Error 961 when conecting to internet.

I jst bought a new wired internet connection. But when I try to connect it says error 961 - The remote connection was denied because the user name and password combination you provided is not recognized, or the selected authentication protocol is not permitted on the remote access server.
but when i try with my cousins' laptop it works perfect
i'm trying to sove this from last 4 days ,also reinstalled Windows bu not working

Nrvpnchl said:

I jst bought a new wired internet connection. But when I try to connect it says error 961 - The remote connection was denied because the user name and password combination you provided is not recognized, or the selected authentication protocol is not permitted on the remote access server.
but when i try with my cousins' laptop it works perfect
i'm trying to sove this from last 4 days ,also reinstalled Windows bu not working

The following link should help you to resolve this problem. :)

"Error 691" Error Message When You Try to Connect to Your ISP

chev65 said:

Nrvpnchl said:

I jst bought a new wired internet connection. But when I try to connect it says error 961 - The remote connection was denied because the user name and password combination you provided is not recognized, or the selected authentication protocol is not permitted on the remote access server.
but when i try with my cousins' laptop it works perfect
i'm trying to sove this from last 4 days ,also reinstalled Windows bu not working

The following link should help you to resolve this problem. :)

"Error 691" Error Message When You Try to Connect to Your ISP

I already cheked that page but it was for dialup connection nothing was halpful there.