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Windows 7: "the default gateway is not available"


23 Sep 2009   #1

Windows 7
 
 
"the default gateway is not available"

Hey guys!

Hope you can help me fix this problem. Ever since I first installed Win 7 I have bin having problems with my internet connection going down, while the internet on my other Vista PC:s works fine.

As soon as the internet goes down, I go to the Troubleshooter and repair the Network adapter and its finds that the "default gateway is not available"

I have bin searching around all over the net trying to find a straight awnser and couldnt find anything. Most of the awnsers are hardwere related and seems to hit people with nVidia adapters etc.

But I have an integrated Realtek RTL 8168B card on my PC and my problem seems to be the same as everyone esle. (Drivers on my PC are the latest as well)

Dosent matter if I connect via the router or straight from the modem, still have the same issue. Even tryde new cables just to be on the safe side

So please help a Swede out here!


My System SpecsSystem Spec
.

23 Sep 2009   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ZoSolised View Post
Hey guys!

Hope you can help me fix this problem. Ever since I first installed Win 7 I have bin having problems with my internet connection going down, while the internet on my other Vista PC:s works fine.

As soon as the internet goes down, I go to the Troubleshooter and repair the Network adapter and its finds that the "default gateway is not available"

I have bin searching around all over the net trying to find a straight awnser and couldnt find anything. Most of the awnsers are hardwere related and seems to hit people with nVidia adapters etc.

But I have an integrated Realtek RTL 8168B card on my PC and my problem seems to be the same as everyone esle. (Drivers on my PC are the latest as well)

Dosent matter if I connect via the router or straight from the modem, still have the same issue. Even tryde new cables just to be on the safe side

So please help a Swede out here!
Z

If you have a router the default gateway is the router. Could we get you network setup?

Ken
My System SpecsSystem Spec
23 Sep 2009   #3

Windows 7
 
 

Where do i find the network setup, i mean wich details you need? Was talking to another friend just now, and he was talking something about the MAC adress :S
But it feels like it's because of Win 7, that my internet fails. Cause I can have my other laptops on at the same time with vista, and there is no problem there
My System SpecsSystem Spec
.


23 Sep 2009   #4

Windows 7
 
 

OS Name Microsoft Windows 7 Ultimate
Version 6.1.7100 Build 7100
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Gigabyte Technology Co., Ltd.
System Model EP45-DS3L
System Type x64-based PC
Processor Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz, 2500 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. F8, 2008-08-18
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "6.1.7100.0"
Installed Physical Memory (RAM) 4,00 GB
Total Physical Memory 4,00 GB
Available Physical Memory 2,37 GB
Total Virtual Memory 8,00 GB
Available Virtual Memory 5,82 GB
Page File Space 4,00 GB
Page File C:\pagefile.sys
Name [00000000] WAN Miniport (SSTP)
Adapter Type Not Available
Product Type WAN Miniport (SSTP)
Installed Yes
PNP Device ID ROOT\MS_SSTPMINIPORT\0000
Last Reset 2009-09-21 20:02
Index 0
Service Name RasSstp
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\rassstp.sys (6.1.7100.0, 81,50 KB (83 456 bytes), 2009-04-22 06:19)
 
Name [00000001] WAN Miniport (IKEv2)
Adapter Type Not Available
Product Type WAN Miniport (IKEv2)
Installed Yes
PNP Device ID ROOT\MS_AGILEVPNMINIPORT\0000
Last Reset 2009-09-21 20:02
Index 1
Service Name RasAgileVpn
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available

This is what i got from the system info. My hardware and the Network adapter specifics, is there more you need to might help me find an awnser, just say
My System SpecsSystem Spec
23 Sep 2009   #5

Windows 7
 
 

Also found this report when I made the repairs:

Network Adapter Publisher details
Issues found
The default gateway is not availableThe default gateway is not available
The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway. Fixed
Reset the "Local Area Connection" adapter Completed
Investigate router or broadband modem issues Not run

Issues found Detection details
6 The default gateway is not available Fixed

The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.
Reset the "Local Area Connection" adapter Completed

This can sometimes resolve an intermittent problem.
Network Diagnostics Log
File Name: 20C601C2-8557-4FD5-98DA-A08DBE6E53BB.Repair.1.etl


Investigate router or broadband modem issues Not run

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.

Detection details
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Local Area Connection driver information:
Description . . . . . . . . . . : Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
Manufacturer . . . . . . . . . : Realtek
Provider . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . : 7.2.1127.2008
Inf File Name . . . . . . . . . : C:\Windows\INF\netrtx64.inf
Inf File Date . . . . . . . . . : den 22 april 2009 00:41:57
Section Name . . . . . . . . . : RTL8168C.ndi
Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8168&rev_02
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 6
Physical Media Type . . . . . . : 14


Network Diagnostics Log
File Name: 20C601C2-8557-4FD5-98DA-A08DBE6E53BB.Diagnose.0.etl

Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab

Collection information

Windows Version: 6.1
Architecture: amd64
Time: Wednesday, September 23, 2009 1:13:46 AM
Publisher details
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows
Network Adapter
Troubleshoot Ethernet, wireless, or other network adapters.
Package Version: 1.0
Publisher: Microsoft Corporation
My System SpecsSystem Spec
23 Sep 2009   #6

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Please tell us the make and the model of your router.
My System SpecsSystem Spec
23 Sep 2009   #7

Windows 7
 
 

Haha heres more that you might use. This is the infopage when i log in at my router, a D-Link DI-524

MAC Address 00-22-B0-AB-*****IP Address 192.168.0.1Subnet Mask 255.255.255.0DHCP Server Enabled WAN MAC Address 00-22-B0-AB-****Connection DHCP Client Connected.
Remaining Lease Time 00:58:52IP Address 83.249.216 Subnet Mask 255.255.240.0Gateway 83.249.208.1Domain Name Server 83.255.249.10, 83.255.245.10 Wireless MAC Address 00-22-B0-AB-*****ESSID dlinkSecurity 64-bit WEP Enabled Channel 6
My System SpecsSystem Spec
23 Sep 2009   #8

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

OK. If your NIC obtains an IP address automatically, it should work. So maybe you have chosen to give your system a static address? If so, do this:
  • Click Start
  • Type Network Connections to the search field
  • Right click Local Area Connection, choose Properties
  • Click Internet Protocol Version 4 (TCP /IPv4)
  • Click Properties
    Name:  Gateway.PNG
Views: 772
Size:  37.9 KB
  • If you have chosen to obtain IP automatically, the IP, Subnet and Default Gateway fields are grayed out and everything should be OK.
  • If you have chosen to use static IP, the IP address should be 192.168.0.X, where X can be anything from 2 to 255, Subnet should be 255.255.255.0 and Default Gateway 192.168.0.1
Check this first, come back to tell what you found.

Kari


My System SpecsSystem Spec
23 Sep 2009   #9

Windows 7
 
 

Hey Kari!

When I checkt, it was all blank. All on auto. Talked to the guys at ComHem, my broadband deliveriguys and they had no clue. Just that i was gonna keep a log of my connection via www.bredbandskollen.se just to see my speed.
But I also downloaded a monitor program that keeps track of everytime it crashes. The microsoft support dosent open anything for Win 7 untill the release in october, so im pretty clueless.

Should I try filling in the IP, subnet and gateway manually? Or you know where to check next?


Attached Images
 
My System SpecsSystem Spec
23 Sep 2009   #10

 
 

Quote   Quote: Originally Posted by ZoSolised View Post
Haha heres more that you might use. This is the infopage when i log in at my router, a D-Link DI-524

MAC Address 00-22-B0-AB-*****IP Address 192.168.0.1Subnet Mask 255.255.255.0DHCP Server Enabled WAN MAC Address 00-22-B0-AB-****Connection DHCP Client Connected.
Remaining Lease Time 00:58:52IP Address 83.249.216 Subnet Mask 255.255.240.0Gateway 83.249.208.1Domain Name Server 83.255.249.10, 83.255.245.10 Wireless MAC Address 00-22-B0-AB-*****ESSID dlinkSecurity 64-bit WEP Enabled Channel 6
Please clear up something for me? The DI-524 has wireless capability, so which computers are connecting with a network cable and which are connecting wirelessly?

Cheers!

Robert
My System SpecsSystem Spec
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 "the default gateway is not available"




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