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Windows 7: Can't Turn On WiFi And Ethernet Doesn't Work


05 Sep 2012   #1

Windows Ultimate x86
 
 
Can't Turn On WiFi And Ethernet Doesn't Work

Hello,

I have a new PC (notebook) that my friend gave me. It's name is "Gigabook" which is not very famous.. I suspect it is a small company that combines hardware into a notebook.

Anyways, I have installed Windows 7 on it but found out that the internet doesn't work. for some reason I can't turn on the WiFi to find out my network and when I connect an Ethernet cable to the notebook, nothing happens..

I thought it's the driver, could download it and transfer it to the notebook via USB drive. the problem is I can't find the software anywhere..

My network card is WAN Miniport. I can check any other hardware here, it's just that you won't find anything about Gigabook..

P.S.
a) this is my first post on your forums. please forgive me if I posted in the wrong place or made other noob mistake.
b) I come from the Mac and Linux world, so I don't have a lot experience on this OS.. I'll appreciate any help.

Thank you very much in advance.


My System SpecsSystem Spec
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06 Sep 2012   #2

Windows 7 64
 
 

What was the original OS? Did you run the Win 7 Upgrade Advisor before you installed Win 7? It's possible the wifi/Ethernet cards do not have available Win 7 drivers. What is the model number of your machine?
My System SpecsSystem Spec
06 Sep 2012   #3

Windows Ultimate x86
 
 

Quote   Quote: Originally Posted by Grant2022 View Post
What was the original OS? Did you run the Win 7 Upgrade Advisor before you installed Win 7? It's possible the wifi/Ethernet cards do not have available Win 7 drivers. What is the model number of your machine?
The original OS was Windows XP.
I'm not sure what you mean by model number but at the back of the notebook there is written:

MODEL: M81P
PRODUCT CODE: M815P

As for the drivers, if there aren't drivers to Windows 7 (which honestly doesn't seem possible.. it's a new notebook after all) I'll downgrade to XP. The thing is I can't even do windows updates which often update drivers as well because I have absolutely no way of connecting it to the internet

Thanks for your answer. Any help is very appreciated.
My System SpecsSystem Spec
.


06 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Were you able to connect to the Internet when the Windows XP operating system was installed?
My System SpecsSystem Spec
06 Sep 2012   #5

Windows Ultimate x86
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Were you able to connect to the Internet when the Windows XP operating system was installed?
Yes, I was.
My System SpecsSystem Spec
06 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Okay, it's not a hardware problem, have you looked at device manager and the drivers?

Start > Computer > Right-Click Computer > Manage (need Admin rights) > Left pane (Under System Tools) > Device Manager

Here is some information for Device Manager to help you:

Device Manager - Wikipedia, the free encyclopedia


Attached Thumbnails
Can't Turn On WiFi And Ethernet Doesn't Work-device.jpg  
My System SpecsSystem Spec
06 Sep 2012   #7

Windows Ultimate x86
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Okay, it's not a hardware problem, have you looked at device manager and the drivers?

Start > Computer > Right-Click Computer > Manage (need Admin rights) > Left pane (Under System Tools) > Device Manager

Here is some information for Device Manager to help you:

Device Manager - Wikipedia, the free encyclopedia
OK. Got there and there is an error sign (yellow square) on these devices listen under "other devices":

-Base System Device
-Ethernet Controller
-Network Controller
-Video Controller

Seems like drivers to me. How can I get them without internet? In other words, How can I download them and transfer them to the PC with a USB device?

Thank you very much.

EDIT: When I try to "Update Driver Software" it says "Windows was unable to install your *Name of the device*".. =/
My System SpecsSystem Spec
06 Sep 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

We have found the problem at least, seems that Windows 7 doesn't recognise the drivers you have installed which work for Windows XP. Basically, as you know, you do not have the correct drivers for the network controller etc. which are compatible for Windows 7.

What is your network card called? Was it WAN Miniport?

Open command prompt: Start > Type within "Search Programs and Files" > cmd > type IPCONFIG /ALL (see my screenshot) should find the name of the network card (:

As a matter of interest, how are you connected to the internet at the moment? O.o


Attached Images
 
My System SpecsSystem Spec
06 Sep 2012   #9

Windows Ultimate x86
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
We have found the problem at least, seems that Windows 7 doesn't recognise the drivers you have installed which work for Windows XP. Basically, as you know, you do not have the correct drivers for the network controller etc. which are compatible for Windows 7.

What is your network card called? Was it WAN Miniport?

Open command prompt: Start > Type within "Search Programs and Files" > cmd > type IPCONFIG /ALL (see my screenshot) should find the name of the network card (:

As a matter of interest, how are you connected to the internet at the moment? O.o
Weird thing happened.. the command's output was:

Quote:
Windows IP Configuration

Host Name . . . . . . . . . . :Holder-PC
Primary Dns Suffix . . . . . . . . . . :
Node Type . . . . . . . . . . :Hybrid
IP Routing Enabled . . . . . . . . . . :No
WINS Proxy Enabled . . . . . . . . . . :No
Nothing else.. =/ Although I've checked through other place and yes, it was WAN Miniport.

And for your question, I'm writing this from another computer

Any ideas?
My System SpecsSystem Spec
06 Sep 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Okay, you could always ask a friend to download the drivers for you (if any are available for Windows 7).

This method (Re-installing WAN miniport devices) has seemed to help some people with the same problem.

You may want to create a backup before changing settings within the Registry.

How To Use Backup and Restore in Windows 7 - How-To Geek

EDIT: If no drivers can be found for Windows 7, then you may have to stay with Windows XP

Hope this helps,

Harry
My System SpecsSystem Spec
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 Can't Turn On WiFi And Ethernet Doesn't Work




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