Hi, I recently got a new computer for my wife, and everything was working fine, until last Friday when the internet stopped working. She says it was working fine during the morning, then she left for a while, and when she came back later it had stopped working.
The computer can detect the wireless networks, but connects to them with limited access, and no internet access. I have checked the passwords multiple times, and everything appears to be fine. We only have the one home network, and all other computers/game systems/devices appear to be working fine.
I have tried every solution I can find on the internet. My wife can't remember doing anything out the ordinary, except perhaps clicking a button in Norton by accident. Her only antivirus is Norton, which I tried uninstalling and using the Norton Removal Tool, but this did nothing. I tried removing Firewall Settings, but that did not fix it either.
This is a brand new HP AMD computer with 10Gb of ram. The only recent change was Norton expiring, but it was renewed a week or two prior to any issues starting. I even tried a System Restore back 3-4 weeks ago to correct settings, but this did not work. See ipconfig for details.
Edit: Running Windows 7 operating system on that computer.