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Windows 7: Windows 7 Laptop Wireless Network keeps disconnecting.

21 Sep 2012   #21

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote:
If you need help with the sysinfo and drivers list, use the attached tool. Then upload it in your next post. Just press grab all, and be a bit patient.
Here is the info you requested I hope it helps!



Attached Files
File Type: zip SF_21-09-2012.zip (1.22 MB, 9 views)
My System SpecsSystem Spec
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22 Sep 2012   #22

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by Summerbear5 View Post
Quote   Quote: Originally Posted by 2xg View Post
Hello,

In addition, can you please Download, Install and Run Xirrus Wi-Fi Inspector so that we can see a signal issue or interference.
To run Xirrus Wi-Fi Inspector, double click the Xirrus icon on your Desktop, you may use the Windows 7 snipping tool to crop or Paint by tapping the Print screen key on your keyboard, open up Paint (Click on Start>All Programs>Accessories>Paint) then choose Edit from the Menu and select Paste, then save it and please attach the file on your next post.
Here is what you asked for hope this helps!
From this it appears that you are using WEP security with no encryption, this isn't very safe or secure but more importantly your wireless G connection may be more reliable if you change the security and encryption to something more modern and safe like WPA2 security with AES encryption.

Windows 7 approved drivers are not made to work with WEP security so don't expect much from it as it's easily hacked and not secure at all.

You should go into your routers wireless setting and try changing to WPA2 with AES encryption, most every Windows 7 approved driver works best with these settings. You will also need to make these changes in the wireless profile in Windows. Network and Sharing Center>Manage Wireless Connections....

The channel selection looks ok but you might try using another channel to see if the connection quality improves or not.
My System SpecsSystem Spec
22 Sep 2012   #23

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok here is a new screenshot with the changes you suggested...
My System SpecsSystem Spec
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23 Sep 2012   #24

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by Summerbear5 View Post
Ok here is a new screenshot with the changes you suggested...
Looks better now, if you keep having the disconnection problems you should try changing channels then check Xirrus to see which channel gives the best performance and reliability. Finding the best channel can take a bit of trial and error, over time the best channel will change depending on which channels your neighbors are using.
My System SpecsSystem Spec
04 Oct 2012   #25

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Things are better. It's only disconnected a couple times but only for like 2 seconds. Thanks for your help.
My System SpecsSystem Spec
04 Oct 2012   #26
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Great to hear that your issue has been resolved and so with posting the Xirrus snip?
Quote   Quote: Originally Posted by Summerbear5 View Post
Things are better. It's only disconnected a couple times but only for like 2 seconds. Thanks for your help.
My System SpecsSystem Spec
04 Oct 2012   #27

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by 2xg View Post
Great to hear that your issue has been resolved and so with posting the Xirrus snip?
Quote   Quote: Originally Posted by Summerbear5 View Post
Things are better. It's only disconnected a couple times but only for like 2 seconds. Thanks for your help.
Yes the Xirrus snip that you requested was quite useful for diagnosing this problem as per usual.

Dialing in wireless settings seems to be a bit of an art these days.
My System SpecsSystem Spec
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 Windows 7 Laptop Wireless Network keeps disconnecting.




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