000Watt modular Case ThermalTake XaserV Cooling Xigmatek S1283 Hard Drives GSkill Phoenix Pro 120GB SSD Internet Speed T1 |
24 Aug 2012
|
#4 | | Windows 7 Ultimate x64 Manchester |
I disabled both the Hamachi and VM Box adapters but still no avail. I tried diagnosing the adapter and I got the following message "Local Area Connection" doesn't have a valid IP configuration. I also tried pluging the ethernet cable into my laptop and it wouldn't work on there either which suggests a problem with the router.
EDIT: Tried resetting router but still no difference | My System Specs | | System Manufacturer/Model Number Dell Inspiron 620 OS Windows 7 Ultimate x64 CPU Intel Core i5-2320 @ 3GHz (4 Core) Motherboard Whichever Dell supply :P Memory 8 GB Graphics Card ATI Radeon HD 6670 Sound Card Onboard HD Sound Monitor(s) Displays HP 2011x on DVI and Generic Monitor on VGA Screen Resolution 1600x900 and 1360x1024 Keyboard Logitech Internet Navigator Keyborard - Old but Good!! Mouse Logitech Comfort Wireless Mouse PSU Standard Dell Case Standard Dell Cooling Standard Dell AGAIN Hard Drives Seagate 1TB SATA HDD, 200GB Toshiba Laptop HDD and 400GB WD My Passport Portable HDD Internet Speed Slower than James May on a tricycle! Other Info New Computer :D (Also have old terrible laptop) |
24 Aug 2012
|
#5 | | Windows 7 Ult, Windows 8 Pro, San Diego |

Quote: Originally Posted by jamerst I disabled both the Hamachi and VM Box adapters but still no avail. I tried diagnosing the adapter and I got the following message "Local Area Connection" doesn't have a valid IP configuration. I also tried pluging the ethernet cable into my laptop and it wouldn't work on there either which suggests a problem with the router.
EDIT: Tried resetting router but still no difference  Is the Modem plugged into the WAN port on the router? Have you tried resetting the modem also?
Have you tried a hard reset on the router? | My System Specs | | System Manufacturer/Model Number Home built OS Windows 7 Ult, Windows 8 Pro, CPU Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHz Motherboard Evga 780i FTW Memory G.Skill PC2 9600 1200Mhz 5 5 5 15 2T Graphics Card GTX480 Sound Card Asus Xonar D2 Monitor(s) Displays HannsG Screen Resolution 1680X1050 Keyboard Logitech G15 Mouse Logitech G9 PSU ThermalTake Toughpower 1000Watt modular Case ThermalTake XaserV Cooling Xigmatek S1283 Hard Drives GSkill Phoenix Pro 120GB SSD Internet Speed T1 |
25 Aug 2012
|
#6 | | Windows 7 Ultimate x64 Manchester |
how to do a hard reset??? | My System Specs | | System Manufacturer/Model Number Dell Inspiron 620 OS Windows 7 Ultimate x64 CPU Intel Core i5-2320 @ 3GHz (4 Core) Motherboard Whichever Dell supply :P Memory 8 GB Graphics Card ATI Radeon HD 6670 Sound Card Onboard HD Sound Monitor(s) Displays HP 2011x on DVI and Generic Monitor on VGA Screen Resolution 1600x900 and 1360x1024 Keyboard Logitech Internet Navigator Keyborard - Old but Good!! Mouse Logitech Comfort Wireless Mouse PSU Standard Dell Case Standard Dell Cooling Standard Dell AGAIN Hard Drives Seagate 1TB SATA HDD, 200GB Toshiba Laptop HDD and 400GB WD My Passport Portable HDD Internet Speed Slower than James May on a tricycle! Other Info New Computer :D (Also have old terrible laptop) |
25 Aug 2012
|
#7 | | Windows 7 Ult, Windows 8 Pro, San Diego |

Quote: Originally Posted by jamerst how to do a hard reset??? The 30-30-30 Hard Reset Rule for Routers | My System Specs | | System Manufacturer/Model Number Home built OS Windows 7 Ult, Windows 8 Pro, CPU Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHz Motherboard Evga 780i FTW Memory G.Skill PC2 9600 1200Mhz 5 5 5 15 2T Graphics Card GTX480 Sound Card Asus Xonar D2 Monitor(s) Displays HannsG Screen Resolution 1680X1050 Keyboard Logitech G15 Mouse Logitech G9 PSU ThermalTake Toughpower 1000Watt modular Case ThermalTake XaserV Cooling Xigmatek S1283 Hard Drives GSkill Phoenix Pro 120GB SSD Internet Speed T1 |
25 Aug 2012
|
#8 | | Windows 7 Ultimate x64 Manchester |
Internet seems to be working now (yay!) I will post back if I have problems so thanks for replying anyway | My System Specs | | System Manufacturer/Model Number Dell Inspiron 620 OS Windows 7 Ultimate x64 CPU Intel Core i5-2320 @ 3GHz (4 Core) Motherboard Whichever Dell supply :P Memory 8 GB Graphics Card ATI Radeon HD 6670 Sound Card Onboard HD Sound Monitor(s) Displays HP 2011x on DVI and Generic Monitor on VGA Screen Resolution 1600x900 and 1360x1024 Keyboard Logitech Internet Navigator Keyborard - Old but Good!! Mouse Logitech Comfort Wireless Mouse PSU Standard Dell Case Standard Dell Cooling Standard Dell AGAIN Hard Drives Seagate 1TB SATA HDD, 200GB Toshiba Laptop HDD and 400GB WD My Passport Portable HDD Internet Speed Slower than James May on a tricycle! Other Info New Computer :D (Also have old terrible laptop) |
25 Aug 2012
|
#9 | | Windows 7 Ult, Windows 8 Pro, San Diego |

Quote: Originally Posted by jamerst Internet seems to be working now (yay!) I will post back if I have problems so thanks for replying anyway  Did the hard reset work? Not sure what fixed it. | My System Specs | | System Manufacturer/Model Number Home built OS Windows 7 Ult, Windows 8 Pro, CPU Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHz Motherboard Evga 780i FTW Memory G.Skill PC2 9600 1200Mhz 5 5 5 15 2T Graphics Card GTX480 Sound Card Asus Xonar D2 Monitor(s) Displays HannsG Screen Resolution 1680X1050 Keyboard Logitech G15 Mouse Logitech G9 PSU ThermalTake Toughpower 1000Watt modular Case ThermalTake XaserV Cooling Xigmatek S1283 Hard Drives GSkill Phoenix Pro 120GB SSD Internet Speed T1 |
26 Aug 2012
|
#10 | | Windows 7 Ultimate x64 Manchester |
No idea what fixed it, just suddenly started working | My System Specs | | System Manufacturer/Model Number Dell Inspiron 620 OS Windows 7 Ultimate x64 CPU Intel Core i5-2320 @ 3GHz (4 Core) Motherboard Whichever Dell supply :P Memory 8 GB Graphics Card ATI Radeon HD 6670 Sound Card Onboard HD Sound Monitor(s) Displays HP 2011x on DVI and Generic Monitor on VGA Screen Resolution 1600x900 and 1360x1024 Keyboard Logitech Internet Navigator Keyborard - Old but Good!! Mouse Logitech Comfort Wireless Mouse PSU Standard Dell Case Standard Dell Cooling Standard Dell AGAIN Hard Drives Seagate 1TB SATA HDD, 200GB Toshiba Laptop HDD and 400GB WD My Passport Portable HDD Internet Speed Slower than James May on a tricycle! Other Info New Computer :D (Also have old terrible laptop) Can't connect to internet through ethernet on Sky Internet problems? All times are GMT -5. The time now is 03:42 PM. | |