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Windows 7: Loss of wireless connectivity windows 7 HP 64-bit (after update)

13 Oct 2012   #1

Windows Home Premium 64-bit
 
 
Loss of wireless connectivity windows 7 HP 64-bit (after update)

The wireless adapter does NOT appear in ipconfig! but Ethernet does.

Ethernet works properly.

Unable to rollback/system restore as all deleted (don't know how or why).

There is no wireless connectivity and with a USB wireless adapter the same problem. Hardware installs and says working OK, but unable to connect to wireless also.

Ipconfig is:


Windows IP Configuration

Host Name . . . . . . . . . . . . : Jabberwocky
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : 00-1F-16-B8-35-3F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d135:30f9:8b65:5fad%16(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 13 October 2012 09:35:55
Lease Expires . . . . . . . . . . : 14 October 2012 09:35:54
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 385883926
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-7F-EB-6B-00-1F-16-B8-35-3F
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Here is a screenshot of my wireless connection:


Windows Network Diagnostics Publisher details

Issues found
There might be a problem with the driver for the Wireless Network Connection adapterThere might be a problem with the driver for the Wireless Network Connection adapter
Windows couldn't automatically bind the IP protocol stack to the network adapter. Detected
Set up the wireless network adapter Not run
The wireless network adapter is experiencing problems Not run


Issues found Detection details

6 There might be a problem with the driver for the Wireless Network Connection adapter Detected

Windows couldn't automatically bind the IP protocol stack to the network adapter.
Set up the wireless network adapter Not run

Set up the network adapter to communicate with this network. This ensures that both Internet Protocol Version 4 (TCP/IPv4) and Internet Protocol Version 6 (TCP/IPv6) can be used on the network adapter.
The wireless network adapter is experiencing problems Not run

Windows Help and Support can provide more information about resolving driver or hardware issues.


Detection details

Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Wireless Network Connection driver information:

Description . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Manufacturer . . . . . . . . . : Intel Corporation
Provider . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . : 12.4.1.4
Inf File Name . . . . . . . . . : C:\Windows\INF\netw5v64.inf
Inf File Date . . . . . . . . . : 13 July 2009 20:37:28
Section Name . . . . . . . . . : Install_MPCIEX_GEN_5100_AGN_1x2_MC_VISTA64_MOW2
Hardware ID . . . . . . . . . . : pci\ven_8086&dev_4232&subsys_12018086
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9

Network Diagnostics Log
File Name: A7BC620C-87D9-4343-B917-5D1850795E2B.Diagnose.0.etl

Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab

Collection information
Computer Name: JABBERWOCKY
Windows Version: 6.1
Architecture: amd64
Time: Saturday, October 13, 2012 10:51:44 AM

Publisher details

Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows

[IMG]res://sdiageng.dll/print.png[/IMG]
Windows Network Diagnostics
Publisher details
Issues found There might be a problem with the driver for the Wireless Network Connection adapter
There might be a problem with the driver for the Wireless Network Connection adapter
Windows couldn't automatically bind the IP protocol stack to the network adapter.
Detected
[IMG]res://sdiageng.dll/warning.png[/IMG] Set up the wireless network adapter
Completed

The wireless network adapter is experiencing problems
Completed

Issues found
Detection details
6
There might be a problem with the driver for the Wireless Network Connection adapter Detected
[IMG]res://sdiageng.dll/warning.png[/IMG] Windows couldn't automatically bind the IP protocol stack to the network adapter.
Set up the wireless network adapter Completed
Set up the network adapter to communicate with this network. This ensures that both Internet Protocol Version 4 (TCP/IPv4) and Internet Protocol Version 6 (TCP/IPv6) can be used on the network adapter.
[IMG]res://sdiageng.dll/info.png[/IMG]
Network Diagnostics Log
File Name: A7BC620C-87D9-4343-B917-5D1850795E2B.Repair.Admin.0.etl The wireless network adapter is experiencing problems Completed
Windows Help and Support can provide more information about resolving driver or hardware issues.



Detection details
[IMG]res://sdiageng.dll/collapse.png[/IMG]

Collection information Computer Name: JABBERWOCKY Windows Version: 6.1
Architecture: amd64
Time: Saturday, October 13, 2012 10:54:01 AM


Publisher details
[IMG]res://sdiageng.dll/collapse.png[/IMG]

Windows Network Diagnostics Detects problems with network connectivity. Package Version: 1.0
Publisher: Microsoft Windows



Please if someone can help; I am totally at a loss as to what is wrong. Previously I had a working wireless connection (I need it to connect to a wireless network hard drive).


My System SpecsSystem Spec
.

13 Oct 2012   #2

Windows 7 Ult, Windows 8.1 Pro,
 
 

Does the wireless adaptor show up in Device Manager? If not try going to the view tab in Device Manager then choose "show hidden devices" does it show up now?

If it still doesn't show up try shutting down completely, unplug the battery for a few minutes then boot back up and see if anything changes.
My System SpecsSystem Spec
Reply

 Loss of wireless connectivity windows 7 HP 64-bit (after update)




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