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Windows 7: Programs having trouble recognizing an internet connection.


01 Sep 2012   #1

Windows 7
 
 
Programs having trouble recognizing an internet connection.

So the other day I decided to system restore to my laptops factory settings. Everything went smoothly and now it runs great! However, although I am able to connec t to the internet, browse on Firefox and download stuff some of my programs will not work. Skype does not want to connect, DirectX, when I try to install it, tells me it needs an internet connection to continue (this was seconds after downloading the installer) as well as Firefox extensions not loading when I try to view them in the browser. Some windows updates failed to install as well.

I've spent the last few hours googling, and poking around my laptop to try and figure it out but to no avail. I did find one thread (that led me here) that had roughly the same problem, but not being very tech savvy I had questions and with the thread being half a year old I chose to start a new one. I would truly appreciate ANY help I could get. But again, I'm kinda dumb when it comes to this stuff so I made need more then "check your dns" and all that. I have no idea how to do that.


My System SpecsSystem Spec
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02 Sep 2012   #2
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Hello,

Can you please post an ipconfig /all output for review? Here's How.

What type of Security software do you have, eg...Norton, McAfee etc...?

It won't hurt to check your browser if proxy setting is enabled, remove the proxy server if found.
How to Remove a Proxy Server | eHow.com

Try connecting in Safe Mode with Networking by restarting your computer, tapping F8 and selecting this option, see is you're able to connect or not?

An update will be nice.
My System SpecsSystem Spec
02 Sep 2012   #3

Windows 7
 
 

Alrighty, I believe I posted my IP config correctly.

Next, I have Norton. But whenever I try to start it up from the action center this pops up. Do you want to run C:/programfiles (x86)\Norton Internet Security\Engine\17.0.0.136\WSCstub.exe and I click "Yes, I trust this publisher and want to run the program" nothing happens.

I turned the proxy off in my Firefox browser but it didn't resolve the problem.

Lastly, I tried starting n safe mode but nothing different seemed to happen. Do I have to hit F8 at a specific time? I tried half a dozen times and it seems like it starts up like it always does. No "Safe Mode" or anything.

I also forgot to mention, when I go into my start menu it is empty above the search bar and "All Programs" is that normal? I wouldn't think it is but I've never did a full system restore like this before so not sure. And when I tried installing my updates yesterday (106 of them) a majority of them failed. I did it again today and all but one installed (it was for IE 9) correctly.

Thanks for taking the time to help. I appreciate it.


Attached Files
File Type: txt ipconfig.txt (3.2 KB, 7 views)
My System SpecsSystem Spec
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02 Sep 2012   #4
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Did you mean that you can't see all the programs when you click on the Start button? Here's my screen capture, yours shd look similar to this one.
Other than Norton Security what other AV or Security software do you have installed?
Also, pleas uninstall Norton using the Removal Tool. Also, it won't hurt to scan your computer using SuperAntiSpyware Free and Free Eset Online Scanner. If you do not have any AV/Anti-Spyware/Anti-Malware protection, leave SuperAntiSpyware installed, in addition you may either try Panda Cloud AV or Avast AV.

An update will be appreciated.


Attached Images
 
My System SpecsSystem Spec
02 Sep 2012   #5

Windows 7
 
 

To your question. Yes that is correct. Absolutely nothing appears. Its all blank. I tried to take a screenshot but that wasn't working either.

As for any other AV or security programs, I only have what was on the computer when I restored the laptop. (It is a Compaq Presario CQ62-213NR, I failed to mention before.) So Norton, which I have removed, and Windows Defender are all I have. No other AV that I am aware of. I didn't install anything as far as that goes accept for SuperAntiSpyware, Eset and PandaCloud (which while attempting to install gave me an error stating it couldn't be uninstalled. I'm not sure it even installed fully) and gave me a notepad with some data for technical support. SuperAntiSpyware found and removed 12 programs (I'm sorry I forgot to copy them down) and Eset has found 1 threat so far. "A variant of WIN32/SoftTonicDownloader: D" which is what I downloaded for DirectX after restoring. I got that here...

http://directx.en.softonic.com/

When I restarted after removing Norton, I just decided to try to tap F8 and this time it let me go to Safe Mode. Still no luck with installing Skype. How did I mess this up so bad. o.O

Thanks again.

(Edit) In my action center it tells me to turn on Windows Security Center, when I try to I get the message "The Windows Security Center cannot be started". This is in Safe Mode and after removing Norton.
My System SpecsSystem Spec
02 Sep 2012   #6

Windows 7 Pro with SP1 32bit
 
 

I suggest that you use Google's DNS and Alternate DNS. These are 8.8.8.8 and 8.8.4.4 respectively and see if the Internet connection gets recognised by all your programs.

I also suggest that you keep a note of the existing DNSs so that if the Google Numbers don't work you can revert back to the earlier ones.

Good luck
My System SpecsSystem Spec
02 Sep 2012   #7

Windows 7
 
 

ESET finished and found a trojan in a D:\system.sav\FactoryUpdate...exe file.

How do I change the DNS?

(Edit) Well, Skype installed and let me login. So I think the problem may be fixed. I'm not sure which of those two things that were deleted were causing the problem or how I even got them. :-/

Thank you so much, 2xg, and you as well, Wanchoo!

I'm usually extremely careful about what I download, for reasons such as this. It's easier to research what I want to download vs spending two days trying to fix my laptop. On that note, I will definitely keep this page bookmarked. You guys were extremely helpful and didn't castrate me for not knowing exactly what I was doing. Thank you again! I will post an update in a day or two.
My System SpecsSystem Spec
02 Sep 2012   #8

Windows 7 Pro with SP1 32bit
 
 

For changing the DNSs go to Control Panel\Network and Internet\Network Connections. Once there Right Click on the Ethernet/Wi-Fi Network Adapter and open its Property Sheet.

You shall see Internet Protocol Versions 6 and 4. Choose Version 4 and click on Properties to open the Version 4 Property Sheet. You shall see the DNS Numbers there that you can change. Please note that I have given the example of Version 4 because the Google DNSs that I have given are for Version 4.

In case you are using Version 6, then you can easily get the Google DNS Numbers for Version 6 from the Net and use them.
My System SpecsSystem Spec
03 Sep 2012   #9
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Can you see all the programs that were missing when you click on the Start button? If they are all still missing your computer might still be infected. You may try running SuperAntiSpyware and Eset again if some until there are no more virus/malware found. If your computer is badly infected you may get assistance from the Security Experts or do a Clean install of the O/S. If you have a virus-free or clean image backup of your computer you may also try restoring the image.
My System SpecsSystem Spec
03 Sep 2012   #10

Windows 7
 
 

I went into the start menu, right clicked, went into properties and saw "Store and display recently used programs in the start menu". I clicked the box to turn it on and programs are coming up on it now as I use them. Would that have been the cause or no? It was still empty/blank beforehand though.

Everything seems to be working fine. I don't think I'll mess with the DNS quite yet.
My System SpecsSystem Spec
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 Programs having trouble recognizing an internet connection.




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