Can't Turn On WiFi And Ethernet Doesn't Work

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  1. Posts : 7
    Windows Ultimate x86
       #1

    Can't Turn On WiFi And Ethernet Doesn't Work


    Hello,

    I have a new PC (notebook) that my friend gave me. It's name is "Gigabook" which is not very famous.. I suspect it is a small company that combines hardware into a notebook.

    Anyways, I have installed Windows 7 on it but found out that the internet doesn't work. for some reason I can't turn on the WiFi to find out my network and when I connect an Ethernet cable to the notebook, nothing happens..

    I thought it's the driver, could download it and transfer it to the notebook via USB drive. the problem is I can't find the software anywhere..

    My network card is WAN Miniport. I can check any other hardware here, it's just that you won't find anything about Gigabook..

    P.S.
    a) this is my first post on your forums. please forgive me if I posted in the wrong place or made other noob mistake.
    b) I come from the Mac and Linux world, so I don't have a lot experience on this OS.. I'll appreciate any help.

    Thank you very much in advance.
      My Computer


  2. Posts : 1
    Windows 7 64
       #2

    What was the original OS? Did you run the Win 7 Upgrade Advisor before you installed Win 7? It's possible the wifi/Ethernet cards do not have available Win 7 drivers. What is the model number of your machine?
      My Computer


  3. Posts : 7
    Windows Ultimate x86
    Thread Starter
       #3

    Grant2022 said:
    What was the original OS? Did you run the Win 7 Upgrade Advisor before you installed Win 7? It's possible the wifi/Ethernet cards do not have available Win 7 drivers. What is the model number of your machine?
    The original OS was Windows XP.
    I'm not sure what you mean by model number but at the back of the notebook there is written:

    MODEL: M81P
    PRODUCT CODE: M815P

    As for the drivers, if there aren't drivers to Windows 7 (which honestly doesn't seem possible.. it's a new notebook after all) I'll downgrade to XP. The thing is I can't even do windows updates which often update drivers as well because I have absolutely no way of connecting it to the internet

    Thanks for your answer. Any help is very appreciated.
      My Computer

  4.    #4

    Were you able to connect to the Internet when the Windows XP operating system was installed?
      My Computer


  5. Posts : 7
    Windows Ultimate x86
    Thread Starter
       #5

    x BlueRobot said:
    Were you able to connect to the Internet when the Windows XP operating system was installed?
    Yes, I was.
      My Computer

  6.    #6

    Okay, it's not a hardware problem, have you looked at device manager and the drivers?

    Start > Computer > Right-Click Computer > Manage (need Admin rights) > Left pane (Under System Tools) > Device Manager

    Here is some information for Device Manager to help you:

    Device Manager - Wikipedia, the free encyclopedia
    Attached Thumbnails Attached Thumbnails Can't Turn On WiFi And Ethernet Doesn't Work-device.jpg  
      My Computer


  7. Posts : 7
    Windows Ultimate x86
    Thread Starter
       #7

    x BlueRobot said:
    Okay, it's not a hardware problem, have you looked at device manager and the drivers?

    Start > Computer > Right-Click Computer > Manage (need Admin rights) > Left pane (Under System Tools) > Device Manager

    Here is some information for Device Manager to help you:

    Device Manager - Wikipedia, the free encyclopedia
    OK. Got there and there is an error sign (yellow square) on these devices listen under "other devices":

    -Base System Device
    -Ethernet Controller
    -Network Controller
    -Video Controller

    Seems like drivers to me. How can I get them without internet? In other words, How can I download them and transfer them to the PC with a USB device?

    Thank you very much.

    EDIT: When I try to "Update Driver Software" it says "Windows was unable to install your *Name of the device*".. =/
      My Computer

  8.    #8

    We have found the problem at least, seems that Windows 7 doesn't recognise the drivers you have installed which work for Windows XP. Basically, as you know, you do not have the correct drivers for the network controller etc. which are compatible for Windows 7.

    What is your network card called? Was it WAN Miniport?

    Open command prompt: Start > Type within "Search Programs and Files" > cmd > type IPCONFIG /ALL (see my screenshot) should find the name of the network card (:

    As a matter of interest, how are you connected to the internet at the moment? O.o
    Attached Thumbnails Attached Thumbnails Can't Turn On WiFi And Ethernet Doesn't Work-ipconfig.jpg  
      My Computer


  9. Posts : 7
    Windows Ultimate x86
    Thread Starter
       #9

    x BlueRobot said:
    We have found the problem at least, seems that Windows 7 doesn't recognise the drivers you have installed which work for Windows XP. Basically, as you know, you do not have the correct drivers for the network controller etc. which are compatible for Windows 7.

    What is your network card called? Was it WAN Miniport?

    Open command prompt: Start > Type within "Search Programs and Files" > cmd > type IPCONFIG /ALL (see my screenshot) should find the name of the network card (:

    As a matter of interest, how are you connected to the internet at the moment? O.o
    Weird thing happened.. the command's output was:

    Windows IP Configuration

    Host Name . . . . . . . . . . :Holder-PC
    Primary Dns Suffix . . . . . . . . . . :
    Node Type . . . . . . . . . . :Hybrid
    IP Routing Enabled . . . . . . . . . . :No
    WINS Proxy Enabled . . . . . . . . . . :No
    Nothing else.. =/ Although I've checked through other place and yes, it was WAN Miniport.

    And for your question, I'm writing this from another computer

    Any ideas?
      My Computer

  10.    #10

    Okay, you could always ask a friend to download the drivers for you (if any are available for Windows 7).

    This method (Re-installing WAN miniport devices) has seemed to help some people with the same problem.

    You may want to create a backup before changing settings within the Registry.

    How To Use Backup and Restore in Windows 7 - How-To Geek

    EDIT: If no drivers can be found for Windows 7, then you may have to stay with Windows XP

    Hope this helps,

    Harry
      My Computer


 
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