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Windows 7: No Internet Access

09 Oct 2012   #1

Windows 7 professional 64bit
 
 
A wierd connectivity problem

Hello Net gurus...
I am facing a problem regarding my internet connectivity... I am using a ZTE modem for internet .. the problem is two PC's connected to the modem is connected properly to the modem and they have access to internet.. while i have problem in internet connection.. my laptop is properly connected to network.. but have no internet access.. i have just refresh my windows but the problem is still there .. i have applied these commands as it was mention in a forums but nothing happens

netsh int ip reset c:/resetlog.txt
netsh winsock reset catalog
ipconfig /flushdns > Ipconfig / release >Ipconfig /renew

plz help

My System SpecsSystem Spec
.

09 Oct 2012   #2
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Welcome to Seven Forums,

Can you please provide us an ipconfig/all output for review?
My System SpecsSystem Spec
10 Oct 2012   #3

Windows 7 professional 64bit
 
 

Quote   Quote: Originally Posted by 2xg View Post
Welcome to Seven Forums,

Can you please provide us an ipconfig/all output for review?
Tnx alot for greeting

the ipconfig is


Windows IP Configuration

Host Name . . . . . . . . . . . . : Acer-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : 1C-75-08-FB-E2-16
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, October 10, 2012 11:44:21 PM
Lease Expires . . . . . . . . . . : Thursday, October 11, 2012 11:44:21 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5B97 Wireless Network Adapter
Physical Address. . . . . . . . . : EC-55-F9-76-4F-F4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{9E10ECB2-96E0-4B67-B170-EE0E7EB6333D}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:181b:2b8e:4946:fbdb(Preferred)
Link-local IPv6 Address . . . . . : fe80::181b:2b8e:4946:fbdb%15(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
My System SpecsSystem Spec
.


10 Oct 2012   #4
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Let me verify something here....your issue is not wireless but wired?
Your LAN ipconfig /all came out good. Wireless LAN is disconnected.
My System SpecsSystem Spec
10 Oct 2012   #5

Windows 7 professional 64bit
 
 

Quote   Quote: Originally Posted by 2xg View Post
Let me verify something here....your issue is not wireless but wired?
Your LAN ipconfig /all came out good. Wireless LAN is disconnected.


Yap i am connected through a lan cable not wireless
My System SpecsSystem Spec
10 Oct 2012   #6
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Alright, let's start the troubleshooting process.
What type of Anti-Virus or Security Software are you using (eg...Norton, McAfee)?

Check your browser setting and and see if there's any Proxy, remove if found.
http://www.google.com/url?sa=t&rct=j...YmR66wgOd9BN-w

If the above suggestion didn't help, restart your computer, continue tapping F8 and select Safe Mode with Networking. In here see if you can connect.
My System SpecsSystem Spec
10 Oct 2012   #7

Windows 7 professional 64bit
 
 

Quote   Quote: Originally Posted by 2xg View Post
Alright, let's start the troubleshooting process.
What type of Anti-Virus or Security Software are you using (eg...Norton, McAfee)?

Check your browser setting and and see if there's any Proxy, remove if found.
http://www.google.com/url?sa=t&rct=j...YmR66wgOd9BN-w

If the above suggestion didn't help, restart your computer, continue tapping F8 and select Safe Mode with Networking. In here see if you can connect.
THanx for giving your time
I am using Avast Antivirus.. and my internet options have no proxies ... and after restarting my system into safe mode .. the problem is still there .. no internet access
My System SpecsSystem Spec
10 Oct 2012   #8
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

More tasks for you to do:

While you are logged on in Safe Mode with Networking please disable the Avast Anti-Virus, then Uninstall/reinstall the network adapter from Device Manager by following this Tutorial. Test your connection after.

If it didn't help, let's remove your Avast for now by using this Removal Tool. You may wish to reinstall it back later on when your issue has been resolved or replace it with Free AVG Anti-Virus, Panda Cloud Free AV or MSE. Test your wired connection again.

Let's pause here for now and another update will be appreciated.
My System SpecsSystem Spec
10 Oct 2012   #9

Windows 7 professional 64bit
 
 

No improvement
My System SpecsSystem Spec
10 Oct 2012   #10

Windows 7 professional 64bit
 
 

Quote   Quote: Originally Posted by 2xg View Post
More tasks for you to do:

While you are logged on in Safe Mode with Networking please disable the Avast Anti-Virus, then Uninstall/reinstall the network adapter from Device Manager by following this Tutorial. Test your connection after.

If it didn't help, let's remove your Avast for now by using this Removal Tool. You may wish to reinstall it back later on when your issue has been resolved or replace it with Free AVG Anti-Virus, Panda Cloud Free AV or MSE. Test your wired connection again.

Let's pause here for now and another update will be appreciated.

No improvement .. the problem is still over there ..
My System SpecsSystem Spec
Reply

 No Internet Access




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